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Gallatin Ford

Gallatin, TN

4.6
1,314 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,314 Reviews of Gallatin Ford

February 03, 2017

Easy vehicle purchase with great service On this truck, I went to a new dealership. Was not completely satisfied with other Ford dealership. Salesman John James made my purchase much easier More

by Joe Qualls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John James, Wayne Hill, Yeysson Ayala
Feb 07, 2017 -

Gallatin Ford responded

Joe, Thank you for taking the time to review our dealership. We are especially grateful that you reviewed both our salesperson, John James and our service staff of Wayne and Yeysson. We work very hard to create an atmosphere of cooperation between departments to better serve our customers and it is very rewarding to see that this teamwork came together for your benefit. Thank you for your purchase and we look forward to seeing you again for your vehicle's service again soon.

January 31, 2017

Great Review Jeremy Troutt and Charlie Piper helped me find my new truck. They were incredibly helpful and not pushy. I will definitely send friends and family the More

by kross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper, Jeremy Troutt
Feb 07, 2017 -

Gallatin Ford responded

Kross, Thank you for your purchase. We're very glad to see that our staff was not pushy. Giving our customers enough information to make an informed decision without being pushy is our sales method. Jeremy and Charlie exemplify this method very well as is evidence by your 5 star review. Thanks again!

January 29, 2017

Very easy, great experience Knowledgable, friendly and efficient team. Whole process was painless and I got exactly what I wanted. Understood that all customers are different a More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper, Daniel Custodio
Feb 07, 2017 -

Gallatin Ford responded

Carol, Thank you for your review. We really do try to make our customer's purchases painless. We understand you are making a big decision that may be with you for many years. Knowledge and efficiency are key points of emphasis in our daily work routines. We are very pleased you selected us and we look forward to seeing you for your regular service work.

January 28, 2017

Good experience Non-pressure atmosphere and nice people to work with. One sales rep told me about all discounts and the other didn't. They got rid of my old truck so More

by Bailey56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Custodio
January 19, 2017

"Awesome Mike" Great experience buying a used car from Mike. My son and I visited to purchase a car for my son. Mike was patient with us as we tried to make our deci More

by Billy B
Recommend Dealer
Yes
Employees Worked With
Mike Dobson, Coach Rollins
Jan 24, 2017 -

Gallatin Ford responded

Billy B, Thanks so much for your purchase and the kind review of Mike Dobson. We're very fortunate to have a seasoned professional like Mike working for us. He exemplifies all that we ask our employees to be; professional, courteous, and honest. We're pleased you were able to benefit from his service. We look forward to seeing you when you return for regular maintenance.

January 10, 2017

Bought a ford edge This visit was great. Not like a typical car lot where they try to get you to buy something you can not afford. We told Daniel Custodio are budget and More

by Lilpittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper, Daniel Custodio, Coach Rollins
Feb 07, 2017 -

Gallatin Ford responded

Lilpittman, Thank you for your purchase and taking time to review our sales staff. We try not to be like your "typical car lot" and we're pleased our approach worked for you. It's important for us to give our customers all of the information they need to make an informed decision for their budget because, yes you do matter! And heck, if we've got extra food, our customers are always welcome to it. At Miracle Ford you CAN have your cake and eat it too!

December 30, 2016

Vehicle Purchase Had a real good day today. Purchased a beautiful 2014 Ford F150 Platinum and met a real good guy, Daniel Custodio. Daniel treated me as I would hope More

by truckguy150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Custodio
Dec 30, 2016 -

Gallatin Ford responded

Truckguy150, thank you so much for your purchase and taking the time to post a review. Daniel does an excellent job for us. We feel very fortunate to have him taking care of our customers and we're pleased to have you join our "family" of happy customers. You've picked out a beautiful truck from a great dealership handled by a fantastic salesperson. Congratulations on your trifecta!

December 26, 2016

Excellent Service Again! They were a real life-saver on this purchase. Earlier the same day I had totaled my 2015 Ford F150 pickup. Checking the inventories of local dealers, More

by radioDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Odell, Charlie Piper, John James, Marty Denson
Dec 26, 2016 -

Gallatin Ford responded

radioDave, Thanks so much for your kind review. We're so sorry that your vehicle was totaled (glad you're OK), but very pleased we could be able to help you replace it and do it so quickly. It's nice to see that many in our organization were able to pitch in and help. From Marty Denson in the body shop to several in our sales staff, it looks like it was a team effort which is what we always strive to achieve. Thanks for your purchase and we hope you can keep this F-150 much longer than the last.

December 20, 2016

"Great People" My husband and I were very pleased with the experience while purchasing our Ford Explorer. After searching for months we narrowed it to two vehicle More

by Phyllis Olson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper, John James, Bryan Hopper, Coach Rollins
Dec 20, 2016 -

Gallatin Ford responded

Phyllis, Thank you very much for your purchase and taking the time to post a review. It is very nice to see that four people involved in the purchase process were deserving of top marks. We work very hard at creating a team environment where everyone has an important role and helps others as needed. It's rewarding to see that it is working. Thanks again for your purchase and we look forward to seeing you back for your regular maintenance.

December 15, 2016

Quality Dealership I started my vehicle search 4-5 months in advance. I knew when I was going to buy a vehicle. The sales team was excellent in working with me. I was no More

by JumpinJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr, Daniel Custodio
Dec 17, 2016 -

Gallatin Ford responded

JumpinJoe, Thanks for your very kind review. It's rewarding to hear that our sales staff followed your timetable for purchase. We stress the need to assist our customers with their decision but not to be pushy. We also spend time training our staff on the various features of new vehicles and how to explain them so our customers can be comfortable using new technologies. Thanks for your purchase! We look forward to seeing you for service.

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