Fresno Chrysler Dodge Jeep Ram

I took our truck in for a safety recall part. When I came to pick up my truck I was told that I would have to bring it back. That a clamp had been broken by the mechanic and was on order. Then When I came to pick up my truck I was told that I would have to bring it back. That a clamp had been broken by the mechanic and was on order. Then after leaving the service dept my check engine light came on that evening. A neighbor friend ran a diagnostic on it and found issue to believe related to recall fix and Opened the hood to find a hose was not reattached and a nut was left off on a bolt. (Have photos). I Called the service agent and left a message in the morning and didn’t receive a call back until end of that day to discuss my call. He seemed annoyed with me and said to bring it back in the morning and they look at it. More

Oscar has alway been a tremendous advisor and advocate for my family and we are extremely please with the service and support he and the Fresno Chrysler Dodge Jeep Ram team have provided to me and my wife for my family and we are extremely please with the service and support he and the Fresno Chrysler Dodge Jeep Ram team have provided to me and my wife. Most recently, the radio on our infotainment center was having issues. Oscar and team methodically diagnosed the issue and worked with me to resolve the defective radio and had it replaced. Even the ability to work collaboratively on the cost sharing was tremendously generous of the team at Fresno Chrysler! Thank you for your consistent generosity and knowledge over the year! More

Joe is a diamond. Here's why. I live in Coarsegold, 44 miles away. Joe confirmed that my 2014 Charger needed tie rods to be replaced, and that the repair would be cove Here's why. I live in Coarsegold, 44 miles away. Joe confirmed that my 2014 Charger needed tie rods to be replaced, and that the repair would be covered under my "Max Care" Warranty. He was kind enough to book an appointment for the repair, putting me in as a "waiter". I arrived at the dealership at 7:50. On my arrival, Joe came out, and took the car right into the shop. In less than two hours, the repair was completed. In another life, I worked for LITHIA and got to understand what the service advisor position is tasked with. His is a job for a multi-task wizard. He handles it well, is courteous, friendly, engaging and detail oriented. I'm very grateful to have worked with him. He represents the brand and your dealership extraordinarily. Regards, Barry Bagus More

Did a great job on the vehicle. The vehicle was done on time. Very professional The vehicle was done on time. Very professional More

Always great service Good diagnostics and excellent customer care and timely We are happy with the service customer care and timely We are happy with the service More

Randy was friendly and informative on what needed to be done to achieve the 45K service. done to achieve the 45K service. More

Customer service was great, car was done on time. They also informed me of warranty work that was needed. They also informed me of warranty work that was needed. More

Phillip made our experience easy and enjoyable. I would send all family and friends to him. I would send all family and friends to him. More

I knew what the problem was with the car I brought in. I needed to know if the extended warranty would cover the repair. When the service righter found out that it was not covered. We still had to pay $22 I needed to know if the extended warranty would cover the repair. When the service righter found out that it was not covered. We still had to pay $225.00 for nothing to be done. Seems a little expensive for nothing. More

I rarely respond to surveys. however, Rosa Garcia in the service department made this an exception. She was efficient, knowledgable, friendly, l and thorough.. She made this s however, Rosa Garcia in the service department made this an exception. She was efficient, knowledgable, friendly, l and thorough.. She made this service call pleasant and is the reason for the high rating. More