Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,220 Reviews of Ken Ganley Kia of New Port Richey - Service Center
This place is quick to take the money for a new car but they dont have time for people when they come back for service it was alot different when it was Friendly kia will not return there they dont have time for people when they come back for service it was alot different when it was Friendly kia will not return there More
Let me tell you about my experience with this dealership, last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he o last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he ordered the part. Well that wasn't the problem so he ordered a module, which would not be in for a couple of days. That being said had me pay for parts before installed in vehicle. So I decided to call Ken Ganley Kia, spoke to Larry in the service department, let me tell you he was so helpful and assured me that he would do everything to help me out, he made an appointment for me for the very next day. We spoke to Todd in the parts department about the ordered parts, (parts were ordered from Kia ) and was told electrical parts are not returnable. We than talked to parts manager Sean he was also very helpful as he discounted the part that would fix the vehicle a BCM. So I decided to talk to the service manager Reese to let him know how his staff was just exceptional and Kia should be proud to have them in their dealership. I've have worked in dealerships for several years and held several positions including doing warranty for the service departments so I know the reputation that is attached to dealerships are not the best. This dealership gives new meaning to honesty and striving to satisfy the customer. So big thank you to LARRY, TODD, SEAN & REESE. P.S. I only been living in Florida for 4 months so happy to have encountered Ken Ganley Kia. More
Recently we were shopping for a new Kia and met Peter (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with the car a part was needing replacement and a couple of weeks later Jennie called us from the Service Department and an appointment was scheduled for us to bring in the car (with a wait time quoted for about an hour). I drove to the dealership (little over an hour) and when I arrived the service drive was full of vehicles and the driver of the vehicle in front of me said he had been there for about 40 minutes and a "kid" checked him in and left him with the car. I waited for about 10 minutes and was checked in by the "kid", who stated Jennie was not there and I would have to check with another service advisor and see if they could help me. In entering the service area there was a lot of congestion, no service advisor available, customers standing around confused as to any viable procedure, and telling me the wait time was ridiculous. In trying to reach the Service Manager I was advised he was "not available". After arriving early for the appointment and waiting for about 50 minutes to have someone just talk to me I gave up and left. MY SUGGESTION - shop for a car at Ken Ganley Kia but go some where else for any service issues. We ended up contacting Kia and have contacted another dealership which offers loaners, Uber assistance, and manners. More
1030am appointment for engine light on, pulled into service lane. 2 1/2 hours later, my vehicle still in service lane. Not moved at all. Felt like they did not care at all. Got my keys, and left 45 m service lane. 2 1/2 hours later, my vehicle still in service lane. Not moved at all. Felt like they did not care at all. Got my keys, and left 45 min drive back home. It appears they don't care.. More
After discussing the issuer further with Ken Ganley Kia in New Port Richey, Curtis from the dealership graciously offered to repair my 2023 Sorento for me. I greatly appreciate the compassionate goodwill o in New Port Richey, Curtis from the dealership graciously offered to repair my 2023 Sorento for me. I greatly appreciate the compassionate goodwill offer from Ken Ganley Kia in New Port Richey. They even offered to provide me with a loaner vehicle in the event my repairs may take a while. Ken Ganley Kia is truly living up to its great reputation and helpful attitude and I thank you again for your friendly goodwill offer. More