Frontier Ford

Michael Marshall was able to fit me into the schedule and I was in and out in promised timeline. I was in and out in promised timeline. More

People in dealer were very helpful to get my dream car. Also helped me a lot get familiar with all the features of Mach-e. Thanks for taking the extra mile Ryan Also helped me a lot get familiar with all the features of Mach-e. Thanks for taking the extra mile Ryan More

I brought my car in after the wrench service icon appeared on the dashboard. Michael was extremely helpful throughout the process. Although it took some time to identify the issue, the team performed appeared on the dashboard. Michael was extremely helpful throughout the process. Although it took some time to identify the issue, the team performed a thorough inspection of the entire vehicle and ensured there were no other concerns. Since the inspection was expected to take a while, Michael arranged a Lyft ride to take me home, which was greatly appreciated. The issue turned out to be a low-voltage battery, and it was replaced quickly. I was able to pick up my car the very same day. Overall, the service experience was excellent, and I appreciate Michael’s communication, and customer care. Highly recommended. More

Valet service is a great way to save time by not having to fight early morning traffic, Thank you for informing me about the service. I got my vehicle serviced without any problems. to fight early morning traffic, Thank you for informing me about the service. I got my vehicle serviced without any problems. More

Lao Caudillo is always wonderful! He is the reason I take my car to Ford to have my vehicle serviced. He is always friendly and personable. He is the reason I take my car to Ford to have my vehicle serviced. He is always friendly and personable. More

The service was due to a defect, already acknowledged by Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ende Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ended up holding my car for three whole days, thanks to which I had to rent a car a d spent 400 dollars I should never have to. More

Ryan Victor was super awesome to work with. I bought my car from Montana before moving to Santa Cruz. When the car had a minor issue, Ryan took it back immediately, found me a loaner, and got t I bought my car from Montana before moving to Santa Cruz. When the car had a minor issue, Ryan took it back immediately, found me a loaner, and got the problem fixed as soon as possible. The car has been running awesome since then and was a great deal! UPDATE: I purchased a car on June 6th. Which then had major mechanical problems within a half hour. Ryan Victor was super awesome in helping me out to get a loaner and get that fixed and back in my possession on the 8th. However, the car did the same thing on June 15th, at which point Ryan began working on a fix for me and trying to get me into a vehicle where I would basic not lose the $2500 I already had down. I believe it ended up being a trade in situation. But I don't really know because sometime Tuesday or Wednesday, Ryan was taken off of my issue, and now I haven't heard anything in two days, despite trying to reach out to Eric several times. Needless to say, I am very disappointed. At this point, I just want the service record on what was "fixed" so that I can take the car to a competent mechanic. Sadly for Ryan, because he's an awesome salesman and was really taking care of me, we will not be doing any business with Frontier in the future. More

Amazing service, support and customer care. Jonathan as always, is patient, understanding and willing to go above and beyond for us. He feels us welcome and his interactions are friendly and pe Jonathan as always, is patient, understanding and willing to go above and beyond for us. He feels us welcome and his interactions are friendly and personal. You can tell he loves his role of interacting with customers, listening to their needs and helping them get the necessary service and support for their vehicles. 13+ years and counting for my visits to Frontier Ford. More

Great service Was done while I waited for works package i under hour and a half i under hour and a half More

I received a text that my car was ready. yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and drove it straight back. Hopefully this time to work is done and inspected before it is released to me. More