Frisco Chrysler Dodge Jeep Ram

Had purchased a 2025 Ram 1500 there along with that had also bought a service contract, once I got home and carefully reviewed the contract, I was paying over $4k for the contract, I decided to go to the also bought a service contract, once I got home and carefully reviewed the contract, I was paying over $4k for the contract, I decided to go to the finance manager to cancel and after 8 weeks that they promised, the check had not made it to my financing bank. On week #9 I personally went again to follow up on it and we the finance manager and I had to submit the cancelation request again. Then after waiting, the following week I got in touch with Tyler Letson GM of (Ram frisco) and right away he got the ball rolling and within a few days the payment had processed. Tyler was very prompt and treated me with respect and took the matter on to his own hands to make sure I got my issue resolved. He kept in touch and even sent me a tracking number to see where the payment was. Thank you Tyler. More

Average service , long service/ maintenance time / friendly staff …clean facility .. timely service and maintenance update messages friendly staff …clean facility .. timely service and maintenance update messages More

Very easy to schedule with the dealership and great waiting area if you plan to hang around while work is being done waiting area if you plan to hang around while work is being done More

Found a problem and wanted an obscene amount just to diagnose. Even then they were not sure if could be fixed. Dealership is far to expensive without enough knowledge to be competent. diagnose. Even then they were not sure if could be fixed. Dealership is far to expensive without enough knowledge to be competent. More

This was my first time at the dealership. Brian was awesome from the hump! Super friendly and more importantly super informative. He didnt leave any room for surprises. Made very helpful sugg Brian was awesome from the hump! Super friendly and more importantly super informative. He didnt leave any room for surprises. Made very helpful suggestions. He even helped me with a warranty problem ans getting set up to take care of the problem. I am extremely happy with Brian and will be using him as my advisor going forward More

Great folks to do business with, they will go the extra mile to ensure you are happy! mile to ensure you are happy! More

This is hands down the best service department I have ever dealt with. They always take great care of me and my vehicle. ever dealt with. They always take great care of me and my vehicle. More

Took care of my truck. Couldn’t complain about anything. Customer service is great. Would return. Couldn’t complain about anything. Customer service is great. Would return. More

It was easy to set the service department appointment online. I arrived earlier than my appointed time; nonetheless, John checked me in and got the service order started. I received text messages with up online. I arrived earlier than my appointed time; nonetheless, John checked me in and got the service order started. I received text messages with updates on my vehicle, requests for authorization, and notification that it was ready for pickup. Easy overall. I am pleased with the services. More

She did great. She explained everything about my truck service including cost. I would not hesitate using her as my service rep. She explained everything about my truck service including cost. I would not hesitate using her as my service rep. More