Friendly Ford

Friendly Ford responded

Thank you for taking the time to share your positive experience with Joe and the rest of the team at Friendly Ford. We are thrilled to hear that you had such a great experience and that Joe was able to make the process so smooth and easy for you. It's great to know that the staff was knowledgeable and helpful in finding the right solution for you as a self-employed individual. We appreciate your kind words about the team's efforts in fixing the issue under the truck and providing you with new tires, an oil change, and brakes before you drove off the lot. It's customers like you that make us strive to provide the best possible service and experience to everyone who walks through our doors. Thanks again and we look forward to assisting you with all your future automotive needs.

Friendly Ford responded

Thank you for taking the time to share your positive experience with Nick Basset and the team at Friendly Ford. We are thrilled to hear that you had such a great time working with Nick and that he was able to help you locate the perfect truck to meet your needs. We take great pride in having knowledgeable and dedicated sales consultants like Nick, who are committed to providing our customers with the best possible customer service. It's great to hear that Nick was able to work with you and your family to negotiate a price that fit your budget range. Thank you for choosing Friendly Ford for your vehicle purchase and we hope to have the opportunity to serve you in the future.

Friendly Ford responded

Thank you for sharing your positive experience at Friendly Ford and for taking the time to recommend our dealership and salesperson, Joe. We are thrilled to hear that you are happy with your purchase and that you felt treated with respect by Joe. He is an asset to our team, and we are glad that he was able to answer all your questions and provide you with the time you needed to make your decision. We strive to provide a positive and respectful experience for all of our customers, and it sounds like we were able to accomplish that for you. Thank you for choosing Friendly Ford and we look forward to assisting you in the future.

Friendly Ford responded

Thank you for your positive review of our dealership! We are delighted to hear that you had a great experience with us and that our team was able to assist you in finding the best offers. We take pride in providing a clean and modern dealership, and it is great to know that you appreciated that. Thank you for choosing our dealership and for taking the time to leave a review. We hope to see you again soon!

Friendly Ford responded

Thank you for your positive review of our dealership! We are delighted to hear that Chris was able to assist you in finding the perfect vehicle for you and that you are happy with your new Toyota Avalon. We take pride in having a team of knowledgeable and helpful sales representatives, and it is great to know that Chris was able to provide you with exceptional service. We appreciate your recommendation and hope to see you again soon.

Friendly Ford responded

Thank you for your review and recommendation. We're happy to see that your experience with us was excellent! Safe travels!

Friendly Ford responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. The current vehicle shortages are unlike anything seen in this industry and we regret that the incredible customer demand has created prices to increase; we paid higher than MSRP to acquire the pre-owned Maverick you mentioned. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.

Local shopper responded

I appreciate the response, but you put the MSRP price on the vehicle.. Nothing else. Then that is the price. I wouldn’t waste my time on a test drive with a 5k markup. I clearly read the sticker price in front of the salesmen. He said nothing to disclaim that price till after the test drive. Numerous examples on your website where the msrp car price is identical to the listed vehicle price - for example Ford Escape 2022 - $42,420 same as MSRP on vehicle. Or do those prices change as well? I guess I will never know …. Buyers deserve a fair warning ..:

Friendly Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about your new vehicle please feel free to contact us.

Friendly Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about your new vehicle please feel free to contact us.

Friendly Ford responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!