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Fullerton Ford
Somerville, NJ
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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549 Reviews of Fullerton Ford
September 22, 2017
Certified Car, more like Certified Fraud I purchased a 2013 Ford Mustang from this dealership, and from day one it has had problems. It was apparently a certified car which means that it appa I purchased a 2013 Ford Mustang from this dealership, and from day one it has had problems. It was apparently a certified car which means that it apparently goes through an inspection process. I guess not in this case since it has had major issues since day 1. In fact through my local and reputable Ford Dealer I came to find out that this car was serviced under warranty 4 times for the same issue. In fact a Ford Engineer was flown out from the factory and the issue still was not resolved, resulting in the previous owner trading it in. Then Fullerton Ford who performed all this warranty turned around and slapped a certification on the car and pawned it off on me. None of this checkered history was disclosed to me at all. I would not have purchased this vehicle if I had known about any of these issues. Something is seriously wrong with this car. The drive train vibrates itself apart in the span of a few hundred miles. My local ford dealer is willing to continually make repairs under warranty but let me know that since the ford engineer was unable to resolve the issue, they more than likely will not be able too either. I contacted the dealership and spoke with Sales Manager Nick. He refuses to take ownership or help in any way with this problem. I do not think it is right that I should continually make payments on a car that is in the shop more often than I get to drive it. Not to mention the depreciated value from the extensive repair history. I would warn anyone against purchasing a vehicle from this dealership especially a "certified" or used one. They do not stand behind their cars and you will be left holding the back. I am currently working with Ford Corporate and can only hope some action will be taken against this dealership as a result of what I consider to be a fraudulent sale. More
by Matt Frangipane
Employees Worked With
Nick Lutz, Jordan Freindlich
September 19, 2017
Ask for Jordan Jordan was what I concider an ideal salesman. Very low key but knowledgeable and able to answer all my questions. It took several weeks to make my dec Jordan was what I concider an ideal salesman. Very low key but knowledgeable and able to answer all my questions. It took several weeks to make my decision and I never felt pressured. More
by Aburla
Employees Worked With
Jordan Freindlich
September 07, 2017
simple Made me feel comfortable and didn't force my decision with the purchase of a new vehicle. Would recommend him to anybody who want to purchase a new Made me feel comfortable and didn't force my decision with the purchase of a new vehicle. Would recommend him to anybody who want to purchase a new vehicle. More
by wayne varga
Employees Worked With
Jordan Freindlich
September 02, 2017
Great Customer Service Jordan was very helpful, friendly, and approachable during the whole process. Jordan was also honest and upfront with everything. He helped make the Jordan was very helpful, friendly, and approachable during the whole process. Jordan was also honest and upfront with everything. He helped make the process easy and pleasant! More
by Ford2017
Employees Worked With
Jordan Freindlich
August 15, 2017
Makes the process easy Second time at the dealership to buy a used car. Jordan was friendly, made the process easy, and made sure I was able to get what I wanted and walked Second time at the dealership to buy a used car. Jordan was friendly, made the process easy, and made sure I was able to get what I wanted and walked me through everything. He gave me all necessary facts for me to make my decisions, no pressure. More
by Karenjc
Employees Worked With
Jordan Freindlich
August 02, 2017
Awesome service I had a very pleasant experience purchashing a vehicle from Fullerton. Excellent salesman and service. I was very pleased and will recommend it to e I had a very pleasant experience purchashing a vehicle from Fullerton. Excellent salesman and service. I was very pleased and will recommend it to everyone. More
by W. Gallagher
Employees Worked With
Jordan Freindlich
July 14, 2017
Customer service as it should be Mark was a pleasure to deal with during the entire process. As in the past he was low keyed, informative and went out of his way to make sure we got a Mark was a pleasure to deal with during the entire process. As in the past he was low keyed, informative and went out of his way to make sure we got all the incentives available at the time. It wasn't our first time at Fullerton Ford and it will not be our last. More
by Wolfie
Employees Worked With
Mark Whalen
July 12, 2017
Good customer service After purchasing a used vehicle, it broke down after five days. Fullerton went above and beyond to help me get it going again. Thanks Joe! After purchasing a used vehicle, it broke down after five days. Fullerton went above and beyond to help me get it going again. Thanks Joe! More
by LourdZep
Employees Worked With
Joe Orlando
July 12, 2017
Jordan rocks!!! Our salesman jordan approached us apon arrival, he didnt push or hawk over us as some salesmen do. He simply told us let me know if u need anything. H Our salesman jordan approached us apon arrival, he didnt push or hawk over us as some salesmen do. He simply told us let me know if u need anything. He was very educating about the model I selected and has an amazing personality and awesome sense of humor that put me at ease. After the purchase he was nice enough to give me his utmost attention and answered all my calls. I had a few issues after purchasing my pre owned vehicle that jordan assured me would be no problem to fix and they were! 100% look for jordan when u arrive to purchase ur vehicle! More
by Barbara Ebel
Employees Worked With
Jordan Freindlich
June 16, 2017
Great Experience Our experience at Fullerton Ford far surpassed our experience either buying or maintaining any other car. Sales staff is knowledgeable, respectful, an Our experience at Fullerton Ford far surpassed our experience either buying or maintaining any other car. Sales staff is knowledgeable, respectful, and not pushy. Sales staff is very helpful and will bend over backwards to meet your needs. Specifically James Sheeley in sales was extremely helpful in purchasing our "new" Fusion - we couldn't ask for a better buying experience! Will definitely be back! More
by Dave R
Employees Worked With
James Sheeley
