Charles Previs

Always friendly kind and professional. I was always updated on all changes during my wait and they delivered my truck to my house after all repairs were completed. Thanks. I was always updated on all changes during my wait and they delivered my truck to my house after all repairs were completed. Thanks. More

by SOTOPOP6636 Verified Customer Verified Customer

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I took my car in for service. I had a whole bunch of rock chip damage. They did a beautiful job, painting it and made it look like brand new. They kept me posted all the way until I had a whole bunch of rock chip damage. They did a beautiful job, painting it and made it look like brand new. They kept me posted all the way until my car was done. More

by LAQUITARA44 Verified Customer Verified Customer

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Great experience from start to finish. Very seamless process. I was kept informed of every step along the way regarding my trade in and the financing of my new car. If you are looking to t Very seamless process. I was kept informed of every step along the way regarding my trade in and the financing of my new car. If you are looking to trade in your vehicle, I recommend seeing Charles and Bobby. More

by REGISEAS Verified Customer Verified Customer

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Be aware that they take appointments, but they cannot service your car for anything more than an oil change the same day, they will keep your car 2-3 weeks BEFORE a tech sees it and tell you what needs t service your car for anything more than an oil change the same day, they will keep your car 2-3 weeks BEFORE a tech sees it and tell you what needs to be done. Buy your car there and change it every 2 years or else you will be let down when you need help. That is "Friendly Ford" of Las Vegas, North Decatur. Two service people told me the same story. I wanted to buy a replacement for my Edge, but now, I will take my business elsewhere. More

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I was looking for a new Ford Explorer ST. I found one that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively pain that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively painless, but from there it's been nothing but a huge headache. In looking the vehicle over, there were a few scratches and things found. They were pointed out to the sales person who agreed to have them taken care of. When it came time to pick up my vehicle from having those things fixed, it was discovered that not only had all of the work NOT been completed, but it had incurred additional damages while in their possession being worked on. The sales person was informed and he brought over a sales manager named Cheryl Thrun. My husband began explaining the situation to her and showing her some of the issues. When she came over to the side of the vehicle I was on, she didn't introduce herself or anything. I began talking about one of the issues with the vehicle and upon completion, she literally looked at my husband, pointed out something towards the front of the vehicle and started asking him a question and walked around where I was, headed to whatever she'd pointed out to him. There was ZERO acknowledgement of me or anything that I said from her. It was like I'd said absolutely nothing. She made a comment about the vehicle having been in their courtesy vehicle fleet. She says "so it's used, not new. It's not going to be perfect and you have to expect that there's going to be some wear and tear." The way she spoke was with such a rude and condescending tone. My husband started to speak, but I cut him off to let her know that being new or used is beside the point and wear and tear isn't the issue. The issue was that the agreed upon work to be done to the vehicle wasn't completed and on top of that, while left in their care, my vehicle had been further damaged by the staff. Cheryl mentioned that parts would have to be ordered and asked if I was going to leave the vehicle there. I told her absolutely not, but that someone could call when the parts arrived so that an appt could be scheduled. Nothing about my interaction with that woman was good. She seemed fine when speaking to my husband, but everything about her changed when she saw me, from the look on her face, to her body language, the tone of her voice and whole demeanor in general. I mentioned it to my husband and we wondered if it had anything to do with our being an interracial couple. He's Caucasian and I am African-American. Maybe it didn't but she was so incredibly rude, dismissive and condescending in her manner. More

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Friendly Ford is really Friendly Excellent Sales Staff .. Great job Eric Crevling Service staff are great as well This car purchase is one of the haggle free experience I had so far Excellent Sales Staff .. Great job Eric Crevling Service staff are great as well This car purchase is one of the haggle free experience I had so far More

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horrible service I went in December with my A/C not working, the fan would not blow air regardless of the a.c. being on or not. after leaving my car I was told it was I went in December with my A/C not working, the fan would not blow air regardless of the a.c. being on or not. after leaving my car I was told it was the "auto" option. I told them it was not, I have this turned off and the a.c won't work regardless of the temperature. then I was told to bring it in again when it's presenting the issue. I came back Saturday April 6th, because again it was not working and a technician looked at it and determined they will keep my car. After 4 days of keeping my car AGAIN nothing was done and they told me it was the "auto" option. I gave very detailed information about my issue. it's either the fan, resistor or actuator and I am not being heard. the technician obviously saw something wrong with my a.c. or would have not took my car, it didn't work for him either. I then frustrated spoke to Charles who assured me he would speak to the technician that saw my car and will ask him what he thought was wrong with my car so that it can be handled and he would call me the next day. well I haven't been called it's been 3 days plus the weekend. I will NEVER buy a ford again. I have a 2018 Ford fusion and I'm so dissatisfied. I have a son with medical issues and if he is in the heat too long he can seizure so for them to tell me to bring It back when it presents the issue, when I already have TWICE I'm very upset. never going back again. if I could give 0 stars I would because this is not the only issue I've encountered at this dealer. More

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Very Courteous and Professional All the Way, My rating was from the heart and Friendly Ford deserved the 5 star rating and the friendly staff. The salesmen Joe Nazmi was very kind and patience. My rating was from the heart and Friendly Ford deserved the 5 star rating and the friendly staff. The salesmen Joe Nazmi was very kind and patience. Thanks You Joe. More

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Friendly Ford. Great buying experience. Shannon in the internet dept was great and Isaac in sales was outstanding. Highly recommend. Straight forward no nonsense app Great buying experience. Shannon in the internet dept was great and Isaac in sales was outstanding. Highly recommend. Straight forward no nonsense approach. Highly recommend. More

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2019 Ford Escape SEL Thank you Jaclin Kelly for all your time & for helping me with the purchase of my new 2019 Ford Escape SEL which was in transit at the time I became i Thank you Jaclin Kelly for all your time & for helping me with the purchase of my new 2019 Ford Escape SEL which was in transit at the time I became interested. Thank you Rashad James for helping me with the test drive & purchase details. Thank you Charles Previs for helping me close the deal & thank you Aram Ajamian for help with financing. More

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