Fritts Ford - Service Center

Not good! I purchased a 2099 Ford Escape. At 7000 miles I had a blown head gasket. I had to have a new short block installed. This took almost 1 month. Then I purchased a 2099 Ford Escape. At 7000 miles I had a blown head gasket. I had to have a new short block installed. This took almost 1 month. Then at 9999 miles Fritts Ford kept e-mailing me to come in for my first Free service. Oil change, tire rotation, etc, however they did not tell me there was a recall on my car. This FREE service took 3 1/2 hours. So, far nothing but trouble. If I can ever get out of this car I will never buy another Ford. More

Great Service I have used this dealership since 2010. As a family we have purchased three vehicles from Fritts. The service has always be top rated and honest. I have used this dealership since 2010. As a family we have purchased three vehicles from Fritts. The service has always be top rated and honest. More

Terri is the best. She keeps you informed and remembers quickly needs that have been postponed. When she she is told a problem she makes sure that you know how much and time it will take to get part and h quickly needs that have been postponed. When she she is told a problem she makes sure that you know how much and time it will take to get part and have it replaced. More

Service for Recall added on oil change Satisfied- the price of the oil change is a little expensive, the time it takes to get my vehicle after I pay for the service could get better. Satisfied- the price of the oil change is a little expensive, the time it takes to get my vehicle after I pay for the service could get better. More

Concideration I brought my Nautilus in as the screen in dash was not working properly. I brought in and my service tech Greg was very nice. He called me at the en I brought my Nautilus in as the screen in dash was not working properly. I brought in and my service tech Greg was very nice. He called me at the end of the day and told me what the problem was and said he had ordered the parts. The parts would take a few days to arrive, in the mean time I could pick up my car and have until parts came in. When the parts came in I took the car back in. Service installed the new unit and so far so good, no issues. More

Change oil need 2 hrs before close, if not is probably that they don't receive it, the works service was 80 dollars, when before I payed 39 maximum. that they don't receive it, the works service was 80 dollars, when before I payed 39 maximum. More

recomended unessasary work Brought in our 2006 Fusion with 78,000 miles on it for brake pads. They found all kinds of things wrong with the car. We bought the car new from Fritt Brought in our 2006 Fusion with 78,000 miles on it for brake pads. They found all kinds of things wrong with the car. We bought the car new from Fritts Ford in '06. The only drivers over the last 13 years have been my wife and I. Car has always been serviced and garage kept. They found things wrong with the control arms, transmission mount, and motor mount etc.. Either their technician is faulty or Ford has built a junky product. Just posting this as a "Buyer Beware" The bill would have been approx. $2700.00 on a car Kelly Blue Book values at approx. $5100.00. Needless to say only the brake pads were done. More

No Customer Loyalty Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been t Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been to quick lane for all my oil changes and so has some of my family members, my complaint is not with sales as George "Grandpa" is great and sold me all 3 vehicles nor is my gripe with quick lane although I'm not a big fan of Ritchie who has the personality of a rock, rather it is the main service. I took my F 150 in last Thursday 12/6/18 because the day before in the rain the "antilock" brakes locked up and almost caused me a serious accident, so I see Don and explain what happened and also told him I need an oil change and that I've been getting error messages about the right front TPS and no hill start assist and that I found a broken fitting on the intake tube for the left side turbo and right away Don T. said well that won't be covered under warranty, I asked why he said because you have aftermarket air cleaner so what was my response, I then asked if they had a loaner car available he said no you have to go to Enterprise across the street, Great! Saturday the 8th rolls around and I'm driving home from work in the rental and I call Don to check on the progress, well the oil change was done but nothing else and he had his boss Kyle look at the broken fitting and Kyle said no warranty for the fitting so it will be $150. well I wasn't pleased with that but said go ahead and fix it whether you guys pay for it or I do it needs to be fixed and I'll take it up with Kyle next week, Monday I'm out of town for work so I call Tuesday and Don says it's not done because he said he's waiting for me to talk to Kyle, I said no I told you last Saturday to fix it regardless and he said oh yeah, and all those error messages we couldn't find them, well that's funny because not only do they pop up on my dash but on my phone because I have the Ford Pass, Wednesday out of town for work again so today 7 days after I first took it in I get up early and drive over and Don says they just finished it, WHAT? Ok where is Kyle I want to speak with him well nobody knows where he is but he is somewhere on the lot, after 40 minutes he showed up I introduce myself and ask him to explain why the fitting is not covered he said because 2 hoses were crossed and zip tied and put pressure on the fitting obviously when the aftermarket air cleaner was installed, I explained to him that I put the air cleaner on myself and never touched those 2 hoses furthermore I don't own zip ties such as those and the only persons under my hood has been Fritts mechanics doing an oil change, he didn't buy it of course so now I'm out $152.57 for tube and fitting and oh yeah $328.93 for a rental car for a week which should not have been a week. I also still had to return the rental so I asked if someone could please drive my truck down the street to Enterprise so I could get to work as I am due at work in 40 mins in L.A. Don says sure no problem give us a couple mins, after waiting at Enterprise for 20 mins and no truck and calling service but with no answer one of the employees at Enterprise took me back to Fritts to get my truck, thanks Fritts just a small favor, it is now 1055 and I'm supposed to be at work in 5 mins even though I got to Fritts at 910, i was an hour late for work. 3 vehicles purchased here and this is how I'm treated? NOT A HAPPY CUSTOMER!! More

No manager call back They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. More

Excellent Service department The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accom The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accomplish. She has always been able to have my car repaired correctly the first time and on time. If it was not for her I would go elsewhere. More