Friendly Ford

Tire repair on a brand new 2015 ford that had only 600 miles WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my t WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my turn by turn directions and they stated it doesn't come with one. I understand. But when you want to have a great customer service for servicing your car you don't want to feel like you will get ripped off by getting a car with under 600 miles to get a tired fixed for $25 dollars. I should have gone to a discount tire place. At lease they would had fixed it for FREE. Loyal customer will never come back to this place. I rather go to WALMART before going to FRIENDLY FORD. They are a rip-off. More

After spending over 1,300.00 dollars they still could not fi I brought my 2005 mustang brand new at friendly ford brought the car in was called today saying the car is ready but the check engine light still stay I brought my 2005 mustang brand new at friendly ford brought the car in was called today saying the car is ready but the check engine light still stays on that's what I brought the car in for I was told to driver around and see what happens also after driving it for 20 min. The gas gauge goes down to empty and the fuel light comes on come on now they is a problem with the car it has less then 9,000 mils. On it I spend over 1,300 dollars today other things where done to the car. But the real trouble they don't know how to fix that's the real reason I brought the car in there. Why should I have to pay for something they don't know how to fix? I can't even sell the car if I want to who would buy a car with a check engine light on and the fuel light that goes on and the gas gauge goes to empty I always bring my car to friendly ford. Also I am fighting cancer what am I going to do if the car breaks down when it's 106 outside I get sick just going out in this heat. But being told to driver the the car around and see what happens come on get people who knows how to fix cars. More

Ask for Sal Ortiz! Bought a brand new, 2013 F-150 from Sal Ortiz. This was the third dealership in the Las Vegas area I visited. Sal was head and shoulders above all o Bought a brand new, 2013 F-150 from Sal Ortiz. This was the third dealership in the Las Vegas area I visited. Sal was head and shoulders above all other sales reps, on all levels. His knowledge of the vehicle, respect, and patience was excellent...beyond my expectations. Thank you Sal Ortiz! More

David Arriola Im a first time buyer and I was well attended. Most of all I was offered everything I needed plus he went the extra mile in insuring I had everything Im a first time buyer and I was well attended. Most of all I was offered everything I needed plus he went the extra mile in insuring I had everything well understood that is quality work. More

bad review friendly ford They mess the leather cover on my steering wheel up and then told us it was normal wear. There was nothing wrong with it when we took it in and the s They mess the leather cover on my steering wheel up and then told us it was normal wear. There was nothing wrong with it when we took it in and the service tech would not make eye contact when my husband went in to talk too them. Tried to say I had done it with my ring but I am very particular about my car and it was done there. They are jerks and I would not recommend then to anyone ever. More

My son is in the Air Force and his 11 year old Escape died as he was moving to his next station and Nellis AFB outside of Las Vegas. I flew out west from Michigan to meet him in New Mexico and drive him died as he was moving to his next station and Nellis AFB outside of Las Vegas. I flew out west from Michigan to meet him in New Mexico and drive him to his destination and go along with him to purchase another vehicle. We searched the internet for Ford Dealerships near the Air Force Base and called ahead to see if they had any used SUV's in stock for sale. We intended to buy a used car for around $10,000 but soon realized that a new car was the better route to go to get a vehicle with under 50,000 miles on it. We initially were helped by a young man (I can't remember his name but he is from Liberia) who helped us look at used cars and let my son test drive a couple different options. When we decided to go the new car route is when the whole experience went downhill. That is when Al Turkish came out and took over the sale and I feel chased away the friendly salesman we were originally dealing with. From that time on we were held hostage in that place. We had time constraints, and by the time I realized I should have walked away from this person, it was getting to be close to 3pm. Oh by the way we drove into the dealership at 10:45 am. He was rude and wouldn't even let us drive another vehicle. When asked if there was a computer or somewhere he could look up the other vehicles on the lot (new or used) with the options and mileage and to compare the prices, he said that kind of stuff wasn't in the computer for the used cars. Why did the internet representative know by looking in their computer that they had 19 vehicles that fit that description but "AL" did not once use a computer. I had to ask several times to get the stats and prices on a print out of some kind to know exactly what we would be financing. He came back with different pieces of paper with finance plans.. each trip to the money man taking at least 15 to 20 minutes. All the while, my sone and I had not even eaten at all that day and expressed this fact to Al and several other people including a manager. They offered us a 6 oz. bottle of water and proceeded to prolong our stay more and more. After I started to get very impatient and told hem to bring us the paper with the A-Plan price of the vehicle and the breakdown of all the other charges involved he finally expressed his disdain an brought it to me. Next I was arranging the insurance on the car over the phone and the agent asked the address and zip code of the lender. Mr. Turkish said "well it's Ford Motor Credit". The insurance agent asked me on the phone again to ask for the city & zip code. Mr. Turkish proceeded to say, more than once and very loudly "What is she stupid or something?" I not only had to keep asking til I got an answer from him, I also had to apologize to my insurance agent for his behavior. This hostage experience was the worst day of my life. My husband and I have bought three new cars in the past 3 years so I knew this was not how my son's experience of buying his first car should be. It should have been exciting and anticipated. Instead it was long, drawn out, stressful and miserable. I felt very bad for my son and mad at myself for putting up with such a obvious manipulative sales person. More

Gil Gallegos was really helpful and friendly. He help me what i really want and very professional salesman. he answer all the question I ask him and explain all the details about the car. what i really want and very professional salesman. he answer all the question I ask him and explain all the details about the car. More

Best customer service and prices in Vegas. My salesman Rual Burress and his manager made my buying experience a pleasure.If your in the market for a ford this is the place to go. Rual Burress and his manager made my buying experience a pleasure.If your in the market for a ford this is the place to go. More

Our 17 year old car broke down and we took it in to Friendly Ford. They were booked for the day, but Michelle went above and beyond and told us to come bring it in and ask for Paul Deems. Paul was very Friendly Ford. They were booked for the day, but Michelle went above and beyond and told us to come bring it in and ask for Paul Deems. Paul was very helpful in letting us know what was wrong with it. It needed a new engine, so we decided to buy a new car. We decided to keep it on site and trade it in, shop at Friendly Ford for a new car as a co-worker highly recommended us to see Taylor Warf to help us with our car buying experience. He was really helpful and made the experience better than we thought it would be. He was very helpful in helping us make a decision in which model vehicle we wanted since we both liked the Edge and Explorer, to which we picked the Explorer. He was very knowledgable about the differences of each model and their features. He also answered many of our questions and we will definitely seek Taylor's help the next time we buy a car. More

First, I would like to mention our amazing car salesmen, David Boehle. He was straight forward, honest, informative, and so friendly. We truly felt like we were buying our car from a friend. If you're goi David Boehle. He was straight forward, honest, informative, and so friendly. We truly felt like we were buying our car from a friend. If you're going to buy a car from this dealership, I'm sure there are many great people to go through, but if you have the opportunity to request a salesperson, ask for David Boehle. Now, the dealership was clean, open, had many options, and all of the staff we encountered were friendly. Everyone said hello with a smile on their faces. We had some last minute issues with our financial institution sending the wrong paperwork, and the dealership worked with us and were patient until we were able to give them the proper paperwork a few days later. We had a very negative experience with a dealership in Henderson a few years ago, so we were skeptical when we first arrived to buy another car in Southern Nevada. I would absolutely recommend this dealership if you are in the market for a car in Southern Nevada. The car we bought was priced moderately and not too far above KBB value. The informed us of all of our options, such as extended warranties, alarm systems, low jack, and financing options through them (before we told them we had other financing in place) - all of this with absolutely no pressure from the sales staff. The finance department was fast and friendly, too. Thank you, David Boehle and the rest of the Friendly Ford Staff. You truly are a friendly and honest company. More