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Frontier Ford
Santa Clara, CA
146 Reviews
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Showing 146 reviews
Helpful May 27, 2022
They have very bad communication after you buy they forget what they say they are going to do I have called so many times and all they say is we will get back and never call back until I call them and forget what they say they are going to do I have called so many times and all they say is we will get back and never call back until I call them and they say the same thing. I'm paying so much for their bad service I will never buy anything here or recommended it to anyone. More
by Linda
Employees Worked With
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May 26, 2022
Great experience at Frontier Ford. Very happy with the vehicle. The sales person was pleasant to work with and the entire purchasing process was efficient with none of the typical pres Very happy with the vehicle. The sales person was pleasant to work with and the entire purchasing process was efficient with none of the typical pressure. More
by Marty
Employees Worked With
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May 17, 2022
Worked with me to find the best fit and did an outstanding job getting me the very best price possible. No hassle buying the car and they even delivered it to me when I could not get back out to outstanding job getting me the very best price possible. No hassle buying the car and they even delivered it to me when I could not get back out to the dealership to pick it up. More
by angelateri
Employees Worked With
Manager Luke Council and Salesperson Leonel, . .
May 17, 2022
If I could give a 0 I would. This company never told me about the new point system on repairs and maintenance. I had to find it online myself. I had over $500 in rewards waitin This company never told me about the new point system on repairs and maintenance. I had to find it online myself. I had over $500 in rewards waiting to be used. NEXT. They offered a $6500 estimate for repairs. I checked with another dealership who will do the same repair for a little less than $1500. When I told them this, I was accused of not understanding the repair and must be mistaken. When I said this is from someone, a relation, with 35 years experience, it was said that was too good to be true - the tone was condescending and rude. When I said I wouldn't be coming back and asked for my total. It was $250 more. they said this was the fee to look at the problem - but it isn't on the online statement. Just this guy behind the counter. I then just asked for the total with my discounts so I could be prepared. I had to ask 4 times and the guy kept talking over me. I raised my voice and he still refused and said it was stated while I was "being emotional" and screaming at him. Stay away from a shop that disrespects women and then blames their frustrations on being a woman. More
by kristi.d.rabe
Employees Worked With
Michael Marshall, . .
May 16, 2022
I strongly advise not placing a personal order with this scam of a dealership. I waited a year on my maverick only for them to place a market adjustment on the truck of $10000. I attempted to take a picture scam of a dealership. I waited a year on my maverick only for them to place a market adjustment on the truck of $10000. I attempted to take a picture of the contract but the sales Manger quickly ran away with it. They don't want it to be known that they steal personal orders for a quick buck instead of building a loyal customer base. As a side note I worked with Bobby and Keith Cunha last year and he promised no Mark up on personal vehicles. New management had come in and not a single call was ever made to me about this change or to give an update on the truck. I'd strongly advise going some where else this new management doesn't care about the consumer only their pay check and how much they can get away with it. It's a complete scam of a dealership. Don't let them take you for more. Market adjustment is not a thing and there is another dealership near by that advertise no markups and all the discounts they can offer. Look for them instead. Ford Sticker MSRP 31,700. Frontier Ford's asking price: 45000 More
by Daron C
Employees Worked With
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May 12, 2022
Drove 6 hours was told the car was great. Got there and the power wire for sound system was connected to battery and so was another wire and they were just shipped on the end with no electric Got there and the power wire for sound system was connected to battery and so was another wire and they were just shipped on the end with no electrical tape! Fire hazard! Still drive the car and it drove good. Here’s the other bad part. The seat was rocking back and forth a couple inches, not normal. Drove other similar cars that didn’t do that. Still purchased the car since the manager said he’d get it fixed and deliver the car to me. Waited a couple days for me to have to call them, I was never updated. Was told by manager that the seat was normal that it rocked but he would offer a 400$ discount. Seats cost more than that. I told him I needed more and then he said I was just trying to get more money off. When I clearly paid top dollar and even a couple hundred more than the car was worth. Finally said I didn’t want the car since they couldn’t fulfill they’re end of the deal. Manager wanted me to make the 6 hour drive back up there to sign papers that I didn’t want the car. Pointless for me since I had signed I only wanted the car if the seat was fixed and that’s what we had agreed to. Called a couple days and always got the same response to make the drive. Finally I was going to get a lawyer since none of this was my fault and he finally said I didn’t have to go that he would unwind the deal since I never took possession of the car. I gave many chances. First of all the car shouldn’t have even been on the lot with a fire hazard that the technician just was lazy and didn’t do the job correctly and with a seat that’s a hazard to be driven rocking back and forth. Will not recommend them. Unless you know what to look for they Mickey Mouse they’re cars and throw them on the lot hoping for someone dumb to purchase! More
by Enriqueelias130
Employees Worked With
Ali, Bobby, finance
April 07, 2022
They wanted to charge me $15,000 above MSRP! I know manufacturers aren’t akin to having dealers price gouge customers. I won’t go to the dealership again knowing how they operate now. I know manufacturers aren’t akin to having dealers price gouge customers. I won’t go to the dealership again knowing how they operate now. More
by mrkwllwrk
Employees Worked With
Na, . .
March 27, 2022
The were very good. They showed us what we wanted to look at. We test drove what we wanted to. No hassle buying the car we’ve had no problems They showed us what we wanted to look at. We test drove what we wanted to. No hassle buying the car we’ve had no problems More
by geflagg
Employees Worked With
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March 19, 2022
Everything went well with the sales part , however when we went to go pick up our car 4 days later because it needed to get"detailed" the car still smells like dog and the cleaning job was poorly done. Als we went to go pick up our car 4 days later because it needed to get"detailed" the car still smells like dog and the cleaning job was poorly done. Also the body damage on the side that would ve fixes and made look like new was not done. Anyways I will gave the car detailed myself and buy fragrant bombs to get the smell out. More
by Mylastlastemail
Employees Worked With
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