Galpin Honda

The worst purchase experience of my life Honestly, that was the worst experience I have ever had buying anything anywhere in my life. The sales person I worked with was ubseqious, deceptive, Honestly, that was the worst experience I have ever had buying anything anywhere in my life. The sales person I worked with was ubseqious, deceptive, manipulative, dismissive and overbearing. I was rushed and pressured to agree to a deal immediately and then waited for (4+?) hours to sign the paperwork which was filled out so incorrectly by the Galpin team that I had to drive in TWICE on my own time and dime and personally pay for a notary service to correct the mistakes. All told I probably spent 12 hours of my life (nearly eight of which was during my first visit) just to buy my new vehicle. I have already been warning all of my friends, family and coworkers to, under no circumstances, even consider your dealership for any purpose. My wife needed a new car a few weeks ago and we never even considered returning, in fact she probably would have divorced me if I had suggested it. We went to another dealer an hour away and even including travel time we were home with our new car in a third of the time it took with your dealership and everything was filed quickly conveniently and correctly. The check engine light came on last weekend and I happily went to another local Honda dealership for service rather than return. In the future I will gladly pay thousands more to avoid having to buy another vehicle from Galpin in Mission Hills and will continue to vehemently recommend my friends to do the same. Update: Well time to update. It's now been approximately a year since I (unfortunately) bought my car at Galpin and I still remember and often recount the insanely horrible experience I had there. I'm updating because I just found out the car I bought brand new from them was supposed to come with a standard accessory that they apparently removed before selling me the car. I'm not sure if that counts as theft but now I have to buy a standard accessory out of pocket to cover their mistake (theft?) I wonder if they are selling accessories separately as a side hustle. If by some terrible twist of fate you are literally forced to buy from Galpin then please check every single feature, functionality and accessory you are supposed to receive. It's probably a good idea to check your wallet and your toes too just to make sure they didn't lift anything else while you weren't looking. It's worth pointing out that after I wrote the original review I was contacted by the "new" general manager via email who apologized and explained that they had fired most of the old sales staff and replaced them with people who would focus on customer experience over sales volume. I honestly hope things there have gotten better just because I assume some people will make the mistake of shopping there despite whatever warning I can give and for their sanity and the good of mankind I hope they have a better experience and get what they are paying for. For me though, I'm left with the memory of the worst purchase experience of my life and now a need to purchase an expensive accessory which should have come standard. As a result of this theft I am updating my review as the 3 stars for price are no longer applicable. More

My experience was about 4 hours long which isn’t to bad. From the moment Fahad approached me he knew I was in a hurry and was able to expedite the process quickly. He re-assured me that I would get a good de From the moment Fahad approached me he knew I was in a hurry and was able to expedite the process quickly. He re-assured me that I would get a good deal and drive off with the car I wanted. He delivered and I am very happy with my car. More

Great experience! We had a great experience at Galpin Honda! Micael was professional and a pleasure to work with. We were able to get a great deal on a car and it was We had a great experience at Galpin Honda! Micael was professional and a pleasure to work with. We were able to get a great deal on a car and it was a quick and easy process. All of the other employee were friendly and helpful as well. I would say that this was the best car buying experience that I've ever had! More

Thank you Robert!! I give this dealer a 5 stars because of the awesome people working there. I want to give Robert a special thank you for helping me out and taking his I give this dealer a 5 stars because of the awesome people working there. I want to give Robert a special thank you for helping me out and taking his time with me to get me in my dream car. If you go to Galpin ask for Robert he has the best customer service in the county. I've been to many dealers and I was treated the best at galpin honda. Will be coming to him for future car purchase. Thank You Robert And Galpin! More

Best Car Buying Experience Yet!!! Hands down our experience at Galpin Honda has been our best car buying experience and that is because of Leticia! We had been shopping around for a ne Hands down our experience at Galpin Honda has been our best car buying experience and that is because of Leticia! We had been shopping around for a new Odyssey for a week and were unable to obtain the deal we wanted. Leticia gave me a quote that was much better than other dealers and unlike other places she honored it when we came in. There was no hidden fees, or tricks, or sales gimmicks, and best of all when they had a huge inventory of cars and we were able to see the model we wanted in every different color available. Leticia is really the best and I would highly recommend her. She stuck with us through out the entire transaction at the dealer and was very conscious of our tight schedule, She did everything possible to get us out as quickly as possible. We were in such a rush that we didn't have time for her to explain all the features in our new car, so the next day she was kind enough to come to our home and walk us through everything. It is hard to find this type of service and we are extremely grateful. Thanks for everything Leticia!!! More

My First Car Abe Tareen, the man had made my day. Awesome service and hospitality. It was an outstanding experience to work with him again and again.. Highly recom Abe Tareen, the man had made my day. Awesome service and hospitality. It was an outstanding experience to work with him again and again.. Highly recommended and excellent behavior More

great sale service treat people like family miguel maravilla in finance top notch and Mauricio Martinez in sales great guy answer all questions top to bottom highly reco treat people like family miguel maravilla in finance top notch and Mauricio Martinez in sales great guy answer all questions top to bottom highly recommended More

We would give Reza 6 stars There is nothing more to say about Galpin Honda as they are the number one dealership in the nation, but this time I wanna thank you Reza, the sales a There is nothing more to say about Galpin Honda as they are the number one dealership in the nation, but this time I wanna thank you Reza, the sales associate who did an amazing job finding me an affordable nice honda coupe that fit my budget. He is very professional, honest, and responsible. He made the whole leasing process go so smoothly. He answered all of our questions and I can tell you he really knows his stuff! He was willing to negotiate to get us a good deal. We would most definitely suggest him to family and friends in a heartbeat. More

Ultimate Service This review is long overdue. Luis Nava is the reason why we went back to Galpin. He made things happen at a time when we most needed it. I just fin This review is long overdue. Luis Nava is the reason why we went back to Galpin. He made things happen at a time when we most needed it. I just finished chemotherapy and was preparing to go back to work. My husband and I discussed our situation with Luis and he made his recommendations. He was very supportive, made us feel at home and gained our trust almost immediately. To make a long story short, I got my car, on monthly payments that rightfully fit our budget. My husband and I have since been very happy, and to us, Luis is not a salesperson but family. Galpin can rest assured that they have us for life as customers. Luis Nava is loyal to us, so we will remain loyal to him. More

Specil thanks goes out to Ron Vinas and Matt Zaragosa Will definitely recommend to my friends and to those looking for cars. I found exactly what I have been looking for. Just look for Ron Vinas. Will definitely recommend to my friends and to those looking for cars. I found exactly what I have been looking for. Just look for Ron Vinas. More