Gallatin Ford

VERY PROFESSIONAL AND HELPFUL always answers the phone or calls you back unlike many others in service!!! calls you back unlike many others in service!!! More

Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service !! So I wasted a whole day for service More

Gallatin Ford service department was very difficult to work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated m work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated my wife and completely dismissed her when she told them what she believed the issue to be. It took me calling the service department before they looked into the issue as she described. More

Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses the$49.00 special that I came in for! Sorry to say not much has changed.. More

Zach is the best for car sales. Doesn’t pressure you into adding anything you don’t want. Very informative on all vehicles. Definitely see him for your next vehicle purchase. Doesn’t pressure you into adding anything you don’t want. Very informative on all vehicles. Definitely see him for your next vehicle purchase. More

Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. in. Got the maintenance done on my car very quick. Highly recommend. More

I have never used you for an oil change, but I decided to with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would almost double what I anticipated on paying. I never give negative feedback and rarely miss all the fine print, so maybe it’s on me. I will say that I will not be back as I do not do business with companies that handle business like this. More

I came in last night to get an estimate of what my Ford Escape would be for a trade-in. Gunner immediately greeted me with a smile. He listened and paid attention, and he instantly starting showing me the Escape would be for a trade-in. Gunner immediately greeted me with a smile. He listened and paid attention, and he instantly starting showing me the exact vehicles I would be interested in. He didn't try to upsell or convince me I needed something bigger or better. He was very professional and friendly. I bought the vehicle within a couple of hours of stopping in when I was just planning on looking and getting some price comparisons. When we were done, Gunner went to shake my hand and I had to give him a hug - I felt like I had made a new friend! I had already been treated very well by Lauren in the service department, so I feel good about keeping my business at Gallatin Ford. As far as I'm concerned, they have found a lifetime customer! And I am already bragging to my colleagues and friends about Gallatin Ford. More

Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More

Great experience. We LOVED Javier! Very down to earth, relatable, knowledgeable and friendly! We purchased a new vehicle for my husband and will be going back within t We LOVED Javier! Very down to earth, relatable, knowledgeable and friendly! We purchased a new vehicle for my husband and will be going back within the next 6 months to trade in my car! More