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Galpin Honda - Service Center

Mission Hills, CA

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92 Reviews

92 Reviews of Galpin Honda - Service Center

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January 08, 2020

"service department is unprofessional"

- chevyresto

the service tech that worked on my car removed the transmission fluid cap, and did not replace it. possibly ruining my transmission, they deny it.

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Recommend Dealer
No
Employees Worked With
matt hollis, rigo lopez
November 09, 2019

"Were grateful for the service we got from Gilbert Jordan...."

- Kimberlyb.

Were grateful for the service we got from Gilbert Jordan. Very helpful guy because of him we got the opportunity to get a new car

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Jordan
June 26, 2019

"Two Stars at Best"

- GalpinServiceSuksm

For a company that’s trying to establish itself as friendly and helpful, I found Galpin Honda unfriendly, and exploitive of their customers. In a predominantly lower income neighborhood, they charge you more for services ( e.g. oil change is $5 more than at Keyes Honda). They also want to charge you for a bottle of water, come on, why are trying to nickel and dime people. Keyes service has free water, free cookies and they provide you a Uber back and forth for free. Henry was the service advisor of the month, but he was sub-par at best that day. I tried to be upbeat , but this guy was a complete downer. So do better Galpin, but as for me, it’s a hard pass.

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Recommend Dealer
No
Employees Worked With
Henry Ordass
June 19, 2018

"Lalo is the man! (Service) "

- Ajar21

I had an issue with a car I just bought and Lalo just so happened to be the guy who helped me and thank goodness because he took EXCELLENT care of me. He had me in a loaner car (nicer than my actual car) for as long as it took to get the job done. My car is great! I’m super happy and THIS IS EXACTLY WHY I took my business to Galpin Honda. They take care of you! If you’re reading this Lalo , THANK YOU! If his manager is reading this, HE DESERVES A RAISE! keep this man happy he can work at a Bently dealer with his customer service!

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Recommend Dealer
Yes
Employees Worked With
Lalo Negrete
May 31, 2018

"The go to guy "

- Jenelle mendoza

My husband bought a car around December of 2017, Alex helped us and it was a very smooth and easy process he got my husband the car he wanted with the price he wanted. Every time my husband needs something done to his car he calls Alex and Alex is always available and helps him coordinate what he needs done. We couldn’t be happier with the service that he and his team mates have provided to us. We know that whatever we need we will receive good service all the time from Alex. We just want to say thank you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John katerjyan
May 31, 2018

"The Go to Guy "

- Capo_Carlos

Alex is a great dude sold me a 2015 Honda back in Dec. 2017 that I am in love with and runs great. He’s my go to guy when I need any questions asked and when ever I need to make a service appointment he’s reply’s with a quick and professional response I recommended Alex to any one trying to buy a car and for when ever you need any type of service. I asked him to make me a appointment asked me when did I need it told him ASAP got me in the very next day. Very helpful and does all he can to get you what you want. Thanks Alex

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Recommend Dealer
Yes
Employees Worked With
May 15, 2018

"Best deal at Galpin Honda. Dealer: Diogenes"

- natenate00

I bought a Hybrid Honda Accord 2018 at Galpin Honda and it was the best experience buying a car I've ever had. Credits to Diogenes who made everything happen. He simplified all the process for us and we got the car super fast without much bureaucracy.

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Recommend Dealer
Yes
Employees Worked With
Diogenes
March 21, 2018

"Great Service!"

- LilyB

Great customer service and great attitude! Every time im going in for service on my car hes always very helpful. Always go to Junior Morales for anything.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Junior Morales
March 10, 2018

"Professional and helpful service advisors "

- Ally

I had to take my car to the dealer on Valentine’s Day because one of the tires had a nail through it. Alen Masihi, the manager made the appointment for me that same day, an hour later. Amazing accommodation from him. He is always professional, knowledgeable. Thank you, Alen. The following week, I needed the oil change and John Katerjyan helped me too. Thank you guys. Always a five star experience from Galpin Honda in Mission Hills

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Recommend Dealer
Yes
Employees Worked With
Alen Masihi and John Katerjyan
August 31, 2017

"It was a good experience over all"

- Azu6996

The only reason i give it the rate i give it it was a lot of back and forth. Even tho i got the car at the price i wanted i still think it could have gone better.

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Recommend Dealer
Yes
Employees Worked With
Jose Mozperaza
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