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Galeana Kia
Fort Myers, FL
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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292 Reviews of Galeana Kia
July 26, 2016
Misleading Sale assurance As my lease of my 2013 Kia came due, I went shopping to find a replacement vehicle. I drove the 2013 car to Galeana Kia and met salesman Lou Barth. W As my lease of my 2013 Kia came due, I went shopping to find a replacement vehicle. I drove the 2013 car to Galeana Kia and met salesman Lou Barth. We discussed costs, etc. He looked at my return vehicle. He commented that there was some damage to the car (dents and a couple scratches). We discussed my leasing a new car. Mr. Barth wrote the deal needing $1,900 down and a monthly lease payment for 3 years. When I asked him about the damage he saw, his response was "don't worry, just tell them (Kia) that you bought a new vehicle and everything will be fine." That purchase was made 4/9/2016. On July 3, I received a letter(invoice) from Kia stating that I owed them $725 for "wear and tear" on the returned vehicle. I called them but was rudely told that if I didn't pay the bill, it would be turned over to an outside collection agency and would affect my credit rating. I contacted Mr. Barth who told me he would speak with his manager. Today, July 26th I received a call from the manager who basically said there was nothing he could or would do on my behalf. He did try to sell me an insurance policy against "wear and tear" on my new vehicle. Mr. Barth was less than honest in telling me "not to worry" that buying a new vehicle from them would cover any cost of repairs. If I had thought I would need to pay for repairs, I would have taken the vehicle to a body shop. By his remarks, I was never given the opportunity to get the repairs done on my own before turning the lease back in. Galeana Kia has done nothing on my behalf with Kia Motors. They basically took my money under false pretenses. Your Desired Resolution: I believe Galeana Kia should pay the $725 charge to me from Kia Motors. More
by PMB
Employees Worked With
Lou Barth
July 25, 2016
Great dealership This is my fourth Kia purchase and this was the first time I had ever visited Galeana Kia. Our salesperson (big Lou) did an outstanding job and after This is my fourth Kia purchase and this was the first time I had ever visited Galeana Kia. Our salesperson (big Lou) did an outstanding job and after dealing with big Lou we will return to Galeana Kia for any future car purchases. More
by KimM
Employees Worked With
Ryan B manager, Angel finance , Lou Barth
July 21, 2016
Amazing service Am happy I did go to my appointment , mr. Lou was very nice and made my day. He helped me more then he know. Thanks for help me get a great deal, and Am happy I did go to my appointment , mr. Lou was very nice and made my day. He helped me more then he know. Thanks for help me get a great deal, and teaching me how to read before signing. More
by cittiredd
Employees Worked With
mr angel thanks for explaining my paperwork you are the best., Lou Barth
July 08, 2016
Friendly Customer service After looking around at different dealers. We decided to buy our car at Galena kia. We were assigned by Big Lou. Big Lou was friendly and attentive t After looking around at different dealers. We decided to buy our car at Galena kia. We were assigned by Big Lou. Big Lou was friendly and attentive to our needs. Lou has gone above what we expected. I would refer anyone looking to buy a new car to go in and ask for Big Lou. More
by Katie2233
Employees Worked With
Lou Barth
April 29, 2016
Okay we are glad we got the car it is very nice Happy we got the car. It is a nice car. We like the Kia. I think we got a good deal would but not the experience we had hoped for in the long run Happy we got the car. It is a nice car. We like the Kia. I think we got a good deal would but not the experience we had hoped for in the long run More
by Juniper9
Employees Worked With
na
February 15, 2016
Amazing staff and service I went with a vehicle to trade and not very much money to put down. Lou worked with my trade and my budget and was able to get everything squared away I went with a vehicle to trade and not very much money to put down. Lou worked with my trade and my budget and was able to get everything squared away in ways that no other dealership was able to provide. Lou was extremely honest and I appreciated the honesty as opposed to other dealers who will just say what you want to hear so they can make a sale. I am beyond ecstatic with my new optima and it's all thanks to the staff. More
by Sam
Employees Worked With
Lou Barth
February 10, 2016
Poor service When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 1 When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 100,000 mile warranty was up I was told by the mechanic there that my spark plugs had never been changed and should have been at 40-45 K miles. Not sure exactly what I purchased the platinum warranty for thought maybe changing the spark plugs would have been included with that. After I picked my car up from being serviced it drove worse then before I took if in to be serviced. The service department did tell me to bring it back in at which point they said they could not find anything wrong. The following week my check ingine light came on so I took it back in to the service dept and they now said it was the turbo actuator that is not covered by the warranty. So I did call to speak with the service manager to voice my frustration and that I did feel a bit taken advantage of. He immediately started to talk down to me. At that point I did say I did not expect a resolution but I would be writing a review he then said to make sure and include his name "greg Glenn". And then he hung up the phone on me. And so that is my experience with galeana kia. I did end up taking my car somewhere else and they said there was a service bulletin on the turbo which just simply needed to be adjusted which only ended costing me $100 at the other auto shop. More
by Mary p
Employees Worked With
Greg Glenn
January 27, 2016
Awesome experience! Andrew was a 5* salesman. He helped me find just what I was looking for. Ray in financing was very efficient, making the transaction smooth. I didn't Andrew was a 5* salesman. He helped me find just what I was looking for. Ray in financing was very efficient, making the transaction smooth. I didn't have to spend a full afternoon at the dealership like I did with my last lease at another dealership in Cape Coral. I will definitely recommend Galleana to my friends and family ***** More
by Nursenicki
Employees Worked With
Andrew, Ray,
January 26, 2016
Highly Recommend Galeana Kia: Three Great Guys Three great guys made my buying and follow-up experience at Galeana Kia a pleasure. The manager, James Pool, is a real gentleman and solid guy who li Three great guys made my buying and follow-up experience at Galeana Kia a pleasure. The manager, James Pool, is a real gentleman and solid guy who listens to your concerns and follows up in every way. If not for him, I probably would not have leased my 2016 Optima XSL Turbo from Galeana. He chose John Combs, a really helpful and pleasant salesman, to work with me. John patiently answered all of my many questions and along with James, made me feel I was in a quality dealership. There were a few issues with the car and in one day, Vince and his team in the service department had fixed everything. (They rent a car for you through Enterprise if your car has to stay overnight.) So at this point I am very pleased with the car and the kind of treatment I received. Thanks Guys! More
by CaptSail
Employees Worked With
James Pool, John Combs and Vince
January 10, 2016
Fantastic! I am extremely pleased with my entire experience at Galeana. From the moment I stepped out of the car I arrived in, to the moment I drove away in my n I am extremely pleased with my entire experience at Galeana. From the moment I stepped out of the car I arrived in, to the moment I drove away in my new Soul was just great. Jim was a great listener, showed me just what I wanted to see, was never pushy, had the answer to all of my questions and was very personable. Jim took his time informing & showing me how to use the different features on my car. I would give Galeana & Jim Pizzullo an A+. Also, I would highly recommend Galeana to my friends, family & co-workers. Happy Customer, Karen W. More
by Karenw9
Employees Worked With
Jim Pizzullo
