Frisco Chrysler Dodge Jeep Ram - Service Center

I would absolutely NEVER go here again, I would NEVER recommend this place to any friends or family. First of all I went in for a diagnostic check on my AC. I told them I had a coupon for a free diagnost recommend this place to any friends or family. First of all I went in for a diagnostic check on my AC. I told them I had a coupon for a free diagnostic check. I arrived at the dealership at 9:45am. The service tech explained they were backed up and it would be a few hours, I told him I would wait as I drove 40 miles there and had no way to leave. About 4 hours passed and he finally comes back and states they can't find the issue so they will need to add Freon and recharge, he even brings over the mechanic that will be working on it to explain that to me. I ask how much that would be, the tech states that he doesn't know because "parts" would need to check it out and tell him. Then the mechanic says "I just got back from lunch so it will be at least 2 hours". So the tech guy FINALLY mentions they have a shuttle that can drive me somewhere if I wanted to. (Well yea I mean I've been here for 5 hours, thanks for mentioning it now) so the shuttle drops me off at a local bookstore and about 2 hours later I text the tech to ask again how much the cost is for the work they mentioned and I get nothing back. Finally an hour later I call to have the shuttle come back and get me and asked again how much the job is going to be (I obviously need to know the price and agree to it BEFORE you do it) the tech still states he is waiting on "parts" to tell him. BUT they did tell him that it wasn't the Freon but it's the compressor. So I get back to the dealership and wait another 45-60 min and he finally comes to me with an invoice and my keys and says it's gonna be $564 for the Freon/recharge!!!!!! $564!!! But that wasn't the problem, the problem is the compressor and the price to repair the compressor is $2,800. I left upset on the verge of tears at 5:45pm and my car was in the exact same condition. This place is xxxxxxxx. I don't recommend at all. More

greeted immediately upon arrival with fast, curteous, proffered responses. I will definitely return to this dealership for my continuing maintenance needs. I am highly recommending this service departmen proffered responses. I will definitely return to this dealership for my continuing maintenance needs. I am highly recommending this service department More

Terrible Service Service department it terrible, I bought in my 2005 Chrysler PT Cruiser to have the convertible top checkout, because the top wasn't coming down. My s Service department it terrible, I bought in my 2005 Chrysler PT Cruiser to have the convertible top checkout, because the top wasn't coming down. My service advisor Chase, a nice guy, he let me know that it would be a $185 charge to see what causing the problem, then I get a call from Chase saying they need a additional $400 to keep looking into the problem, which I never heard of this before charging someone to extra for looking for a problem. So, I told Chase to discontinue the service and I'll come pickup my car, when I get there the next morning Chase had my diagnose on the convertible top, which two motors stop working not letting the top down, and the cost to repair around $1200 which I'll wait later to repair, I'll take the car back home. When they drove up to the front service driveway, I notice the Left side back window was down, I with to try let it back up, the window wouldn't come up. So, I with back to Chase with this problem, and he with to talk with the tech that work on the car, and he told me that the tech could not get the window back up, so he just left the window down without telling the advisor and just give the back to me that way. Then, the service mgr. came up to me and told me that I have to pay for it to have it repaired, and blame me for having the window down, which wasn't true, all windows were up, and then he told me I had a unreasonable attitude about me trying to see if they could get the window back up, no they wanted to charge me for a problem I didn't bring the car for repair. Be careful at this Dealership, the service department are Con Artist. More

Horrible Service Department!!!! The amount of unprofessional repairs, advice & lack of communication with this department is UNREAL. I have no idea how this place is still in busines The amount of unprofessional repairs, advice & lack of communication with this department is UNREAL. I have no idea how this place is still in business with how they treat customers & your vehicle. We bought a car here a few months ago without ANY issues. The sales staff are awesome! If you ever need repairs, service, or diagnosis, GOOD LUCK. The operating manager takes no accountability for his advisors or "techs". These people are hourly workers who couldn't care less about your vehicle or concerns. You might have better luck going to the Walmart auto shop. I have run into issue after issue with these clowns. Not worth the headache! More

As always, a dealer is only as good as their service....and service is only as good as the service advisor. I pass by another Ram dealer to go to Frisco Ram for Robbie. Robbie is the only person service....and service is only as good as the service advisor. I pass by another Ram dealer to go to Frisco Ram for Robbie. Robbie is the only person I will go to for the past 4 years. He is the best and as a business owner, makes me feel like I am his only customer. More

Quick & friendly service. Found salesman Jaylon online, and he did an awesome job of communicating with us and finding a deal that was spot-on the car of my wife’s dreams. We flew from the Amarillo area ju and he did an awesome job of communicating with us and finding a deal that was spot-on the car of my wife’s dreams. We flew from the Amarillo area just to buy from this car lot; that’s how great they were & how well they treated us! More

Cody took the time to explain what was currently needed and upcoming care for my Jeep, the benefits of choices and great options for prices and payments. Outstanding customer service. This is definitely and upcoming care for my Jeep, the benefits of choices and great options for prices and payments. Outstanding customer service. This is definitely the place to buy and service your vehicle. More

Whenever I come in for service here, I'm always treated as a VIP. It was great seeing and working with Cody. He is phenomenal and goes way beyond the cal of duty in terms of customer service. While you're as a VIP. It was great seeing and working with Cody. He is phenomenal and goes way beyond the cal of duty in terms of customer service. While you're vehicle is being serviced, Cody keeps you abreast of the status and asks if there is anything else that you need during the interim. They're always running some savings deal that he will inform you of as well. Once your service is done, Cody makes sure that his customers get the VIP exit by having your vehicle parked just outside the Service Department. If it's cool outside your AC is cold and if its cold outside your heat is running for you. Please do what y'all have to do to keep Cody there (BIG BONUS) and happy. I also enjoyed meeting and talking with Brad (the head Service "Boss"). He meets, greets and talks with customers who are getting their car serviced. He definitely has a knack for customer service. He is also a keeper. More

Frisco’s new service manager from Atlanta will not honor any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. More

Always had exceptional service from this dealer. I will drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. More