Frontier Toyota - Service Center

Great experience at Frontier Toyota Service Dept. today 3/30 Lily Gamboa was a great help, and very friendly. Lily answered my questions, was knowledgable and able to make recommendations. She was quick and effi Lily Gamboa was a great help, and very friendly. Lily answered my questions, was knowledgable and able to make recommendations. She was quick and efficient and very polite. More

A HUUUUUGE THANK YOU to Carlos Lopez If you need to go to any Toyota Dealership, do yourself a favor and go to the one in Valencia and see Carlos Lopez...it will be worth the drive. Mr. If you need to go to any Toyota Dealership, do yourself a favor and go to the one in Valencia and see Carlos Lopez...it will be worth the drive. Mr. Lopez has always provided us with excellent service and has gone over and beyond to meet my vehicle service needs. Even the silly ones, like when I thought my battery was being over charged lol. Thank You so much for taking me seriously and being so professional. More

Scratched the fender and the quarter panel on my car On 1/3/19 my wife took the car to Frontier Toyota for the first scheduled service and during the service, the dealer scratched both sides of the car ( On 1/3/19 my wife took the car to Frontier Toyota for the first scheduled service and during the service, the dealer scratched both sides of the car (right fender and left quarter panel). The reason I know this was done at the dealer is because after the service we only stopped at a client’s house and drove the car home. This is not a daily driver, this car is a 2018 4Runner with only 700 miles with special paint Pearl Blizzard paint, which we paid $500 extra and is now ruined. My rating is zero stars, but there is no such option. Go somewhere else for service! More

No post I changed my mind to post it for now. I changed my mind to post it for now. I will update later. I will update later. Thank you so much I changed my mind to post it for now. I changed my mind to post it for now. I will update later. I will update later. Thank you so much More

Work needed and not done. I took my car in for servicing on 11/10/17. All was marked and checked okay, nothing needed attention (supposedly). The next day I went to get in I took my car in for servicing on 11/10/17. All was marked and checked okay, nothing needed attention (supposedly). The next day I went to get in my car and the battery was totally dead. I called Toyota care and when they came out and lifted the lid, the battery was corroded and leaking acid. So apparently your service people are not checking and saying that things are okay.??? I was very annoyed and upset. This is not acceptable. service and needs to be addressed. More

stay away from service dept Long story short, Went in to have a new key programmed and they tried to sell me a $3000 computer for the Avalon because the key could not be programm Long story short, Went in to have a new key programmed and they tried to sell me a $3000 computer for the Avalon because the key could not be programmed . Called a locksmith and he had it programmed in 20 minutes. Someone is working a scam there. BEWARE !!!! Still waiting for a call from someone?! More

Terrible service dept. If I could give there service department negative 10 stars I would. I bought a brand new 2015 Camry. Started noticing the engine was knocking (pinging If I could give there service department negative 10 stars I would. I bought a brand new 2015 Camry. Started noticing the engine was knocking (pinging). Brought the vehicle in for an inspection to Frontier service, was told the car was fine? Complained to Richard Newman the service director about the issue. He said to switch gas to a higher octane, which led to no result. He then stated that an engineer would inspect the vehicle on my next appointment which never happened. When I asked to see the inspection report, Richard could not provide a clear cut answer and denied access to the report. He then stated that a "second" engineer appointment would be scheduled as a courtesy. Again, I requested the inspection report for the first inspection and the second inspection and was denied. Now they say the engine has no problem but can't explain why it's knocking everyday repeatedly?? Bottom line, these people will lie to you until your blue in the face. They're happy to take your money all day, but when you need help and honest service, they will lie and tell you whatever they want, and kick you out the door as quickly as possible. I have lost all faith in Frontier Toyota, and the Toyota brand as a direct result of how the upper management treats the consumer at this establishment. Run from this place if your smart. More

Horrible customer service from the Service Department I took my mini can in this morning for an oil change.. my service rep was Valerie.. what a RUDE RUDE woman. When I arrived at the service drive thru I took my mini can in this morning for an oil change.. my service rep was Valerie.. what a RUDE RUDE woman. When I arrived at the service drive thru area.. I was greeted by a man who took my info and directed me to Valerie's office. She was not there so I waited in the doorway.. when she arrived she squeezed by me in the doorway, didn't greet me at all.. sat down at her desk.. and promptly told me to "have a seat".. I was a bit taken a back by her quick statement .. but had " a seat" anyway.. she began typing on her compluter.. never introduced herself.. after a min she said.. sign her.. I asked.. what am I signing?.. her reply.. that you are allowing us to do an oil change.. ok.. I said. still not hello.. how are you?.. nothing.. she then printed out a paper.. stapled it.. stood up.. opened the door and said "sit out here.. I will let you know when it's done"... really? this is the customer service I got.. horrible experience..definately won't go back.. and definately wont reconnend. More