Fresno Acura

We purchased a 2024 Acura MDX Type-S for over $80k (I know, our mistake)! We have had repeated service issues that started within the first six months of ownership. Unfortunately, our experience with the know, our mistake)! We have had repeated service issues that started within the first six months of ownership. Unfortunately, our experience with the dealership’s service department has been extremely disappointing. Early on, a tire developed a visible bulge. They refused to cover it under warranty and tried to sell us a tire. We took it to American Tire and they were actually able to assist with warranty coverage. Shortly after, we experienced condensation inside the vehicle. We were initially told no issue was found, only for the condensation to return once we got home. We had to bring the vehicle back again before it was addressed. More recently, the vehicle developed a persistent rattling noise. We brought it in and were told nothing was found. The noise was still present as soon as we left the dealership. We returned it again in January and did not get it back until today, February 13th. My husband didn’t even make it home before the rattling started. This is infuriating because the issues are only magically absent in the presence of Acura technicians. Despite multiple repair attempts, the issue remains unresolved. What is especially frustrating is that during service visits, we have been presented with recommendations for additional services and upsells, even while the primary warranty issue remains unfixed. It is difficult to understand how additional services are being suggested when the dealership cannot properly diagnose and resolve the original concern. For a luxury vehicle at this price point, we expected a much higher level of service, accountability, and attention to detail. Instead, we have experienced repeated inconvenience, extended time without our vehicle, and no permanent resolution. Based on our experience, we will not purchase from this dealership again, nor do we recommend Acura. We quickly learned that Acura is not up to par with other luxury brands. My husband has been driving our 2016 Lexus GS 350 as a commuter and it runs perfect. No tire issues even while driving 78 miles round trip, five days a week More

First and last time. Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left m Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left my car in their care and they basically put a bandage on the problem and proceed to left my car outside unlocked. All my stuff inside was stolen and all my banks account was on fraud alert what a hassle. Gave me a new battery when I know I didn’t need one and didn’t ask for it. Unapologetic and say it wasn’t their fault and not responsible for my door unlocked when they left it unlocked themselves. Acura Fresno will be hearing more from me! Daniel the parts service rep was a liar and a slack off on returning customers phone call. Daniel and his GM took off while I was making a police report and left someone else that has no experience to deal with me. What a bunch of cowards that lie they lock the door every night with his chair lay back and voicemail all behind. I told him then why is my door unlock and all my stuff gone and I’m getting scam alert call for the past two days before coming home from Hawaii. This is the kind of service you getting here folks. Don’t take your car to Fresno Acura! More

Just Awful Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. When I questioned them they were very rude. Got home and woke up the next morning with a pool of oil under my car. According to them The oil must have come from some other car because it was inspected when it left so there was no chance it leaked. I asked them to look at it and they got very defensive and said that it was leaking but then insinuated that I must have done something to the car after it left their shop to make it leak. Second time in dead battery, replaced at no charge because it was under warrenty. This explains why battery check was performed on a new car at first oil change, Third time brought it in for airbag recall. wiring harness in steering column was loose and made a scraping noise every time I turned the wheel. Had to bring it back and (surprise) insinuated that I must have done something to the car after I left because it checked out fine on their inspection when it left. Fixed it at no charge, but in the three visits to their service department, two times required me to bring it back. More

Terrible Customer service WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr a WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop! More

HORRIBLE! HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service aga HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service again. Very rude employees! More

Horrible, unfriendly employees My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, t My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, they barely smile. We asked questions or talked about cars, they ignored it. Every time I went with my husband for services I felt uncomfortable going there. I told my husband I will not going back there with him anymore. More

Looking to purchase a Honda CR-V I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing. More

Fresno Acura Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed t Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four. More

Service The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you l The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you like royalty but after you've signed on the dotted line your just another customer. To bad it's the only acura dealer in fresno. Next time I buy acura it will be from an out of town dealer. Don't make the mistake of buying here. More