Frontier Toyota

I visited the dealership couple of times and the associate was friendly but things didn't go well after that. I had a quote from another dealer and asked the associate over the phone if he would associate was friendly but things didn't go well after that. I had a quote from another dealer and asked the associate over the phone if he would beat the quote and he said yes. So I went down to the dealership to complete the transaction. The associate took the quote details, and did the paperwork and then came back and said that they can only match the other dealer's offer which was totally different from what he said over the phone. As we were leaving the dealership the associate said very rudely & arrogantly that we can drive to the other dealer and that they would not honor the quote. We drove to dealership which was 35 miles away, and the staff their were courteous, friendly, and provided top notch customer service. Even though Frontier Toyota are just few miles from my place would not recommend to others living in the community. More

Our 2005 Corolla was recalled by Toyota for ECM Module replacement. We brought the vehicle to Frontier Toyota in Valencia, California, for the mentioned recall. After the replacement of the ECM module; replacement. We brought the vehicle to Frontier Toyota in Valencia, California, for the mentioned recall. After the replacement of the ECM module; they asked us to replace the water pump and fan belt as well. We did not allow them to proceed; we immediately sought second opinion from two independent professional automotive service center, and there is no problem with the water pump and the fan belt!!! Also, the car was having power steering fluid leaks since day one, and Frontier Toyota did not or could not repair it correct for at least 3 separate times! More

I went in today at the Toyota dealer in Valencia looking for a used vehicle, thinking I could get a good deal but I was wrong. The staff was rude and really wasn't concerned with the overall quality of serv for a used vehicle, thinking I could get a good deal but I was wrong. The staff was rude and really wasn't concerned with the overall quality of service. I was expecting them to sit and work with me but they kept bringing up other things. For example they didn't even know if the car I was interested in was on the recall list. At first the salesman was nice getting us in there to talk about the car however once the main manager came out to negotiate the price he was rude. I'm not sure if he thought that approach would make us go into a deal blind but he was wrong; I RAN! Now I'm just looking at Honda because I don't have to deal with those people plus I don't have to worry about the safely of my vehicle. I hate to say this but in my option they need to fire the entire SALES management staff at Valencia Toyota because of them there company lost money. Other then that it's in a nice location and very clean. More