Fresno Lexus

Always A great experience at Lexus! Book/Schedule your service appointment with Sammy! He’s great and very knowledgeable, making the experience smooth and pleasant! Book/Schedule your service appointment with Sammy! He’s great and very knowledgeable, making the experience smooth and pleasant! More

Very friendly & prompt service! The detailing of my car was excellent. It looked liked new The detailing of my car was excellent. It looked liked new More

Five star service and customer service always done with care, satisfied every time I need to have anything done. care, satisfied every time I need to have anything done. More

Very helpful and knowledgeable. Everyone is pleasant, and interested in providing the best service. Shaun helped with my issue, and the repair was done the next day. Everyone is pleasant, and interested in providing the best service. Shaun helped with my issue, and the repair was done the next day. More

Friendly, knowledgeable and helpful staff. Our buying experience was first rate. This is our 7th purchase and we love our car and the great service staff! Our buying experience was first rate. This is our 7th purchase and we love our car and the great service staff! More

Always helpful and courteous. Was completed in the estimated time frame. Appreciate Fresno Lexus new facility— great waiting area. Was completed in the estimated time frame. Appreciate Fresno Lexus new facility— great waiting area. More

Love the new location with service line inside the building. Promptly greeted and consultant was personable, thorough. building. Promptly greeted and consultant was personable, thorough. More

Sammy was very courteous and made me feel like he cared. Will ask for him again Will ask for him again More

Shaun was a great service advisor. He kept in contact with me during the service. I would highly recommend Fresno Lexus. He kept in contact with me during the service. I would highly recommend Fresno Lexus. More

I want to share my very disappointing experience with Fresno Lexus regarding a Lexus RX 350 SUV I was seriously interested in purchasing. The issue was not the vehicle — it was the dishonesty and lack Fresno Lexus regarding a Lexus RX 350 SUV I was seriously interested in purchasing. The issue was not the vehicle — it was the dishonesty and lack of professionalism from several employees involved in the process. I dealt with: Ferando Vasquez – Used Car Salesperson Mike – Finance Manager Sean Ryan – General Sales Manager I requested two very basic and reasonable documents before making a purchase decision: The vehicle inspection sheet The Service R.O. (Repair Order) sheet Mike, the Finance Manager, told me he would gather the documents and have Ferando send them to me. I never received anything and never got a follow-up call. I had to call the dealership myself to find out what was going on. When I finally spoke with Ferando, he claimed that Mike told him it was “illegal” to send me the documents I requested. That statement was completely false. There is nothing illegal about a customer requesting vehicle inspection or service records when considering the purchase of a used vehicle. After hearing this, I asked to speak directly with Mike, but suddenly nobody could locate him, even though he was reportedly at the dealership. Then Sean Ryan, the General Sales Manager, stepped in and attempted to smooth things over, but instead made the situation worse by avoiding accountability and not addressing the dishonesty surrounding my request. At that point, I decided I would not purchase any vehicle from this dealership. Customers deserve honesty, transparency, and professionalism when making a major purchase. Instead, I experienced excuses, misleading statements, and poor communication. I strongly recommend that anyone considering buying a vehicle from this dealership proceed with caution. If a dealership is unwilling to provide basic documentation and gives conflicting stories about why they cannot, that raises serious concerns about transparency and customer service. I will not be returning, and I would not recommend this dealership to others. More