Future Ford of Roseville

Mistakes happen. Received a letter a week after I bought my Lincoln MKZ. The letter said to bring the car back. Apparently financing fell through. Caused a lot of anxi Received a letter a week after I bought my Lincoln MKZ. The letter said to bring the car back. Apparently financing fell through. Caused a lot of anxiety but Winston Hart - Finance Manager fixed the issue and apologized for the letter being sent out without his knowledge. I was happy to hear that everything was OK but I blame the dealer owners who have set up this system in which these kind of mistakes can happen. It seems that if the person who filled out the letter simply picked up the phone and verified this issue these kinds of mistakes would not happen. It is ironic that auto dealers spend so much effort to underscore what great service they offer and then they do dumb things like telling a customer to "bring the car back - whoops, never mind, your fine, sorry" Really? Winston and Jason Marco are good at their jobs - highly recommend these guys. More

Got my New Ford! The whole sales team from Ziad to Gary to Finance helped me a great deal with getting my new Ford and enhanced my experience buying a new car. My new The whole sales team from Ziad to Gary to Finance helped me a great deal with getting my new Ford and enhanced my experience buying a new car. My new Ford has a great safety and comfort features that were all well explained by Gary in detail. Love the Sony Radio, Seat Warmers are my other favorite feature in the Ford Edge. Thanks Again! More

Lease Return, New Vehicle Purchase My dealer experience began with Travis Traylor, the Lincoln sales director, which orchestrated, and simplified the whole process. Painless! Travis put My dealer experience began with Travis Traylor, the Lincoln sales director, which orchestrated, and simplified the whole process. Painless! Travis put me with the Perfect choice to help me select a new vehicle: Bruce Niederberger, Turned out to be a demo 2017 Continential with less than 5K miles on it. After asking allot of questions, and getting them all answered to my satisfaction, Bruce turned me over to the Financial Service Advisor, Meysam Salehi. This is usually the part I dread, where you are pressured to purchase extended warranties, additional services, and other things I don’t want. I was pleasantly surprised to see no pressure, just information. He made the process simple. With what the Dealirship offered, I decided to purchase the car instead. Bruce had the vehicle detailed, gassed, and ready to show me all of its features and help me make initial selections of its features. Stellar dealer, and personal experience! More

Lincoln Legacy Great care taken to insure complete satisfaction, 1 hour turn around on Services. Called day ahead and still got in. Thanks Team Future Lincoln Rosevi Great care taken to insure complete satisfaction, 1 hour turn around on Services. Called day ahead and still got in. Thanks Team Future Lincoln Roseville. More

Flat out lied to I recently visited Future Ford in the Roseville Automall looking for a 2018 Ford Explorer. I was planning on trading in my current vehicle. I have bou I recently visited Future Ford in the Roseville Automall looking for a 2018 Ford Explorer. I was planning on trading in my current vehicle. I have bought and sold many cars in the past and have never been lied to as much as I was at this dealership. I was pressured with the usual sales tactic of " "This deal is only good today. You MUST buy today because we won't be able to make this kind of deal tomorrow". Ya, right. I was kept waiting for hours while they did, not sure, maybe they were watching TV. I know the waiting game is to wear the customer down which makes them weak, leading to bad decisions and getting ripped off. I realized what they were doing, salesman was no where to be found, so I left.. I got about 6 minutes away and received a phone call from the salesman. He assured me they were ready for me to go into finance so to come back. When I said I wasn't coming back, the salesman got really animated and told me , and I quote, " Oh my gosh, I just found out that we just paid off your car !! You HAVE to come back because technically we own your car now! You have to come back, that's our car now. " Wait, What? You paid off my car? How exactly did that happen when this is at 8pm and I signed NOTHING except a credit application. Hmm, I guess because I am a 50 year old female I am also incredibly stupid. When I asked how exactly did that happen, he then told me that the First thing they have to do is pay off the trade-in before they can finish the deal. Another lie. As I informed him that I wasn't an idiot, he then became a jerk and hung up. Classic. Please beware of this shady dealership. More

Outstanding Service Over this past weekend, we bought a 2017 Ford Explorer from Future Ford. This experience was by far the best experience that I have had in purchasing Over this past weekend, we bought a 2017 Ford Explorer from Future Ford. This experience was by far the best experience that I have had in purchasing a vehicle at any dealership. My husband can be challenging to work with, but our sales person (Jordon) listened to what our exact needs were and was able to get us the perfect vehicle for our family. We researched several SUV's and visited several dealerships, and Future Ford was the best by far. They were friendly, knowledgeable and did not put unneeded pressure on us to make a decision. The staff was very kind and patient with our 2 1/2 year old who was up past her bedtime, and made the experience enjoyable. I would highly recommend Future Ford of Roseville and we plan on buying all our vehicles for our personal business from there as well. More

Bad bad service! Took our 2014 Ford Explorer in for a service bulletin item Ford sent us. The item was fixed but our check engine light was on, Ford charged $175 to pl Took our 2014 Ford Explorer in for a service bulletin item Ford sent us. The item was fixed but our check engine light was on, Ford charged $175 to plug in their code reader, they found purge valve was stuck & quoted $460 to fix this $50 part which takes 10 minutes to install. 50,000 miles on our Ford, one might expect a purge valve under warranty?!?! In addition to the initial $628 quote, they warned our battery terminal was corroded & encouraged it be cleaned. This is interesting because our battery is new & spotless. Obviously the service people cannot be trusted. After complaining of the cost/over charging the price was reduced to $325. We will not take our vehicle back to Future Ford Roseville. We are now in the market for a Toyota! More

Amazing experience with AJ and DJ at Roseville Future Ford! I have never been a big fan of car dealerships or the car shopping experience but we are expecting our first child in January and it was time to upgra I have never been a big fan of car dealerships or the car shopping experience but we are expecting our first child in January and it was time to upgrade from my 2006 Fusion to a small SUV (my "mom car"). I went in to Future Ford hoping to gather some info on my options and thought I was likely in for a long and stressful evening. To my surprise, the whole process went smoothly, quickly and I ended up walking out with a brand new Lincoln MKX for a great price! DJ, my salesman, was amazing - He was not pushy and was able to be extremely informative without overwhelming me with unnecessary information. He was genuinely interested in helping me find the car that was right for me, I didn't feel like he was trying to push me towards any particular car (I also looked at the Edge and Explorer) and I felt like I could take my time. When I fell in love with the Lincoln, he walked around the lot to see if there were any other cars I may want to test drive or any other colors I may want to consider before making my final decision (instead of pushing me into the office to sign the contract). DJ really went above and beyond! I met with AJ (Finance) next and had an equally awesome experience! AJ was able to answer all of our questions and explained things clearly and concisely, he really knew his stuff. I did not feel pressured by AJ to sign up for additional items I didn't feel like I needed which I very much appreciated. AJ really listened when we told him what we needed and he offered appropriate solutions to fit those needs, including getting our payment right where we wanted it! Overall, my experience at Future Ford was incredible because DJ and AJ were able to make the experience stress-free and easy. I LOVE my new Lincoln!!! More

Saleman was fantastic Our sales man listened to our needs and meant them.. However the finance man was very push and was insulting to us that we didn't agree to buy the wa Our sales man listened to our needs and meant them.. However the finance man was very push and was insulting to us that we didn't agree to buy the warranty and maintance contract. How we might as well kick him in the head that he was giving us employee discounts.. I thought that was a very uncomfortable situation and almost caused me to leave without the purchase. But our sales man took good care of us and would have been unfair to him...I know the finance people push hard but its not necessary makes the process a poor experience. Have spoke to man people about this and we all say the same thing. Dealerships need to be more for the customer and not put you through all the hassle they do,,,Always a hard sale and when you leave you feel that you have been taken advantage of because of the Finance process... More

Painless purchase of new lincoln All went well and Steve Freitas, my sales person, as well as Mike Joudeh, our finance manager made everything easy. I would recommend them to my frien All went well and Steve Freitas, my sales person, as well as Mike Joudeh, our finance manager made everything easy. I would recommend them to my friends More