Made appointment for service of my MDX for airbag malfunction for Thursday morning. Drove 140 miles from San Luis Obispo for service.
Explained to service advisor what needed to be done. Airbag, oil change paint touch up. Got call from service advisor that driver seatbelt buckle needed to be replaced to fix airbag issue. Also, front engine mount had broken and needed replacement. Authorized repair, got loaner car and decided to stay in Fresno area until Friday. Friday morning got call, airbag part did not arrive. Decided to stay another day until Sat morning and return to central coast late Sat morning. Reminded service advisor not to forget add on item paint touch up. Was assured everything would be taken care off, will call back with update sat morning. Sat morning 10am, no call. Called service at 10am, part was in, will take an hour or so to fix the airbag issue. Arrived at dealership 12.15 pm. Car not ready,floor jack under car in garage. It was obvious to me car had sat in a parking lot at acura service for the last two days and they were just now getting around to performing all the service issues, i.e engine mount, airbag, paint touch up and minor service (oil change). Waited until 1.30 pm when it was cheerily announced my car was ready. Missed several appointments in San luis obispo after returning late after two days. Paint touch up service was never performed. When I mentioned this at the service desk I received a heartfelt " sorry about that hon".
I have been a customer at Fresno Acura for 10 years and always been satisfied, but after this experience will find another dealer to get my car serviced.