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Friendly Ford

Overview Reviews (171)

Friendly Ford

Name: Friendly Ford
Address: 1077 State Route 5&20, Geneva, NY, 14456, US
Telephone: (315) 789-6440
Rating: 4.6

4.6

171 Reviews

1077 State Route 5&20, Geneva, New York 14456

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Sales: (315) 789-6440

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Friendly Ford

Geneva, NY

Overview

Reviews

4.6

171 Reviews

Call Dealership (315) 789-6440

1077 State Route 5&20

Geneva, NY

14456

Directions

4.6

171 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Finance Experience

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Overview Reviews (171)

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Showing 171 reviews

January 06, 2023

SALES VISIT - NEW

Great place and could not be happier with my purchase. I was treated with respect by the salesperson Joe. He was able to answer any questions that I had and allowed me time to make my decision. Absolutely I was treated with respect by the salesperson Joe. He was able to answer any questions that I had and allowed me time to make my decision. Absolutely would recommend the business and the salesperson. More

by Julesblack3498

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Joe Lucarine

Jan 15, 2023 -

Friendly Ford responded

Thank you for sharing your positive experience at Friendly Ford and for taking the time to recommend our dealership and salesperson, Joe. We are thrilled to hear that you are happy with your purchase and that you felt treated with respect by Joe. He is an asset to our team, and we are glad that he was able to answer all your questions and provide you with the time you needed to make your decision. We strive to provide a positive and respectful experience for all of our customers, and it sounds like we were able to accomplish that for you. Thank you for choosing Friendly Ford and we look forward to assisting you in the future.

December 06, 2022

SALES VISIT - NEW

The dealership name is a great example of the experience you will have. Everyone is friendly, helpful and goes out of their way to make you feel welcome and satisfied. The dealership is clean and modern. you will have. Everyone is friendly, helpful and goes out of their way to make you feel welcome and satisfied. The dealership is clean and modern. I also got the best offers from them! Thank you! More

by Littleredridingbarn1

Sales Price Transparency

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Mark Yates

Dec 14, 2022 -

Friendly Ford responded

Thank you for your positive review of our dealership! We are delighted to hear that you had a great experience with us and that our team was able to assist you in finding the best offers. We take pride in providing a clean and modern dealership, and it is great to know that you appreciated that. Thank you for choosing our dealership and for taking the time to leave a review. We hope to see you again soon!

November 30, 2022

SALES VISIT - USED

Chris Metcalf did a great job selling me a new to me Toyota Avalon, Would highly Recommend! Toyota Avalon, Would highly Recommend! More

by Lumberjack0424

Sales Price Transparency

Recommend Dealer

Yes

Employees Worked With

Heather Uvanni

Dec 14, 2022 -

Friendly Ford responded

Thank you for your positive review of our dealership! We are delighted to hear that Chris was able to assist you in finding the perfect vehicle for you and that you are happy with your new Toyota Avalon. We take pride in having a team of knowledgeable and helpful sales representatives, and it is great to know that Chris was able to provide you with exceptional service. We appreciate your recommendation and hope to see you again soon.

November 16, 2022

SALES VISIT - USED

Everyone was very accommodating. Brandan and Lee were awesome. The finance department department also took good care of me. Brandan and Lee were awesome. The finance department department also took good care of me. More

by crissyshep

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Heather Uvanni

Nov 16, 2022 -

Friendly Ford responded

Thank you for your review and recommendation. We're happy to see that your experience with us was excellent! Safe travels!

November 12, 2022

SALES VISIT - NEW

Expected local service. .. The "out the door price" they offered me was 5 thousand over the MSRP on the window.. The truck- Maverick- they showed me was dirty, had an odd eng .. The "out the door price" they offered me was 5 thousand over the MSRP on the window.. The truck- Maverick- they showed me was dirty, had an odd engine sound (compressor or alternator) and did not have a liner in the truck bed. Seemed like rain had already flooded it a few times- all exposed. At the same time- I did a test drive. the salesman was nice. So, I raised two stars from my original post. Ultimately the buyer needs to be "aware" If you are looking at Ford, it would be foolish to not see them. More

by Local shopper

Recommend Dealer

Yes

Employees Worked With

Heather Uvanni

Nov 16, 2022 -

Friendly Ford responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. The current vehicle shortages are unlike anything seen in this industry and we regret that the incredible customer demand has created prices to increase; we paid higher than MSRP to acquire the pre-owned Maverick you mentioned. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.

Nov 16, 2022 -

Local shopper responded

I appreciate the response, but you put the MSRP price on the vehicle.. Nothing else. Then that is the price. I wouldn’t waste my time on a test drive with a 5k markup. I clearly read the sticker price in front of the salesmen. He said nothing to disclaim that price till after the test drive. Numerous examples on your website where the msrp car price is identical to the listed vehicle price - for example Ford Escape 2022 - $42,420 same as MSRP on vehicle. Or do those prices change as well? I guess I will never know …. Buyers deserve a fair warning ..:

November 01, 2022

SALES VISIT - USED

These guys were amazing, patient, and easy to work with. Marc was awesome. A great experience Marc was awesome. A great experience More

by DSHERRIN.DS

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Uvanni

Nov 14, 2022 -

Friendly Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about your new vehicle please feel free to contact us.

November 01, 2022

SALES VISIT - USED

They were amazing, helpful, patient, and easy to work with. Marc Yeatts.was the best. with. Marc Yeatts.was the best. More

by DSHERRIN.DS

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Marc

Nov 14, 2022 -

Friendly Ford responded

October 04, 2022

SALES VISIT - USED

The salesmen Chris was exceptional. Everyone was kind and helpful. It was the best car buying experience I have ever had. Go to Friendly Ford in Geneva if your in need of a car. Everyone was kind and helpful. It was the best car buying experience I have ever had. Go to Friendly Ford in Geneva if your in need of a car. More

by edonnelly1130

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Metcalf

Oct 17, 2022 -

Friendly Ford responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

September 26, 2022

SALES VISIT - USED

Our first time at Friendly Ford and we bought a 2021 Ford pickup truck. Everyone was so nice. The main person we worked with was Mark. He really knew his vehicles. He explained every little button on that tr pickup truck. Everyone was so nice. The main person we worked with was Mark. He really knew his vehicles. He explained every little button on that truck (There are a lot) We are so pleased to have such a courteous, pleasant, and so knowledgeable salesman. We would recommend Mark and Friendly Ford to anyone looking for a vehicle. More

by terimcfall

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Yeatts

Oct 17, 2022 -

Friendly Ford responded

Teri, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

September 01, 2022

SALES VISIT - USED

Mark yeatts has been more than accommodating, in helping me w my moms lease. Thank you for all you do!! me w my moms lease. Thank you for all you do!! More

by tammiec17

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark yeatts

Sep 16, 2022 -

Friendly Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Friendly Ford

Showing 171 reviews

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