Galaxy Toyota

Terrible dealership. Service department is the worst I’ve ever been to. Made an appointment for 9:30. Told them when I dropped it off I was going to wait. The guy wh Service department is the worst I’ve ever been to. Made an appointment for 9:30. Told them when I dropped it off I was going to wait. The guy who took my keys even said it wasn’t busy today. I checked in with the service writer. He said 2 to 2.5 hrs. And asked if I was waiting. I had my two children with me both needing car seats. I said I’ll try and find a ride but will probably wait as I don’t have anyone who can pick me up with two car seats. I made a few calls with no luck. At 10:15 I got a text from Galaxy saying the technician had my car and will let me know if they have any questions. So at that point I stopped trying for a ride. How long could a simple oil change take? Luckily there was a really nice older couple in the waiting area that we talked to and helped keep my kids entertained. Their appointment was also for just an oil change was at 10:30. When their car was done at 12:30 I thought why would theirs be done before mine. So I went to ask the service writer who mind you has been in the waiting room about a half a dozen times and clearly knew I was waiting as I was the only one with kids. He told me my truck hadn’t been looked at yet. I said I got a text that the technician had the truck since 10:15 and why does an oil change take so long? His answer, I didn’t send you the text. Ok so the text from Galaxy Toyota was xx? I took my keys and left. It’s a shame they prioritize paying customers over prepaid service customers. I guess they feel they got my money last time so F him. Never again. Too bad because I’m in the market for a Honda Ridgeline. More

1 STAR — Serious Safety Concerns & Extremely Poor Communication We have had an extremely frustrating experience with Galaxy Toyota involving our nearly new 2025 Toyota Tacoma. The truck has exp Communication We have had an extremely frustrating experience with Galaxy Toyota involving our nearly new 2025 Toyota Tacoma. The truck has experienced repeated malfunction warnings and multiple repair visits. Most recently, Galaxy diagnosed multiple faulty fuel injectors and ultimately replaced all of the injectors after the truck was out of service for an extended period. Communication throughout this process was extremely limited, and we repeatedly had to reach out ourselves for updates. After Galaxy returned the truck to us and we were told it was operating as designed, we experienced an even more frightening incident with our child in the vehicle. The brake pedal suddenly became extremely hard and would not depress normally. We did not feel the vehicle was safe to drive and had it towed. We have now paid $165 for the tow plus $307.99 in Uber expenses while dealing with this situation. Obtaining timely communication, service documentation and replacement transportation has been unnecessarily difficult. This isn’t a complaint about routine service or a minor inconvenience. It involves repeated documented problems with a nearly new vehicle, extensive repairs, significant time out of service, and now a potentially serious braking/safety incident. The matter has been escalated beyond Galaxy Toyota and is currently being handled through Toyota and the applicable dispute-resolution process. We expected far greater urgency, communication and customer support from Galaxy Toyota given the circumstances. I will update this review to reflect how Galaxy Toyota ultimately responds and resolves this situation. More

I have purchased / leased several cars over the past 10 years from this dealership and everytime I am happy. The car buying experience is a long event but Galaxy Toyota does a nice job making it an exciti years from this dealership and everytime I am happy. The car buying experience is a long event but Galaxy Toyota does a nice job making it an exciting and painless event. The staff is always very nice and helpful. Galaxy Toyota in Eatontown will continue to be my go to dealer when shopping for a new vehicle. More

Galaxy Toyota has repeatedly demonstrated a pattern of misrepresentation, dishonesty, and refusal to address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and vide misrepresentation, dishonesty, and refusal to address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and video evidence of multiple ongoing issues, I have been dismissed, given contradictory explanations, and ultimately told to “deal with it.” Their conduct reflects: False statements about scheduled appointments Misrepresentation of services performed Failure to investigate or repair safety‑related defects Dismissive and unprofessional responses to legitimate concerns Based on my experience, I strongly caution consumers to avoid Galaxy Toyota at all cost. Their handling of my vehicle and their disregard for documented safety issues raise serious concerns about their integrity and their commitment to customer safety. More

The process was fast ! I never imagine have this Car I’m súper happy with my new Camry xse I never imagine have this Car I’m súper happy with my new Camry xse More

We recently purchased a new car, and working with KJ was an absolute pleasure. From start to finish, he was incredibly professional and made the entire buying process smooth and stress-free. He went above a an absolute pleasure. From start to finish, he was incredibly professional and made the entire buying process smooth and stress-free. He went above and beyond to make sure we were comfortable and taken care of every step of the way—even down to the small details like keeping us refreshed. If you’re looking for a seamless car-buying experience with top-notch service, I highly recommend asking for KJ! More

Nice enviroment , clean all people smiling , working and asking if everything is ok .all good asking if everything is ok .all good More

KJ is an incredible partner when you're looking to find your next vehicle. He helped my wife and I find the perfect car when we were expecting our second child and was proactive about helping us after we n your next vehicle. He helped my wife and I find the perfect car when we were expecting our second child and was proactive about helping us after we now have our third. He's very thoughtful, personable and always goes the extra mile throughout the process. More

My husband and I have bought many vehicles from this dealership. Our sales man Nate was very helpful and we were very pleased with the service. We will come back here again. dealership. Our sales man Nate was very helpful and we were very pleased with the service. We will come back here again. More

I wanted to thank Galaxy Toyota for fixing my Oil Leak Issue. They were kind considerate, asked questions and were willing to do whatever it took to fix my issue. I want to thank Aiden in Service and the Issue. They were kind considerate, asked questions and were willing to do whatever it took to fix my issue. I want to thank Aiden in Service and the guys who worked on my car. They are the best and I would recommend them to all ! From Michael P More