Fresno Lexus

I want to share my very disappointing experience with Fresno Lexus regarding a Lexus RX 350 SUV I was seriously interested in purchasing. The issue was not the vehicle — it was the dishonesty and lack Fresno Lexus regarding a Lexus RX 350 SUV I was seriously interested in purchasing. The issue was not the vehicle — it was the dishonesty and lack of professionalism from several employees involved in the process. I dealt with: Ferando Vasquez – Used Car Salesperson Mike – Finance Manager Sean Ryan – General Sales Manager I requested two very basic and reasonable documents before making a purchase decision: The vehicle inspection sheet The Service R.O. (Repair Order) sheet Mike, the Finance Manager, told me he would gather the documents and have Ferando send them to me. I never received anything and never got a follow-up call. I had to call the dealership myself to find out what was going on. When I finally spoke with Ferando, he claimed that Mike told him it was “illegal” to send me the documents I requested. That statement was completely false. There is nothing illegal about a customer requesting vehicle inspection or service records when considering the purchase of a used vehicle. After hearing this, I asked to speak directly with Mike, but suddenly nobody could locate him, even though he was reportedly at the dealership. Then Sean Ryan, the General Sales Manager, stepped in and attempted to smooth things over, but instead made the situation worse by avoiding accountability and not addressing the dishonesty surrounding my request. At that point, I decided I would not purchase any vehicle from this dealership. Customers deserve honesty, transparency, and professionalism when making a major purchase. Instead, I experienced excuses, misleading statements, and poor communication. I strongly recommend that anyone considering buying a vehicle from this dealership proceed with caution. If a dealership is unwilling to provide basic documentation and gives conflicting stories about why they cannot, that raises serious concerns about transparency and customer service. I will not be returning, and I would not recommend this dealership to others. More

I had a really great experience with Fresno Lexus. Mike Stovall reached out to me after I submitted an online inquiry and was helpful from the very beginning. He took the time to answer all of my ques Mike Stovall reached out to me after I submitted an online inquiry and was helpful from the very beginning. He took the time to answer all of my questions and made sure I understood my options, especially when it came to my lease. What I appreciated most was how straightforward everything felt. There was no pressure, just clear communication and a fair deal. When I arrived at the dealership, everything was already prepared. The car was ready and the process was smooth. All I had to do was review and sign the paperwork. Overall, it was an easy and positive experience, and I would definitely recommend working with Mike if you are considering Fresno Lexus. More

As always the service department provided outstanding service and was very professional. Did a great job from start to finish, service and was very professional. Did a great job from start to finish, More

Service Department staff as always provided an excellent experience from sending timely service due notification to booking appointment and overall service. experience from sending timely service due notification to booking appointment and overall service. More

The car buying process is never fun, but our salesman was very patient and courteous. My only complaint is how long it took to process the paperwork. It was also nice not to sit with a finance manager. Th very patient and courteous. My only complaint is how long it took to process the paperwork. It was also nice not to sit with a finance manager. The salesperson was able to do everything for us. More

I recently had my vehicle serviced at Lexus, and I couldn’t be more pleased with the experience. They explained everything clearly, kept me updated throughout the process, and completed the service ri couldn’t be more pleased with the experience. They explained everything clearly, kept me updated throughout the process, and completed the service right on time. The quality of work was excellent, and my car is running perfectly. Highly recommend their service department to anyone looking for a smooth, stress-free experience! Thank you, Fresno Lexus, you never disappoint:) More

My visit to the new Lexus of Fresno location was amazing. I love the new facility and what it has to offer. Philip was very professional and gave me exceptional service. Highly recommend working with him! He I love the new facility and what it has to offer. Philip was very professional and gave me exceptional service. Highly recommend working with him! He’s the best! More

Dealership needs to change their motto to, "The Pursuit of Mediocrity" because they're a stain on the brand. Call only to be hung up on. Come down to the dealership only to wait for over an hour and lea of Mediocrity" because they're a stain on the brand. Call only to be hung up on. Come down to the dealership only to wait for over an hour and leave. The person who talked most to us during my visit? The gift shop dude. Would have been well and fine but the dealership reached out to me three times in the last thirty days to solicit who knows what now. Massive waste of time. Add to that a decrease in quality and mounting reliability problems. Lexus has mold issues with their AC units not draining in LS models, and now metal shavings in their V6 turbos. Time to abandon ship, there's no value here anymore. More

All around positive experience. Joseph kept me informed throughout the service appointment and gave good recommedations. Joseph kept me informed throughout the service appointment and gave good recommedations. More

Excellent experience all around for our scheduled maintenance. Easy to make an appointment, drop off, service updates and pickup!. maintenance. Easy to make an appointment, drop off, service updates and pickup!. More