Future Nissan of Roseville - Service Center

I appreciate these guys!! I have been to this location a number of times over the years to use the Service department for my Armada. I am amazed at how quick and attentive they I have been to this location a number of times over the years to use the Service department for my Armada. I am amazed at how quick and attentive they are - Jeff Cullivan was at my door already knowing why I came in for service and took great care of me...THEN, I asked his opinion on the Nissan vehicles compared to the Acura and Honda products- he gave me such helpful info and then when I mentioned I have been shopping for cars and plan to buy within the next few months, he offered to set me up with Will in sales to answer more questions. Will LaGuerre was awesome- and made my day- so much so I decided to go ahead and buy a Murano after making comparisons and test drives. He was totally straightforward in answering my questions and I was pretty strict about my budget and he and Kevin the Sales manager made it work. I never felt I had to haggle I just told them my limits and they took care of me. This is a great dealership- they run it WELL with a complete focus on customer service. I am now owning my Third Nissan product - namely because I like this dealership! More

Exceptional Service Department Need to service your vehicle? Then this is the place. Many service departments have qualified technicians. Not as many places do the customer servi Need to service your vehicle? Then this is the place. Many service departments have qualified technicians. Not as many places do the customer service part of it as well as Future Nissan Roseville. No one I've met in the car service industry does Customer Service as well as Chris Schrezenmeier. He always has a positive, can-do attitude. He takes the time to take good care of me no matter how busy he is. He knows his stuff and makes sure that my vehicle is done quickly and correctly. He goes above and beyond to make sure I am satisfied! More

Our car was quite a puzzle to the service department. We kept hearing a sound when we backed up and then drove forward slowly. We took it in a couple of times and of course the car would not make the no We kept hearing a sound when we backed up and then drove forward slowly. We took it in a couple of times and of course the car would not make the noise. Mike Webster in the service department then said can you leave it with us for a few days and of course we agreed. They went as far as to have one man drive the car while a mechanic ran along side the car with the hood up (that is above and beyond as far as I'm concerned). That is when he finally heard the noise and decided it was the CV boot shaft, but the mechanic wasn't quite satisfied with that answer so they did the same thing again, someone driving and him running along side the car. Low and behold they found it was the transmission. Mike kept in contact with us daily as to the progress. We are very satisfied with all the personnel in the service department. More

I went to Future Nissan of Roseville for an Oil & filter change. The staff were friendly and efficient, they had me on my way in about a half hour. filter change. The staff were friendly and efficient, they had me on my way in about a half hour. More

My experiences at Future Nissan , Roseville, Ca. have always been positive. Glen Weller is , without doubt, one of the two best service managers I have ever seen...(and I'm sixty one, so I've seen my sh always been positive. Glen Weller is , without doubt, one of the two best service managers I have ever seen...(and I'm sixty one, so I've seen my share...) He is caring, professional, and very concerned that the work is done well and in a timely fashion. Working with him, alone, has convinced me that I will stay true to Future Nissan of Roseville, and my next new car will come from you. Very Truly Yours, Alan Lee Thorner More

Johnny and Glen go above and beyond taking care of me whenever I need service or help. Johnny just helped me with my recent 2nd Murano purchase. He delivered exaclty what I was looking for in my new Mu whenever I need service or help. Johnny just helped me with my recent 2nd Murano purchase. He delivered exaclty what I was looking for in my new Murano; which I absolutely love! Very professional gentleman. Its always a pleasure dealing with them! Thank you both very much! More

Nissan Consumer Affairs Good hour to you: The Nissan Consumer Affairs Good hour to you: The following email has been sent, return reciept for the last 2 days with NO responses what so ever. Nissan Consumer Affairs Good hour to you: The following email has been sent, return reciept for the last 2 days with NO responses what so ever. Could the person who pledges to true customer satisfaction assist us in ours. EMAIL: Dear Steve Pleau, Paul Laser , and Brandon Burnsed, Future Nissan, Roseville, California: My wife and I bought a bran spankin new 06' Xterra on New Year's Eve 2006. We called the service dept. on Thursday, to scheduled an appointment for Friday 9am to install the Lo jack, another alarm and Xzilon. My wife was told to expect 5-6 hours perhaps two days because of the schedule. Later that afternoon we brought the vehicle in for the additional $4,000 + package of Alarm, Lo Jack and Xzilon installation per due bill. Barbara left early from her new job and I woke up early as I work graveyard. We brought the vehicle in when we did because we live darn near Elk Grove, and with both working opposite hours makes for a 9 am drop off most difficult. We were checked in and good to go. On 1-6 we got a message from Jim Fell telling us that the Xzilon had been applied and that we could come pick it up and reschedule an appointment for the Alarm and Lo Jack because these items were not scheduled. Instead of bringing our New Truck home on Saturday... expecting a job well done, the service department fell way short of reasonable expectations. Monday was truly a customer satisfaction melt down. Promises of "we'll make it right", "we want you to be happy" , an offer for a free detail (which is insulting, since that's what the Xzilon should've included right?) as well as getting transferred from dept. to dept. were at best false hopes and frustration for the entire day. Long Distant charges to boot! So here it is 5 days later and we finally have our truck back. Now the concern is... have we had the best service in installations and applications possible. The bottom line... We want to be happy having bought a new truck from a local business. We would love to have back that great feeling of the bran spankin new purchase. However Future Nissan has had our truck longer than we have, and that bran new feeling has been compromised. We wait for your move. I know it's not much but Mike would love the Tow Package for the Xterra. It would help to good deal to mend the disappointments and locking horns that especially took place today. In addition, we've not yet received the Xzilon Warranty information, the Retractable Cargo Cover, the Ajustable Cargo Organizer, nor the $1000.00 cash rebate, which is in addition to the 4% financing choice. Our complaint may not be as important to you as it seems to us, however, how the company handles it should be. Call us ASAP to resolve this before more time goes by. Most Sincere, Michael and Barbara Florentine More

Michael has always worked with me in getting the service needed. If I was in a financial bind and couldn't do everything at once he would give me the best recommendations at the time. They guys in the servi needed. If I was in a financial bind and couldn't do everything at once he would give me the best recommendations at the time. They guys in the service department treat me well and don't speak to me like I'm a "dumb female". And I trust what they tell me because I usually go get a second opinion and end up hearing the same thing. They are comparable in pricing and I only rated the quality of work a 4 because really...what can I really know? I know that I never have to take the car back after a service because it wasn't done properly like on Honda dealership on Auburn blvd that I bought my first car from and thought I had no brains because I was female. More