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Gale Toyota - Service Center

Enfield, CT

4.4
13 Lifetime Reviews Review Dealership

13 Reviews of Gale Toyota - Service Center

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November 20, 2019

"Top notch service!"

- Cathy_wynne

Today was my third visit to Gale Toyota and once again, I am very impressed by their customer service and repair of my Toyota Tacoma. Their estimate of cost and time to repair was spot on and the waiting room was comfortable and Internet access perfect so I could work while I waited. Thanks for making this easy. I’ll be back.

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Recommend Dealer
Yes
Employees Worked With
November 06, 2019

"Visit"

- G Miller

David and Doug were very helpful and explained everything to me .Pleasure working with them .Overall service was great and i will definitely recommend Gale Toyota to my friends and family. Keep up the good work guys

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Yes
Employees Worked With
Other Employees : David Benitez, Doug Hughes
October 17, 2019

"Superb Service Department!!!"

- Satisfied customer

We buy our cars at Gale Toyota because of their outstanding Service Department, specially Rich. I have bought my cars at Gale since 2004!!! Excellent customer service and superb mechanical competence! Thank you Richard for all these years of taking care of my cars in a very honest and competent manner!!! The entire Service department is customer oriented.

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Recommend Dealer
Yes
Employees Worked With
October 12, 2019

"Toyota RAV4"

- Kerry

John is a great salesman to work with. The whole process went smooth and I didn’t feel pressured to buy. I am very happy with my RAV4.

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Yes
Employees Worked With
Jonathan Testa
March 07, 2019

"MAJOR DISAPPOINTMENT"

- brucehm

Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and that I should drive it more or buy a battery tender for it, I was told because it has computers on the truck that suck the battery down. I am confused that at over $60,000.00 for a truck they suggest a battery tender, I start this truck every other day and let it run for 20 minutes, besides some driving. I AM NOT HAPPY WITH THE SUPPORT FROM THE SERVICE DEPT. I mean do they start their inventory every day or have battery tenders on all of them?

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Recommend Dealer
No
Employees Worked With
Mar 19, 2019 -

Gale Toyota responded

Thank you for taking the time to review your recent Service visit and your comments are taken very seriously. Our Service Manager appreciated the phone conversation he had with you after your visit. He was able to learn more about the history of the problem, and he looks forward to your upcoming visit on March 21, 2019 to hear whether the problem still exists and to troubleshoot further, if necessary.

February 01, 2019

"Extremely bad customer service by sales manager"

- tdd

(Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that “we put car into accessory mode during the recall, combined with cold night could have caused issue” - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (Jason I believe) (service manager was out) was fed a bunch of excuses of how this is not their fault and “your wife could have left the lights on while shopping “. At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their “tapes”) - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is “man handling” your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService UPDATE 2/22/19 Service Manager reached out, apologized and went out of his way to make this right. Very glad that they took ownership of the issue at least after the fact. Service manager replaced the battery and personally apologized to my wife. Sales manager however made no attempt at all to make this right. So 4.5 stars for service, ZERO star for sales (how hard can it be to pick up the phone and apologize) Average 3 stars.

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No
Employees Worked With
Mar 19, 2019 -

Gale Toyota responded

Thank you for giving our Service Manager the opportunity to provide you with a complimentary battery. Based on your discussion with him over the phone, we appreciate all the information you shared and we are sorry for the inconveniences caused by the dead battery.

Mar 19, 2019 -

tdd responded

Thanks Richard. Review updated accordingly.

August 14, 2018

"BAD CUSTOMER SERVICE "

- Patelp

We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyota RAV4 and had requested a loaner vehicle. They said they don't give loaner cars, but my RAV4 needed service as the trunk power door is not working, breaking system needs to be checked and the glove compartment is not locking, but at the time of leasing my cars from them, they promised us things; such as, when we drop off the car for service, they will provide a loaner car. I had spoken to the sales lady named Barbara two weeks ago regarding service and a loaner car. She had told me the service manager, Rich, would call me, but I have not heard from him. Unfortunately, I will be taking my business elsewhere. Service dept. has bad service ,they don't care about their csutomers

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Recommend Dealer
No
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Aug 27, 2018 -

Gale Toyota responded

Mr. Patel, while you are entitled to your own opinion, your review of the Gale Toyota sales and service departments includes false statements and we feel it is extremely unfair. We always treat our customers with the respect they deserve and our employees appreciate working with customers that practice the same respect. We feel that we have treated you quite well and we wish you all the best in finding a new service provider for your vehicle.

March 28, 2018

"Poor service from Gale Toyota and the service manager "

- Griffin 1

This is the second issue dealing with Gale Toyota's service dept. First issue was they did not do everything they told me they did on my 5000 service. When I ask if they did everything for my 5000 service I was told yes. Then they offered me a free 5000 service for not doing what they were suppose to do on the previous service. I go back in yesterday for another 5000 service. This was my free service they offered me. I get home I find grease finger prints on my passenger side door handle, same on the right and left front fenders, also grease prints on my hood and grill area along with two fresh chips in the paint on the top of my left front fender right where some of the finger prints were. This is a WHITE truck how can't you see grease finger prints on it. I reported it to the dealership. I received a call from the so called service manager Richard Golden this morning. He said I should of brought the truck back so he could wipe the finger prints off. Pretty stupid thing to say to a customer when I live 15 miles from the dealership one way. What happen with doing a good job the first time. Richard was more concerned about defending his service techs than he was to anything I had to say. I asked what did I do to get this kind of service from Gale Toyota. Then I figured it out. I went back and gave them a second chance. Poor service work and very poor customer relations from there so called service manager. Oh and by the way you don't have a low enough rating on your chart below to rate this dealership service dept. I have lost total faith in this dealership. Its sad because it makes everyone at the dealership look bad. Who can you trust anymore? It's certainly not Gale Toyota's service dept.

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No
Employees Worked With
Jeanelle Boutwell service writer no problem with her. Richard Golden
May 20, 2015

"Waited 2hr for just for oil chance "

- Patelp

I had an appointment for 3:30 pm on 5/20/15 Went 1hr early at 2:15pm and waited until 3:40 pm , my car was still parked out side to be taken in for service , so I left without having oil change , service advisor lady not even said we are sorry ( just gave the key to me ) Just for oil change I waited I waited too long I should have gone to local station and get better service More one thing Service dept has NO service parking for customer , customers parks them self and than walk to service entrance Other Toyota dealer has service drive thru service which gale Toyota doesn't have , and when the car us done service , tech parks the car out side and customers has to look for their car where was park ( that's very bad ) no respect

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No
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May 09, 2012

"purchased 2004 Toyota 4Runner--it has been back 3x for..."

- jordynaprilo

purchased 2004 Toyota 4Runner--it has been back 3x for the same problems/it should have been taken care of before the purchase-now it's back there for the 2nd time on the same complaints-- at the drop off this morning I was told that there is a recall for the brake system that was never taken care of--why wasn't this taken care of before hand--I have already been called to pick it up--I was told by the mechanic that the recall had been fixed--but he does not feel the slight pulling to the left and shake in the steering wheel when the car is on the highway and as far as the vibraton I feel the brake pedal--I was advised to by thicker shoes.

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No
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