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Fresno Lexus

Fresno, CA

4.9
137 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 137 reviews

March 14, 2024

Great service. In and out quickly. Service consultant very helpful and takes care of my needs. More

by Car #2
Recommend Dealer
Yes
Employees Worked With
Scotty Vang
Mar 15, 2024 -

Fresno Lexus responded

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our service consultant. Providing efficient and helpful service is our top priority. We appreciate your business and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 28, 2024

Love our new car! But technology, oh my! Aaron was the best salesperson I’ve ever had the chance to me. He was so informative & not pushy. The best sales person ever. More

by pindle143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron, Darlene
Feb 29, 2024 -

Fresno Lexus responded

Hi pindle143, thank you for sharing your positive experience with us! We’re thrilled to hear that you love your new car and had a great interaction with Aaron. We appreciate your kind words and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Mar 05, 2024 -

pindle143 responded

Great staff all the way around!

February 23, 2024

Brought my 2020 RX350 for scheduled maintenance. An error had been made when scheduling the appointment on what services were necessary. Tevin Ivy immediately advised me that I would need to leav More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Ivy
Feb 26, 2024 -

Fresno Lexus responded

Peggy, we are thrilled to hear about your positive experience with Tevin at our service center! Providing exceptional customer service is our priority, and we're glad to hear that Tevin went above and beyond to ensure your satisfaction. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 16, 2024

Moe provided useful information about the different models. He ordered our new car and kept us informed as to when it would arrive. He has called to see if there is anything else he can do. When I was More

by Efrechou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe, Darlene and Irene
Feb 19, 2024 -

Fresno Lexus responded

Hi Efrechou, we are thrilled to hear about your positive experience with Moe! We are delighted that he was able to provide you with useful information and excellent customer service throughout the car-buying process. Thank you for choosing us, and we hope you enjoy your new car! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 14, 2024

Matthew was great to deal with and very knowledgeable about all the features. Wouldn’t have bought car if it wasn’t for Matthew. More

by george.rodriguez54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Williams
Feb 15, 2024 -

Fresno Lexus responded

Hi George, thank you for your kind words! We're glad to hear that Matthew provided you with excellent service and helped you make a confident purchase decision. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 05, 2024

I was really pleased by the attention I was paid by the service department, Scotty in particular. More

by jannjohn1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty
Feb 06, 2024 -

Fresno Lexus responded

Hi Jann, thank you for sharing your positive experience with Scotty & our team. We strive to provide excellent attention and service to all our customers. If you have any further feedback or need assistance, feel free to reach out. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 01, 2024

Great, Professional service. recommend it . the only reason I gave 4 stars not 5 is the waiting time which was longer than expected. everything else was excellent More

by ayman1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scotty
Feb 02, 2024 -

Fresno Lexus responded

Hi Ayman, thank you for your kind words and recommendation. We appreciate your feedback about the waiting time and apologize for any inconvenience caused. We'll work on improving our efficiency to ensure a better experience for you in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

January 11, 2024

Fresno Lexus is a great and welcoming dealership with excellent staff and sales department. Special thanks to Julian for your guidance throughout the purchase process. More

by TSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Gonzalez
Jan 15, 2024 -

Fresno Lexus responded

Thanks so much for the opportunity to earn your business! It's great to see Julian took great care of you from start to finish and you drove home satisfied. Welcome to our Fresno Lexus Family! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

December 18, 2023

Fantastic service. Quality and clear communication about my vehicle. Diagnosed the issue right away. Will return More

by johnboal44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetri
Dec 19, 2023 -

Fresno Lexus responded

Hi John, thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our service. Our team strives to provide quality and clear communication, so we're glad to know that you felt informed about your vehicle. We look forward to welcoming you back in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

December 08, 2023

Excellent service, friendly and knowledgeable and Helpful staff. Good customer service very pleased to work with Jack Bains More

by magnum
Recommend Dealer
Yes
Employees Worked With
Jack and Al
Dec 08, 2023 -

magnum responded

Excellent service, friendly and knowledgeable and Helpful staff. Good customer service very pleased to work with Jack Bains. 5 Stars

Dec 11, 2023 -

Fresno Lexus responded

It's great to see you had a great experience here with Jack and our team. Thank you for both your business and your review and we will see you here again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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