Friendly Ford

Friendly Ford responded

Thank you for sharing your positive experience with us and mentioning Kyle Lacey and Jeff Mckee by name. We are thrilled to hear that they have provided you with exceptional service and have gone above and beyond to ensure that you are taken care of. Our team at Friendly Ford is committed to providing our customers with a comfortable and stress-free car-buying experience. We appreciate your business and look forward to serving you again in the future.

Friendly Ford responded

Thank you for your review and congratulations on your recent purchase! We're glad to hear that working with our team was a pleasure and that they made the process easy for you. We appreciate your business and look forward to seeing you again in the future. If you need anything in the meantime, please don't hesitate to reach out to us. Thank you for choosing us for your automotive needs!

Friendly Ford responded

Chris, We appreciate you taking the time to leave a review about your attempted purchase at our dealership. We are sorry to hear that you were not satisfied with our pricing. As we mentioned in our response to your Facebook post, we would like to clarify that the ongoing shortage of cargo vans has significantly impacted the market demand for them. As a result, the price of cargo vans has risen across the industry, which is reflected in our pricing as well. We are doing our best to provide competitive pricing under these circumstances. We also want to address your phone call inquiry. We have searched our records and were unable to locate any information about your call. We would like to learn more about your experience, including who you spoke with and what was said. Our team takes customer service seriously and we want to ensure that every customer has a positive experience. We appreciate your business and hope that you will consider giving us another chance to assist you with your cargo van needs. If you have any further questions or concerns, please do not hesitate to reach out to us directly.

Friendly Ford responded

Thank you for leaving us a review! We're happy to hear that Brandon provided you with great service and that you'll continue to trust him with your vehicle needs. We look forward to seeing you again soon!

Friendly Ford responded

Thank you for sharing your experience with Mark at Friendly Ford! We're thrilled to hear that he went above and beyond to make your car-buying experience a smooth one. We appreciate your recommendation and we're happy to have provided you and your wife with new Super Duties. We look forward to serving you again in the future!

Friendly Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Mark Yeatts went above and beyond to make your car-buying experience a smooth one. We appreciate your recommendation and hope you and your husband enjoy your new super duties for years to come. If you ever need anything in the future, don't hesitate to reach out to us.

Friendly Ford responded

Thank you for taking the time to share your experience with Brandon and Phil at Friendly Ford! We're so glad to hear that you had an awesome time and were able to get into the 2022 Escape that you were looking for. Our team is dedicated to providing the best possible customer service and making the car buying experience as stress-free and enjoyable as possible. Thank you for choosing Friendly Ford, and we hope to work with you again in the future.

Friendly Ford responded

Thank you for taking the time to share your positive experience with Joe and the rest of the team at Friendly Ford. We are thrilled to hear that you had such a great experience and that Joe was able to make the process so smooth and easy for you. It's great to know that the staff was knowledgeable and helpful in finding the right solution for you as a self-employed individual. We appreciate your kind words about the team's efforts in fixing the issue under the truck and providing you with new tires, an oil change, and brakes before you drove off the lot. It's customers like you that make us strive to provide the best possible service and experience to everyone who walks through our doors. Thanks again and we look forward to assisting you with all your future automotive needs.

Friendly Ford responded

Thank you for taking the time to share your positive experience with Nick Basset and the team at Friendly Ford. We are thrilled to hear that you had such a great time working with Nick and that he was able to help you locate the perfect truck to meet your needs. We take great pride in having knowledgeable and dedicated sales consultants like Nick, who are committed to providing our customers with the best possible customer service. It's great to hear that Nick was able to work with you and your family to negotiate a price that fit your budget range. Thank you for choosing Friendly Ford for your vehicle purchase and we hope to have the opportunity to serve you in the future.

Friendly Ford responded

Thank you for sharing your positive experience at Friendly Ford and for taking the time to recommend our dealership and salesperson, Joe. We are thrilled to hear that you are happy with your purchase and that you felt treated with respect by Joe. He is an asset to our team, and we are glad that he was able to answer all your questions and provide you with the time you needed to make your decision. We strive to provide a positive and respectful experience for all of our customers, and it sounds like we were able to accomplish that for you. Thank you for choosing Friendly Ford and we look forward to assisting you in the future.