Future Kia of Clovis

I bought my KIA 3 years ago. I called on December 12 because I had three warning lights and wanted to take it in. They told me the soonest they could see me for a diagnostic was I called on December 12 because I had three warning lights and wanted to take it in. They told me the soonest they could see me for a diagnostic was March 11. Or I could drop of the car and it would still take weeks to see it. I will not be buying a car from them with service like this. More

I had my 2022 Telluride’s 16,000 mile check up. The price they gave me was $700.00!!!! Thinking that was REALLY expensive, I questioned why it was so expensive. I was told everything included was The price they gave me was $700.00!!!! Thinking that was REALLY expensive, I questioned why it was so expensive. I was told everything included was required. Turns out that may not have been truthful. They had me pay for an air/fuel induction cleaning. When I questioned the need for this I was told if I did the basic package, my vehicle may have engine problems at 90,000 miles. I blindly trusted the service person and authorized the service. I did additional research when I got home and discovered this service may be required at about 60k miles IF your vehicle is sluggish. That unnecessary service cost me almost $450.00. I spoke to Robert three times. More

(UPDATED)Took my car in for recall work. They added an oil change without asking. When I picked up the car I disputed the oil change and the made it complimentary. Four hours later they c They added an oil change without asking. When I picked up the car I disputed the oil change and the made it complimentary. Four hours later they called and told me to pay $50 for the oil change or I would not be allowed back! I returned and spoke with the service manager Harry and told him how disrespectful the call was. He would not take responsibility and shifted blame to his associate for conveying the message incorrectly. I gave him $100 for the oil change and told him that was the last business they were getting from me and my three Kia vehicles. If you have to do business with them then assume they will sneak things in and expect you to pay for their mistakes while not taking any responsibility themselves! Several days after posting my review I received a call from a manager at Future Ford/Kia's Service Dept asking for my version of events. About a week later I received a check for the money I paid for the oil change. More

Dealer sold me a Ford maintenance plan for my Kia Niro. The Ford plan doesn’t cover all the maintenance my Kia requires. I love my Niro, but you do need to ask a lot of questions!! The Ford plan doesn’t cover all the maintenance my Kia requires. I love my Niro, but you do need to ask a lot of questions!! More

Thank you Steven and all sales managers for the best service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding! service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding! More

This place was awesome the salesman Robert was a joy to work with. He took the time that was needed to make the process both educational and fun as he worked hard to make sure my needs were met. The pl work with. He took the time that was needed to make the process both educational and fun as he worked hard to make sure my needs were met. The place was very clean and was also covid 19 aware. They were constantly doing some from of sanitizing from pens to doors and of course the restrooms, The management team of Mike and Gary were really great as well. The entire staff did their best to make sure that I was taken care of. The whole team made this transaction a lot of fun. More

We will not being going to Future Kia of Clovis We bought a vehicle from Future Kia of Clovis almost 2 months ago and I was honestly relieved at how easy the process was, how informative they were a We bought a vehicle from Future Kia of Clovis almost 2 months ago and I was honestly relieved at how easy the process was, how informative they were about everything regarding the vehicle and it’s features and we were able to drive off the lot happy. Well 2 months later we are still dealing with all of the negative things that have happened in such a short time. First, our trade in not being paid off (it’s now 2 months late and has negatively impacted our credit) our contract with Kia had to be REDONE THREE TIMES. Apparently the process has been so screwed we have 1 payment past due for October 26th. They’re going off a contract that states our payment is due Oct 26th (which should have been VOIDED because our new contract states our payment is due in November) so we don’t know which contract is the one we’re going off of. This is not okay, they should have been more upfront about the process and letting us know that their obligation to pay the trade in was extended 21 days every single time the contract was renewed. Now we’re dealing with a trade in that still isn’t paid, a $579 insurance fee that was added to the trade in (because we canceled the insurance on a vehicle we no longer owned) late fees on that vehicle, credit score major negative impact due to being past due and They can’t get their contracts straight. We will not being going to Future Kia of Clovis OR Kia in general and you bet your xxx we will NOT be recommending them to anyone we know! Kia corporate has the worst customer service I have ever experienced. More

Took car in for recall work. Terrible! They broke my dash board panel & damaged the dash replacing an a/c vent knob and refuse to take responsibility. They took a bogus pic of bre Terrible! They broke my dash board panel & damaged the dash replacing an a/c vent knob and refuse to take responsibility. They took a bogus pic of break and tried to claim it was already damaged?! I have pics of my car b4 & after. Going to take them to small claims court as they refuse to acknowledge their mistake and wont fix damage they did. Also panel is not installed properly...its in crooked and theres black foam sticking out under it. Just awful! More

do not warrant issues/ rude head light issues this is a ongoing issue,im assuming this is why previous owner dumped the car. i have melted wires and my headlight keeps going o head light issues this is a ongoing issue,im assuming this is why previous owner dumped the car. i have melted wires and my headlight keeps going out , they are saying because original bulb was not put in they will not warrant( well they probably kept burning out , this car only had 24000 miles , kia has issues , this job is costing me over $700.00 --- i am doing all i can to find original owner , and i do know it was purchased at clovis kia ----- kia soul has a lot of issues with this -- i do love the soul , but kia your not nice people==== if anyone has issues please note ---im not done yet --- when i was in there i heard one of the employees say this has to stop==== i did speak with a even on the phone , he was very kind ( lithia where i bought the car was very empathetic and is willing to help with any on going issue -- --- More

Great service and pleasant staff! They always give me great service and are very friendly. They even checked out a couple of issues I thought I was having with my Kia Optima. I still They always give me great service and are very friendly. They even checked out a couple of issues I thought I was having with my Kia Optima. I still love my car and it’s 3 years old now! They even give you a complimentary car wash with the oil change service! And I love the fresh doughnuts they have in the comfortable waiting room with big TV! More