Front Royal Ford - Service Center

Customer service was exceptional. The service Rep, Zach and the service attendant Berkeley were very professional. Zach ensured that service was done promptly and car was returned in timely manner. The p and the service attendant Berkeley were very professional. Zach ensured that service was done promptly and car was returned in timely manner. The price was more than I expected, but service was Top Notch! More

Ms. Fink is simply an outstanding employee and an asset to the dealership where she works. I cannot begin to tell you just how much I appreciate how attentive to detail, cheerful, and communicative she is to the dealership where she works. I cannot begin to tell you just how much I appreciate how attentive to detail, cheerful, and communicative she is. I unfortunately have had numerous problems (none of which were caused by her or the dealership) dealing with getting my vehicle fixed and Ms. Fink couldn't have been more diligent in keeping me informed, being my advocate to the insurance company, and representing the needs of the dealership all at the same time. I will always go back when I need work done and I will always make sure to schedule with Ms. Fink. More

My appointment was for 930AM and the service techs came to look at my car at about 935. Great that I had no waiting time. to look at my car at about 935. Great that I had no waiting time. More

Service takes great care of my cars and truck 4 total.I deal with Aimee she makes sure the tech knows what's going on deal with Aimee she makes sure the tech knows what's going on More

Took the Escape in for repairs and worked with Mike.He keep me informed and let me know what was needed.Repairs were done without problems keep me informed and let me know what was needed.Repairs were done without problems More

I showed up one day around 3:40 pm as I checked and saw the service department closed at 7 pm and was really surprised when I was told that a simple 30-40 minute job couldn’t get done as they were “booked the service department closed at 7 pm and was really surprised when I was told that a simple 30-40 minute job couldn’t get done as they were “booked up” eventually I got the oil change but at running risk of problems arising in the car. I think I’m going to just bite the bullet and do it myself from here on out. More

This dealership got my vehicle right in for its first service and a state inspection. The service dept was very thorough with my vehicle. I was in and out in no time and vehicle was cleaned up. service and a state inspection. The service dept was very thorough with my vehicle. I was in and out in no time and vehicle was cleaned up. More

Very responsive to the needs of my vehicle. Will return for services on my other vehicles. Mike is very friendly and helpful. Keep up the good work. for services on my other vehicles. Mike is very friendly and helpful. Keep up the good work. More

Friendly, good customer Service, Front Royal Ford was very accommodating to the distance that I had to drive and the tight timeline that was needed for me to be able to purchase the truck very accommodating to the distance that I had to drive and the tight timeline that was needed for me to be able to purchase the truck More