Galeana Kia - Service Center

Poor service When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 1 When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 100,000 mile warranty was up I was told by the mechanic there that my spark plugs had never been changed and should have been at 40-45 K miles. Not sure exactly what I purchased the platinum warranty for thought maybe changing the spark plugs would have been included with that. After I picked my car up from being serviced it drove worse then before I took if in to be serviced. The service department did tell me to bring it back in at which point they said they could not find anything wrong. The following week my check ingine light came on so I took it back in to the service dept and they now said it was the turbo actuator that is not covered by the warranty. So I did call to speak with the service manager to voice my frustration and that I did feel a bit taken advantage of. He immediately started to talk down to me. At that point I did say I did not expect a resolution but I would be writing a review he then said to make sure and include his name "greg Glenn". And then he hung up the phone on me. And so that is my experience with galeana kia. I did end up taking my car somewhere else and they said there was a service bulletin on the turbo which just simply needed to be adjusted which only ended costing me $100 at the other auto shop. More

Service department unorganized Negative experience in service department at Galeana Kia in Ft Myers. Sorento needed valve replacement which took 2 weeks to complete due to the inef Negative experience in service department at Galeana Kia in Ft Myers. Sorento needed valve replacement which took 2 weeks to complete due to the inefficient, unprofessional and unknowledgeable staff: Melissa, Mike, Greg. They also told me I needed a new timing belt. Never said it was just a recommendation. The overall experience was frustrating. The very next morning after picking up the car, the AC compressor was broken. Unsure how a dealership can release a car in unsatisfactory condition. Felt the dealership is very untrustworthy. Spoke to GM, Mr. McMclain about situation and felt he did not address all my concerns. More

Two great salespeople If you want to feel good when purchasing see Big Lou Barth and Dustin. No hoopla, no hassle, You will want to buy from both. If you want to feel good when purchasing see Big Lou Barth and Dustin. No hoopla, no hassle, You will want to buy from both. More

Service experience We are snow birds from Delaware. For the past 6 years while we are in Florida for the winter we have had our 2006 Kia Rio serviced at Galeana. Their S We are snow birds from Delaware. For the past 6 years while we are in Florida for the winter we have had our 2006 Kia Rio serviced at Galeana. Their Service Advisor, Vince Comerota, is always friendly, efficient, and professional. The service is performed promptly and correctly at a reasonable price. The customer waiting area is comfortable and clean. If I chose to browse at new cars while I'm waiting I can do so without being hounded by sales people. The cashiers are also always friendly and professional. Galeana is just a nice place to be and a nice place to do business with confidence. George E. from Delaware More

I am taking the time to write this review because of the exceptional service given to me by the dealership and most of all the Vince Comerata the Service Writer. I bought the vehicle because of the check en exceptional service given to me by the dealership and most of all the Vince Comerata the Service Writer. I bought the vehicle because of the check engine light going on and a problem with the transmission acting erratically. Upon arriving I explained the situation to Vince and stated I needed a "loaner' vehicle. He told me there was an agreement with Enterprise wherein there would be a $20.00 charge for the vehicle daily. I have a large medical assist service dog and Vince made sure they brought a SUV to accommodate my dog. I also requested a needed oil change. This was all done without an appointment. Vince was very empathetic to my situation and stated he would do everything he could to complete the project as soon as possible. To my surprise I received a call from Vince stating they had the part that was needed to correct all my issues and the vehicle was ready. I must say the service and professionalism that was given is second to none. I would highly recommend this dealership to anyone. Another good note was Enterprise only charged me half the rate because I had the vehicle for a few hours. A good experience all the way around! More

I had an appointment scheduled for a recall on a part at 11:00 and I had a change in my schedule and Aaron took me in 3 hrs early. I was out in 30 min and everyone was so friendly. I will definitely come ba 11:00 and I had a change in my schedule and Aaron took me in 3 hrs early. I was out in 30 min and everyone was so friendly. I will definitely come back here to buy my 4th Kia! More

I ended up at the dealer at 445 and they took me in and had the car repaired iin 45 minutes. Awesome! Aaron went above and beyond to make sure I did not have to make a second trip back to the dealer. had the car repaired iin 45 minutes. Awesome! Aaron went above and beyond to make sure I did not have to make a second trip back to the dealer. More

Service at Galeana has always been a great experience. Vince greets me by name and is attentive to the needs of my vehicle. Having had a couple of minor issues they have been taken care of quickly and wi Vince greets me by name and is attentive to the needs of my vehicle. Having had a couple of minor issues they have been taken care of quickly and with little disruption to my schedule. More