Frisco Chrysler Dodge Jeep Ram

Very Different Car Shopping Experience I was just starting my search for a new van and stopped by Frisco CDJR since it was close to my house. I had a unique situation in that I was going to I was just starting my search for a new van and stopped by Frisco CDJR since it was close to my house. I had a unique situation in that I was going to have the van converted for wheelchair access. Bruce Clark was my salesman and listened to my story and needs. He recommended a lower priced vehicle than the one I initially thought I wanted since it was basically going to be "gutted" for the conversion. That was shock #1. Shock #2 came after we had looked at several vans and went back to Bruce's office. I fully expected the hard sale but instead, Bruce pulled up conversion manufacturers on the internet and we watched a few YouTube videos on conversions. He didn't try to sell me anything that day as he knew I was just starting the research process. Bruce called me about a week later, the timeframe I had given him when I would know more, and we made an appointment to meet and further discuss my needs. I had done a lot of research in that week and knew my exact price point I wanted. Bruce and I took a test drive in the vehicle and I told him of my research and what I would pay for that van. We went back to the dealership, Bruce talked to his managers and came back with exactly the price I asked for. Furthermore, this dealership worked with me on some complicated, outside financing since I was needing to finance the van and conversion in one loan. I highly recommend Bruce Clark and this dealership!!! More

Excellent Experience Being a woman, I'm not always taken seriously by car dealerships. Frisco Chrysler and Drew L. treated me with respect and courtesy. Everyone I met t Being a woman, I'm not always taken seriously by car dealerships. Frisco Chrysler and Drew L. treated me with respect and courtesy. Everyone I met there was friendly and willing to help in anyway they could. From the beginning, my questions were answered and I was never pressured to buy immediately or pushed to look at other options. Drew was very accommodating and even allowed me to take the car for a few hours to get a good feel for it. I was able to schedule a time for my husband and I to come into the dealership to complete the sale and the whole process went smooth. We were presented with additional options at the time of financing but never was there any pressure to purchase these additional features. Everything from the beginning was up-front and service oriented. Thank you Drew for the exceptional experience. I would recommend the dealership to anyone looking to purchase a new or used car. More

Friendly People make a great dealership This place is great, I could actually get out of my car an walk the inventory a bit without being hawked by a salesman. That goes a long way as far as This place is great, I could actually get out of my car an walk the inventory a bit without being hawked by a salesman. That goes a long way as far as I'm concerned. Everyone is really friendly and offered me drinks while I waited. The sales guy Manny was a very nice guy and took care of me. A+ More

Terrible Service Experience On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purc On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purchased this vehicle. On the following day I telephoned Jason the Service Rep and was told that it could be next Tuesday before the vehicle could be repaired. After some complaints the vehicle was looked at on Wednesady and I was told that the flywheel had to be replaced. The vehicle was returned on September 27, 2014 with the radiator overflow tank missing and grease all over the engine. Thankfully I inspected the vehicle before I signed anything More

Waste of time I drove 4 hours to test drive and purchase a vehicle that I was told I was approved for. After the 4 hour drive and 3 hours of waiting, they were tryi I drove 4 hours to test drive and purchase a vehicle that I was told I was approved for. After the 4 hour drive and 3 hours of waiting, they were trying to sell me a car I didn't want. I was convinced to come down so they could still try to make a sale even though they new they weren't going to sell me what I wanted. Had I known I was gonna waste a whole day I would never have contacted the dealership. Extremely friendly staff that will say anything to get you to waste a day in their office. More

Excellent and enjoyable experience I went in to look into buying a used car and was immediately helped by Josh. I had never bought a car before but he showed me many different options, I went in to look into buying a used car and was immediately helped by Josh. I had never bought a car before but he showed me many different options, none of which were a bad deal. I found one I liked and next thing I know I'm driving it off the lot and it's been great ever since. They also gave me great financing options since I didn't have any credit. I never would have thought buying a car would be so quick and easy but they managed to do just that. I will recommend them to all of my friends and family looking to buy a vehicle. More

Great buying experience Clayton White was excellent to deal with throughout my buying process and made this my best car purchasing experience ever. When I hit a small snag a Clayton White was excellent to deal with throughout my buying process and made this my best car purchasing experience ever. When I hit a small snag after getting my car home he came to my business to get the car to have it checked out from top to bottom. There was follow up within the next few days and each encounter was as pleasant as the one before. These guys take customer service seriously and it shows in everything they do. You can't go wrong talking with these folks if you're in the market for a new car. More

Awesome Salesman at CDJR! I recently bought a Jeep from Bill at the Frisco dealership. Not only was Bill incredibly professional and informed, but he changed my negative views I recently bought a Jeep from Bill at the Frisco dealership. Not only was Bill incredibly professional and informed, but he changed my negative views on car salesmen. He made every process of getting my Jeep go smooth and I will definitely be back to purchase my next vehicle from him! More

Very professional, informative, honest salesman I had a great experience with Bill Mitchell, I was in the market for a new vehicle and had great concerns regarding credit issues. Bill was very infor I had a great experience with Bill Mitchell, I was in the market for a new vehicle and had great concerns regarding credit issues. Bill was very informative, honest, and provided excellent customer service throughout the whole process. More

Wonderful Car Buying Experience Bill was very knowledgeable on the car I wanted to get which was a Chrysler 200. I went in to look around and ended up getting my car that very day. I Bill was very knowledgeable on the car I wanted to get which was a Chrysler 200. I went in to look around and ended up getting my car that very day. It was a great experience all-around. More