Fremont Toyota - Service Center

Steve Sako is an excellant Assistant Service Manager. My vehicle is all ready when promised. The estimated costs always accurate. He explains in detail of al is an excellant Assistant Service Manager. My vehicle is all ready when promised. The estimated costs always accurate. He explains in detail of all charges on my invoice very clearly. Work is of excellent quality. I like the service reminder calls. Thank you, Steve. you are the best. More

Good experience and efficient. Very good customer service. I had an AC that required parts to be ordered, so took couple of extra days to fix. Phil kept me informed through this pro Very good customer service. I had an AC that required parts to be ordered, so took couple of extra days to fix. Phil kept me informed through this process nicely, had the required fixes done. Had a very good experience given the larger repair needed. More

Timely, courteous, efficient service. From the arranging of the appointment to the car pick-up everything went smoothly. Both the recall repair and the 80K mile service were performed with From the arranging of the appointment to the car pick-up everything went smoothly. Both the recall repair and the 80K mile service were performed within the time planned, and I did get a phone call when the car was ready for pick-up. More

Appointment doesn't really matter My master warning light came on in my Tacoma so I made an appointment for 10:45am a couple days later which (was the first available). When I arrived My master warning light came on in my Tacoma so I made an appointment for 10:45am a couple days later which (was the first available). When I arrived I was in a three lane line about 3 cars back. They told me to wait in my car so I waited and waited and waited... the line finally started to move up one car and I asked what the hold up was since I had been there 30 minutes. I got a very dismissive "it's busy". I argued that my appointment time was long gone and what is the point of making one in the first place when I got another dismissive response..." holiday weekend". It was the Friday before the 4th of July during a pandemic. Again what is the purpose of an appointment?? I was about to make them back out the 4 cars behind me so I could leave when the service manager came out and from then on had great service. Steve Sako is great but up until then I wanted to scream. If Steve had not come out when he did and made the day better I would never go back. The person putting numbers on cars did a very poor job of directing traffic and communicating to those waiting. Don't take appointments if you are going to make everyone wait the same. Or come up with a better method. More

Awesome assist in purchasing a new car! Will definitely recommend friends and relatives if they are trying to purchase a new car! We are so grateful about it! recommend friends and relatives if they are trying to purchase a new car! We are so grateful about it! More

Good customer oriented service Well manage under today's circumstances of COVID-19 to receive / manage / deliver my vehicle, service given as expected. Question from my side has bee Well manage under today's circumstances of COVID-19 to receive / manage / deliver my vehicle, service given as expected. Question from my side has been answered and vehicle concerns has been clarified. More

I hope Steve Sako NEVER retires! Great guy! We have been customers of Fremont Toyota (both in Sales and Service) for many years and have been very satisfied! Steve Sako is SO caring and helpful! We have been customers of Fremont Toyota (both in Sales and Service) for many years and have been very satisfied! Steve Sako is SO caring and helpful! I hope he never retires! I would recommend Fremont Toyota to anyone! More

Steve Sako always provides excellent customer service. He always works well with his customers. Thank you for your time and awesome help with my car. Thank you. He always works well with his customers. Thank you for your time and awesome help with my car. Thank you. More

Such a bad experience. Was force to make a purchase, seriously..,and you dare to ask for a review ? Is that a demand ? Shane in you seriously..,and you dare to ask for a review ? Is that a demand ? Shane in you More

service of my car Ramiro did a great job, as always. This is a pain in the xxx. Once again, if this survey is not more friendly, it's the last one I will take the tim Ramiro did a great job, as always. This is a pain in the xxx. Once again, if this survey is not more friendly, it's the last one I will take the time to fill out. More