Friendly Acura of Middletown

Feders Acura have a very courteous and professional staff. The level of service they provide is exceptional. Both the sales and service departments both follow up to make sure that the customer is sa staff. The level of service they provide is exceptional. Both the sales and service departments both follow up to make sure that the customer is satified. Any service that I have had done on my MDX has always been done in a timely manner. More

My first Acura RL was purchased in 2005. The car was sold to me by Brian the friendly car salesman. Since my 2005's purchase, it was serviced exclusively at Feder's Acura for over 7 years & 165,000 miles. Th to me by Brian the friendly car salesman. Since my 2005's purchase, it was serviced exclusively at Feder's Acura for over 7 years & 165,000 miles. The service department at Feder's is wonderful. Chris Sampieri is always friendly, helpful, and gives you an appointment that works with your schedule. The car is always ready when promised. When I went to bring my 2005 in for service on May 9, 2012, I did not see myself walking out with a new car. My husband accompanied me to the service department, and before he let me drop it off, we "looked" around. I was dropping the car off because my screen that displays everything went black. The car was also developing a shake that, I feel, was never going to go away, no matter how many times you tried to fix it. So, seven years later, helpful, friendly Brian the car salesman is still with Acura :). To be honest, there is no other car out there, that has turned my head, that made me shop around. I bought a 2012 Acura RL in a different color. This time Graphite. The best part is, the car has hardly changed. Some things have been reversed in position, but you adapt. So that is why I bought another Acura RL & from Feder's Acura. More

Chris is always helpful and very accommodating. Chris explains everything clearly. There is always friendly service. Chris takes time to answer any questions and he makes good suggestions. explains everything clearly. There is always friendly service. Chris takes time to answer any questions and he makes good suggestions. More

I have purchased two Forresters from Feders and both vehicles have served me well. Both vehicles have been serviced by Feders and I have always been pleased with the service especially the professionali vehicles have served me well. Both vehicles have been serviced by Feders and I have always been pleased with the service especially the professionalism of Maureen. More

Although it took a while, doing some good detecting work the problem was solved wonderfully. Service as well as sales at Feder's is always a pleasure. the problem was solved wonderfully. Service as well as sales at Feder's is always a pleasure. More

Chris is the best manager that i have seen in my manny years of the car service experience with all kinds of auto dealers. you are lucky to have such a person on your staff. nick niknam. years of the car service experience with all kinds of auto dealers. you are lucky to have such a person on your staff. nick niknam. More

Service Manager dealt with my service issue in a timley and profesional manner. Work was completed on time promised and to my satisfaction. Repair costs are very competive. and profesional manner. Work was completed on time promised and to my satisfaction. Repair costs are very competive. More

I had purchased a 2009 MDX and was very satisfied.Any time I had service performed my car came back spotless.The service manager could not be more helpful.When I traded my MDX for a 2012 MDX Brian was gr time I had service performed my car came back spotless.The service manager could not be more helpful.When I traded my MDX for a 2012 MDX Brian was great.He programed all the necessary toys which was neat.When I had a question referencing one of the accessories Jim was kind enough to help me out. I would recommend this dealership to everyone I know. It is a pleasure to come to the showroom and deal with pleasant people. Your service department is also knowledgeable and very helpful. When they say your car will be ready at a specific time your car is waiting for you. Thank you. More

Bought a so called certified 2010 Acura MDX from this dealership. Not long after taking possession of the vehicle the left rear tire kept getting low so I took it to Firestone where I was told that the t dealership. Not long after taking possession of the vehicle the left rear tire kept getting low so I took it to Firestone where I was told that the tire had a plug installed in it that was leaking. When I called our salesman Ian @ Feder's to tell him about it I was treated like he could care less! "What do you expect me to do" is what I was told. Inspect your vehicles a little more closely especially one's that your dealership is classifying as CERTIFIED is what I expect you to do Ian and take responsibility. If you are selling a vehicle as CERTIFIED put a new set of tires on it or at least make sure that someone inspects the tires. These particular tires cost me $265.00 for one tire which I personally think Feder's should have paid for since the vehicle was sold as a CERTIFIED VEHICLE!!! I didn't damage the tire and if I was I would have taken responsibility for doing so. I thought going to Feder's Acura would be different experience than dealing with the hundreds of other sleazy dealerships in the area but I was wrong and this confirms it, Feder's is just another sleazy Orange County dealership that only cares about the sale and getting the vehicle off their lot!!! Our family loves our MDX but one thing I know for sure is that I won't be going back to Feder's to purchase my next one!!! More

I was in the market for a pretty rare pre-owned 2008 Acura TL Type-S. It is a very limited market, and it didn't help my chances of finding the perfect car given that I wanted extremely low miles, a lik Acura TL Type-S. It is a very limited market, and it didn't help my chances of finding the perfect car given that I wanted extremely low miles, a like-new vehicle, and one of 3 acceptable colors. I did some searching of Acura's certified pre-owned inventory, and came up with approximately 8 vehicles in the entire northeast (mostly NY and NJ) that met my criteria. So I decided to plan a road trip from Boston and take a look at the vehicles available, with no serious intentions of buying that day. Feder's was the first dealership I visited. I was greeted by Joe, and he was very personable yet not overbearing the way some car salesmen can be. They pulled the car up within minutes and we were off on a test drive. I loved the car (though I may have been trying to contain it at the time). I told Joe I was going to look at a couple other cars in the area, but that very he very well might see me back later that day. I thanked him for his time and set off for NJ. New Jersey was a different experience. I visited a few dealers there, and wasn't particularly "mistreated", but I definitely wasn't blown away by their customer service at each of the NJ dealers except one that was quite pleasant to deal with. I left the last dealer in NJ and called Joe to say "I want the car, and I'm on my way back." As I said above, the market for this car is very limited, so I knew I didn't have much bargaining power. Even so, Feder's pricing of the vehicle was very fair in my opinion, and they fixed the things I nit-picked about without hesitation. I should also note that because I live in MA, dealing with titling, registering, and insuring the car was less than easy due to MA's idiosyncrasies in law. Jim dealt directly with my insurance agent in MA and they worked out every detail so that I could drive the car off the lot a couple days later. I came back 4 days later to pick up the car. I'd rented a car for the drive out to NY state, and Joe picked me up at the rental agency (on his day off, mind you). As promised, the car was ready to go and it looked beautiful. We breezed thru the paper work, and I was out the door in about 40 minutes. Bottom line: everyone I worked with at Feder's was pleasant and professional, and I would buy a car from them again with no hesitation. More