Galpin Honda

Liars and thieves. First they tried to deliver a car different from the one I chosen and test driven one that had been on the lot longer. Then they insisted that I had to pay for the GuidePoint location different from the one I chosen and test driven one that had been on the lot longer. Then they insisted that I had to pay for the GuidePoint location service and an active alarm since it was already installed and it would cost them to remove the items. Said they would only charge me their cost. Turns out these devices were not installed on the vehicle I purchased and were not on the delivery checklist as is items to install later since that had already been installed. So I paid for something that was not there. More

I bought a 1999 Miata in January 2010. In May 2010 someone bumped (scraped) me. When I took it to the body repair shop with GEICO insurance, the body shop manager (18 years experience in body work) po someone bumped (scraped) me. When I took it to the body repair shop with GEICO insurance, the body shop manager (18 years experience in body work) pointed out a patch up job on a previous bumper accident that was concealed with new paint. Galpin Honda had painted over this repair twice to conceal it and they did not disclose this accident to me. The carfax did not show it, but they obviously new about it and painted right over it. Had I not got into this other bumper accident in May, I would have never known what was under the new black shiny paint job. When purchasing the car, Galpin told me a panel was keyed and so the entire car was repainted. FYI- the damage can be seen from inside the trunk wall and also when the rear left lamp is out of the socket, which should happen when a paint job is done correctly. When I took the car back to Galpin, Hartoonian said he would buy it back from me minus the license and taxes the new security alarm I had to install ($1200) and that he COULD AND WOULD sell it again, without a price reduction and without disclosing the patch up job underneath from the accident. This guy has no scruples. Galpin Honda SOLD ME A PREVIOUSLY ACCIDENTED VEHICLE WITHOUT DISCLOSING IT - DECEPTIVE PRACTICES AND I'M GOING TO FILE A COMPLAINT WITH THE DISTRICT ATTORNEYS OFFICE IN LOS ANGELES AS WELL AS WITH THE DMV INVESTIGATOR. IT IS SO UNFORTUNATE BECAUSE BY LOOKING AT THE GALPIN FAMILY (THE OWNERS) IN PHOTOS, THEY LOOK TO BE SUCH DECENT PEOPLE. THEY WERE EVEN GIVEN AN HUMANITARIAN AWARD BY DAVE WINFIELD. MAYBE I SHOULD CALL HIM AND HAVE HIM TAKE IT BACK. WHY THEY HAVE SHODDY GM'S LIKE EDIK HARTOONIAN WORKING FOR THEM IS UNFORTUNATE. More

I have been to 3 different Honda dealership and Galpin Honda is by far, the worst experience I had. The sales rep, Junior, that worked with me is kind, patient and understanding. But his manager Jorge Ma Honda is by far, the worst experience I had. The sales rep, Junior, that worked with me is kind, patient and understanding. But his manager Jorge Magana that is very dishonest. I was negotiating the price of a 3 year lease, and he told me that the down payment was such and such with a monthly payment of this amount. I called him back the next day and he denied giving me that price and gave me a much higher price instead. I then called him back 2 days later and he then changed the price on me again. I asked him what happened to the price we had earlier agreed upon, he then told me the price we were negotiating was for a 5 year lease. I told him I did not even know that Honda had a 5 year lease then, so how could we be negotiating for that?. He then gave me a much higher price now compared to the last higher price he gave me last. I later on found out from an honest dealership that Honda does not even offer a 5 year lease. If I had gotten the 5 year lease with Galpin, it would not be from Honda and would therefore not include the GAP insurance. This dealership is very dishonest. Do not even waste your time with them.. Good news is, I got my Honda CRV from Kolbe Honda. This is an honest dealership. Very professional and courteous. They will treat you with respect. They worked with me on getting the best price and did not jerk me around. More

dishonest, poor sevice. Agreed to term on lease, at time of signing was for more money a month for longer term, wouldn't change it unless i increased my down payment. When they brought out my car it was mi of signing was for more money a month for longer term, wouldn't change it unless i increased my down payment. When they brought out my car it was missing several options that were originally in the contract and they refused to change it unless I paid more. I tore up my lease on the spot and walked out. More

amr of mission hills : i have a credit challenge amr of mission hills : i have a credit challenge / problem , but still i give it a try hoping to get a ridgeline truck even the lowest trim ( amr of mission hills : i have a credit challenge / problem , but still i give it a try hoping to get a ridgeline truck even the lowest trim ( rt ) then i spoke to scott, a sales rep. over the phone , then i was passed on to shawn M. to run my credit and help me be finance thru a bank - shawn is a good guy , w/ due respect , but its very tiring ordeal ,ive waited for almost 3 -4 days for the decision they would tell me - i did call every now and then to shawn asking for the status of my application ( he told me , apparently they are still working hard for it bec. of my credit problems ???)( 3 - 4 days still working ????? hmmmmm . , finally my patience worn out so i decided to hunt a honda dealer ( thru internet ) luckily miller honda from culver city returned my call , and i told the finance manager, Goran that i have problems getting a financial company who is willing to finance me for a possible new ridgeline ,bec. of my credit situation ... ( the whole deal is just by the use of a phone and internet ) after a few hours !!! i was shocked to find out im approved , and they worked hard for my downpayment to be stretched as far as it would not be a burden to me , now im driving a rtl -ridgeline 2008 .....if only i knew at first that galpin honda will just waste my time , i should have never entertain their call..........to galpin honda -no false hope pls ...tnx . More

I took my car in for a major service and a warranty repair. The service writer told me he would call me with an estimate by about noon, He did not. I called him around 1:30 and he told me that in addit repair. The service writer told me he would call me with an estimate by about noon, He did not. I called him around 1:30 and he told me that in addition to the first $98 diagnostic fee he quoted me to find out what was wrong with my car he would have to charge me another $198 to find out some other things that were showing up wrong with the engine. I decided not to spend $300 on exploration of all the things that might be wrong with my 5-year-old engine and told him to just do the oil change. I had rented a car for the day for $32 and all I got out of that day's hassle was an oil change and the accusation that the warranty item I wanted replaced was not under warranty at all. I have to bring them proof that Honda Corp. sent me a letter telling me to get that part replaced. This oil change cost me $30 plus $48 for all the "diagnostics" they did. The service dept. manager was decent enough to waive the rental car fee since 90% of what I had hoped to get repaired that day was not done. I will never waste my precious time at Galpin Honda's service department again. The service writer was condescending, withheld information, and jerked me around. More

I shopped online for my Honda Civic for about a week looking for a good deal and place to do business with. I received online quotes from about 2 out of the 5 dealerships I inquired with. Galpin Honda looking for a good deal and place to do business with. I received online quotes from about 2 out of the 5 dealerships I inquired with. Galpin Honda was 1 of the 5 that quickly responded with a quote and other vehicle information. The other dealership that responded was Power in Valencia. I went with Power's lower price and made an appointment. The worst mistake I could've made! When I got there they didn't have the car I wanted and told me they couldn't honor the price because of the "current market conditions"... I left and went over to Galpin to see a Internet consultant named Joe. He was very knowledgeable and friendly and made the experience what I hoped for. Their price was $400 more than what I was quoted by Power, but I gladly paid it to not get the run around on other aspects of the deal. To make a long story short, Galpin treated me well, had the car in stock, and didn't play games with the financing. I knew there were special rates available and they offered them to me right away. If you're looking for a no hassle experience give Galpin a shot - especially their Internet group. Joe was my salesman and his manager Joe were a breath of fresh air to work with. More

I had several offers from the internet for a 2008 Honda Ridgeline, which I thought was a great deal. So I call Galpin, seeing how credible the other Galpin dealerships were, thinking I would get that great Ridgeline, which I thought was a great deal. So I call Galpin, seeing how credible the other Galpin dealerships were, thinking I would get that great "customer service." Everything went downhill from Hello. So as soon as I get there I was greeted by Oscar, a salesman. I told him I came to see Junior, a fleet manager, and was introduced right away. He knew I was coming for the Ridgeline and told me that he had some 2007 he would love to sell me. I said let's talk about it. After a quick test drive, I mentioned that I got some offers with me, which he said was fine. But it went as smooth as paper cuts and lemon juice. As soon as he sees the price quote, the fleet manager gets the salesman to deal with me. All of a sudden, the 2007 Ridgeline, which was offered for 0% financing for 60 months, was NOT available. I thought this was ridiculous since before the price quote I brought in, he wanted to get rid of the 2007. In addition, the price quote I got from Riverside Honda (which by the way offered the best price quote out of 10 Honda dealerships in Southern California) was NOT HONORED. The reason they gave me: RIVERSIDE HONDA DOES NOT HAVE THE COLOR VEHICLE I WANTED SO THEY WERE LOW-BALLING AND BAIT-AND-SWITCHING ME ON THE PRICE!!!. Now I am thinking this has to be a joke, right? I mean, they will not honor the quote of the vehicle because they didn't have the color? Moving on, which was a big mistake, this was the ultimate sales tactic of the day. They would not even match the price of Carsdirect.com, which I also brought in because Carsdirect.com adds on "broker" fees, which does not exist. So the price was offered $600 more than my lowest price and the interest rate was 7.9%. The entire time, they are talking down payment and monthly payments. Read online about what to avoid during car purchasing and 10 out of 10 says avoid talking monthly payments. After 2 hours, the Sales manager, Alex, flat out told me if I don't buy this car at the price they gave me, somebody else will. So I got up and left. This was the worst car buying experience I have every had. I had better service when I was test driving when I was 18 years old! AVOID THIS DEALERSHIP AT ALL COST! ALL OF THE REVIEWS ABOUT THEM ARE 100% TRUE! More

I was very disappointed in my experience with Galpin Honda. For the record, I was a loyal Galpin customer and have bought my last 4 cars from them. (2 Explorers, an SHO and a Lincoln LS). I have had ver Honda. For the record, I was a loyal Galpin customer and have bought my last 4 cars from them. (2 Explorers, an SHO and a Lincoln LS). I have had very good service from other Galpin dealerships, but Galpin Hondal has lost it for them. In all fairness their sales rep Angle was friendly. But when it was time to talk numbers he turned us over to the sales manager Jorge. He would not give us a final price on the car. We told him that we had a written offer (via the internet) on a specific model and he practically called us a liar. Said that the price that we had received must not have included the SC Dealer Association fee, this cost, that cost, etc. He said that that car was very popular and had to get and was selling for above the MSRP. At that point, we made him an offer based on our homework from kbb.com and edmunds.com. It was basically splitting the difference from dealer invoice and MSRP. At that point he said that was out of the question and asked what we would really be willing to pay for it? We said thanks for your time that we needed to get going. The next day we got a call from Angle asking us if we were ready to buy. We asked him if they would sell it to us for our offer or... They still wouldn't give us a price with out coming back in. He said that he would talk to his sales manager and get back to us. When he called back, several hours past when he said he would, he said his sales manager wouldn’t discuss it over the phone and that we needed to come back in to continue the discussion. We restated our offer and he again said that he would talk to his SM. We also asked him, that if they wouldn't agree to our offer, then what would they sell it for? The whole process with Galpin Honda was a total waste of time! There was just no respect shown by these guys. They didn’t get back to us when they said they would They wouldn’t talk costs in good faith The sales manager was disrespectful and really copped an attitude You felt that they were ‘slippery’ and not honest No wonder car salesmen have such a bad reputation. I honestly thought Galpin was better than that. The truth is that we would have bought the car from Galpin Honda based on my previous experiences with other Galpin dealerships had we been treated have way respectably, but the fact of the matter is that they did everything possible to lose our business and absolutely nothing to gain it. The good news is we ended up discovering Kolbe Honda on Reseda Blvd. and were treated excellently by them and that’s where we bought the car. More