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Frisco Chrysler Dodge Jeep Ram
Frisco, TX
1,114 Reviews
Welcome to Frisco Chrysler Dodge Jeep Ram
Frisco Chrysler Dodge Jeep Ram located in Frisco, TX, near Plano, TX.
Visit Frisco Chrysler Dodge Jeep Ram in Frisco, TX for the 2022 or 2023 Chrysler, Dodge, Jeep, Ram and Wagoneer.
Frisco Chrysler Dodge Jeep Ram carries the following new Chrysler, Dodge, Jeep, Ram and Wagoneer models.
We Are Your Frisco, TX New and Certified Pre-owned Chrysler, Dodge, Jeep, Ram and Wagoneer Dealership near Plano, McKinney, Little Elm, Dallas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,114 reviews
February 16, 2016
Worst dealership ever-sales and service Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several times within the first 3 months for the same issue. I continued to have issues with it for about 9 months. Thank goodness I purchased the extended warranty! Once they have your money it’s like pulling teeth to get any help from them one you have an ongoing problem after you purchase. If you take your car in for service watch them- they like to be sneaky and try to tell you that you need to pay for something you don’t. On several occasions the service department has told me I needed to have something done that was going to cost $100+. The first time I declined what they wanted me to do and took it to my reasonable mechanic in Frisco to see what his cost was going to be. He told me that I did not even need to have that repair done. The 2nd time I took my car in for service (this was a follow-up to an ongoing issue) they told me one of the parts was going to be covered by my extended warranty but not the other nor the labor and it was going to cost me $150 to repair the other part on top of the deductible. I told my boyfriend about it who then talked to his dad who used to work on cars. He told us that the part that need to be repaired (the part the dealership would not cover) would have to be accessed to get to the part that was covered and I should not have to pay for the labor if they already had to get to the covered part. Of course the labor was the most expensive part of this job. I called the service guy back and told him only to repair what was covered by the warranty and that I would take the car to my mechanic for the other to have repaired. I got a phone call back shortly thereafter telling me they would do me the courtesy of covering the entire repair so I did not have to make another trip. I truly believe it’s only because they knew my mechanic would tell me what I already knew. To top it off I just recently made an appointment to get my oil changed there. I got there at my appointment time (9:45 am) and they told me that it would be over a two hours wait. I asked why when I already had an appointment. They told me they had walk ins come in ahead of me and that pushed me out to wait longer. I asked the guy what the point of having an appointment was if walk in could come in and push me out? All he said was “do you want to wait two hours – I don’t want to start the paperwork if you don’t want to wait.” I’m supposed to get free oil changes with the purchase of my car but sometimes it’s just not worth dealing with them. I wish there was a closer dodge dealership to work with. More
by lucky317
Employees Worked With
Sean
Helpful January 30, 2016
Do your homework before going here Learn from my mistakes in dealing with this dealership. The internet price is not what you will see when you show up. Even though the add ons are alre Learn from my mistakes in dealing with this dealership. The internet price is not what you will see when you show up. Even though the add ons are already on the vehicle shown, they don't show that on the Internet price. We were sold a maintenance warranty for 799.00 that had a 450.00 value. I had to call MOPAR to get the actual value of the warranty, and I cancelled it as soon as I found out what it really covered. What I was told the warranty covered and the actual coverage were two different things. Don't wait for the warranty paperwork to come in the mail. Call the warranty company directly to get the details. There were several other things that earned this dealership 1 star. Overall there are many other dealerships out there so do yourself a favor and learn from my mistakes and go elsewhere. More
by Tj123
Employees Worked With
Shawn Swenson
December 16, 2015
Great Service From Great People Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and your Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and your excitement about buying it has slipped into the background, but the people you meet during that experience will be a part of you forever, their treatment of you will live in the echoes of your mind long after the cars paint has faded and it’s something you’ve traded or passed on to a family member, so when you meet people like Salesman James Carr who kept me smiling and laughing throughout the entire process, or General Manager Shawn Swenson who was standing by my car with a smile waiting for me to take ownership for the first time, shook my hand with a friendly thank me, you quickly realize that this is something that will live with you for the rest of your life. I didn’t just buy a car that day, I made friends. Frisco Chrysler, Dodge, Jeep, RAM, is the only place I will ever buy another vehicle, because it’s the place where my friends work. More
by Cliff.B
Employees Worked With
James Carr, Shawn Swenson
November 12, 2015
Sales Professional We purchased a new Ram truck from Frisco Chrysler/Dodge/Ram in November of 2015. Jon Jobe was our sales professional. He did an exceptional job for We purchased a new Ram truck from Frisco Chrysler/Dodge/Ram in November of 2015. Jon Jobe was our sales professional. He did an exceptional job for us! Chased down the right vehicle at the right price, educated us as to our options, and spent a considerable amount of time helping us understand and set up control options (programming, phone pairing, etc.). We are a bit older and are not as savvy as younger folks with the electronics. I would definitely recommend working with Jon. More
by Peterson
Employees Worked With
Jon Jobe
October 30, 2015
"Not Happy at all" So I was looking to trade my truck in for a specific vehicle. A Pontiac G8 to be exact. I had trouble finding one for a great price. I came across one So I was looking to trade my truck in for a specific vehicle. A Pontiac G8 to be exact. I had trouble finding one for a great price. I came across one at Frisco CDJR for a reasonable price. I called and spoke to Maxx very helpful and honest. He mentioned its a popular car and I should come quick. I finally convinced my wife to go with me and look at it. Mind you we arrived late almost 8pm and they closed at 9pm. I spoke with Anthony he was helpful as well. between him and Maxx they stayed late to help us out. The car hadn't been thru an inspection yet so I wasn't able to take the vehicle home. I waited 4 days for the car to have tires and a couple things put on to pass state inspection. after 4 days I was excited to get my NEW car. In the process my wife and I got car fever and she decided she wanted one also. So having said that, the dealership was going to sell 2 vehicles to us. We made an appt to go back a week later and purchase a car for my wife. At this time my vehicle had some problems. It quit running and was inoperable. My wife is 8 months pregnant and they knew that so they was looking for a good SUV for her. I called and spoke to the finance guy because that's the only person that would call me back. "First problem" he told me that he was able to help and that he wouldn't mind. In the mean time he was talking about the other car we was going to buy. I thought that's great I can drop my car off have it fixed and get the new one. I called back same day and he was no longer working there. I got transferred to a different guy who said ill get you over to the service dept. "Second problem" he didn't call me back as well. I text my salesman who had a service advisor "Robby" call me. I explained all the problems he replied with let me ask the service manager and see what we can do. He called back within a reasonable amount of time and said that there was nothing he could do. it was sold "AS IS" I understood that but, it had only been 7 days and we was going to purchase another vehicle so I thought they wouldn't mind helping me and taking care of the customer. Long story short they didn't want to help and come to find out the part for my vehicle was only $104.26 so after them not wanting to help me out I WILL NOT be going back to purchase my wife's vehicle. To me that's crazy that they could have made more money by helping me on my car and us buying a new. More
by Bryce Coates
Employees Worked With
Anthony Fletcher,Maxx Dooling,Phillip Pratt
October 26, 2015
6 Hours and No Car I found a used car on their website. I emailed for more info and was promptly contacted. I visited the dealership at 12:00 on Saturday. I was looking I found a used car on their website. I emailed for more info and was promptly contacted. I visited the dealership at 12:00 on Saturday. I was looking at a GL320. I met with Drew Lipoincott. He was very friendly and very nice. We test drove vehicle and checked TVs, electronics and everything. Once we started negotiating. I told him I needed 3 answers. My total amount financed, interest rate and extended warranty. I repeatedly asked for this but he could not give me that info until I talked with the "business" guy. At 3:30 I was told to rush and get my wife and 3 sons so she could sign the paperwork. We returned to the dealership at 3:50. We then sat in the waiting area with 3 young boys until 6:00 to get to the paperwork. Once we entered the office he started entering our information that he had since roughly 3:50. Then the numbers were a little off because he still couldn't tell me the "complete deal". Once the numbers didn't match I laid keys on table to walk out. The finance director with a broken arm barges in and starts talking over eveyone. Says we will make it work. When we look at bottom number they told me they reduced the price of vehicle $745. But all the did was take off the conditioning fee. This was money they spent to get car ready. Yet online it says final price (that was not included). When questioned about this his statement was " we have to list at lowest price to get people here". So even after that we calmly worked out a deal then he says by the way I cannot offer you a warranty! Seriously 6 hours and I finally got the answers with no vehicle. Lots of shady numbers thrown around, no courtesy, no honesty! Stay away they have nothing you can't get somewhere else! More
by Mb1023
Employees Worked With
Finance manager with Broke arm, Drew Lippincott
September 10, 2015
Thieves, Heartless, Dishonest I purchased a car at this dealership and it was a nitemare. Granted the place is new and all but I will never refer anyone that I know to you. Clearly I purchased a car at this dealership and it was a nitemare. Granted the place is new and all but I will never refer anyone that I know to you. Clearly not the family minded business that you all claim to be but a vulture in disguise. I am a single parent and do not appreciate the fact that I was sold a car that leaks and needs a whole new $1,800.00 sunroof to stop the leaking. Unfortunately, it was a used car that is no longer under warranty. So now, I have a car that I cannot afford to get fixed and the interior is continuously getting messed up every time that it rains. I am soooo disappointed with your company and I hope that you all will never be dealt the hand that you all dealt me. I worked too hard to save the money that it cost for me to get the car. My 2 kids and I had to go without just so we could save for the car and you all stole from us with no second thought. I should have known better than to trust money hungry people like you all. More
by screwed
Employees Worked With
James
September 04, 2015
Frisco CDJR put a big smile on my face! Not only is this dealership new and clean but their staff is AMAZING! From the moment I walked in everyone is super friendly and has tons of personali Not only is this dealership new and clean but their staff is AMAZING! From the moment I walked in everyone is super friendly and has tons of personality. Being a female in my 20's i figured these guys would look at me like easy prey but they never once made me feel this way. They made sure to ask me detailed questions to ensure I got exactly the right Jeep I was looking for and could afford. I plan on telling everyone to go here and will use these guys again and again in the future! I love Frisco CDJR! More
by dlujan33
Employees Worked With
Maurice Ariefiok
September 02, 2015
TOP GUN SERVICE!!! First and foremost, a HUGE "THANK YOU" to Shawn Swenson, Maxx Dooling, Phillip Pratt at Frisco Chrysler Dodge Jeep Ram. I was not familiar with the First and foremost, a HUGE "THANK YOU" to Shawn Swenson, Maxx Dooling, Phillip Pratt at Frisco Chrysler Dodge Jeep Ram. I was not familiar with the Jeep line of cars and all of them drive differently. With the expertise, professionalism and high level of Customer Service, I was educated as to what the best fit for me was, however it took 2 trips back to the dealership to get educated. I would highly recommend that if your considering a Jeep purchase or any purchase, do your homework first, test drive the car, have the sales person show you all the features and functionality "before" you buy a vehicle. I have to single handily say yet one last "THANK YOU" TO Shawn Swenson who is the Managing Partner of this dealership, not that his team doesn't have equal knowledge & expertise, but he sat with me personally for 3 hours trying to get me into a vehicle that best fit my budget. With that, "THANKS" to a great team and I am more than happy to recommend this dealership and these guys and this dealership to anyone in hunt of a new and/or pre-owned vehicle. Go see them ASAP!! To the company that runs this website dealerrater.com, I didn't see any of the 3 names listed when I filled out this review so you may want to go back and add their names. More
by jeeptrailblazer!
Employees Worked With
Shawn Swenson, Maxx Dooling, Phillip Pratt
September 01, 2015
Car buying experience I enjoyed my car buying experience! Darius rode with us as we test drove the car and he was very informative and made the ride a lot of fun. I would r I enjoyed my car buying experience! Darius rode with us as we test drove the car and he was very informative and made the ride a lot of fun. I would recommend working with him! More
by kymwray
Employees Worked With
Darius Blackshire
