Ganley Buick GMC

1st service with my new vehicle was great I purchased a new Yukon a few months ago from Ganley Buick GMC. I have thoroughly enjoyed my new vehicle and the experience with this dealership has I purchased a new Yukon a few months ago from Ganley Buick GMC. I have thoroughly enjoyed my new vehicle and the experience with this dealership has been exceptional at every interaction. Today was the first time I took it in for service and everybody was professional, courteous and I was in and out of there in one hour. I highly recommend this vehicle and this dealership! More

2015 Sierra 1500 All Terrain I had a wonderful experience at Ganley GMC. There was a no pressure attitude at dealership, everyone was courteous and enjoyed helping my wife and I p I had a wonderful experience at Ganley GMC. There was a no pressure attitude at dealership, everyone was courteous and enjoyed helping my wife and I purchase a truck that wanted . I had Matt Wozencraft as my salesman and he was delightful young man to deal with , if you can ask for Matt , he was very knowledgeable about his vehicles and took time to explain truck functions and controls , etc even though he could have taken other clients . My truck was clean and waiting for me when I arrived from out of town , no pressure whatsoever. They even offered me drinks and went out of their way to make us feel comfortable, honored the agreement on my trade even though it did have some issues . First rate dealership I will buy there again and send family and friends , xxxx I would send my Mom there . If u do go to Ganleys GMC ask for Matt and tell him Lincoln sent u . Thanks for a good time to the whole staff . o and please don't buy a Ford More

Service The customer service was great and the technician that worked on our car was very helpful. We will return to this service center for our car maintenan The customer service was great and the technician that worked on our car was very helpful. We will return to this service center for our car maintenance. More

Excellent Service Mike and Katie have always been so helpful with my 2013 Encore and my 2018 Encore. Very Professional and Superior Customers Service. Thanks Mike and Katie have always been so helpful with my 2013 Encore and my 2018 Encore. Very Professional and Superior Customers Service. Thanks More

Great, friendly people, and efficient It was a quick easy process, and everyone was very friendly.the whole process went quickly and they were sure to make sure I was understanding of ever It was a quick easy process, and everyone was very friendly.the whole process went quickly and they were sure to make sure I was understanding of everything More

Great dealership The car was ready for the test drive when I arrived! It was a very quick and painless process and they were very straight forward about everything. The car was ready for the test drive when I arrived! It was a very quick and painless process and they were very straight forward about everything. More

All around bad experience Sales staff is unhelpful, and give quotes that they do not honor. Was looking to purchase a 2016 Chevy Silverado from this dealership so went to see Sales staff is unhelpful, and give quotes that they do not honor. Was looking to purchase a 2016 Chevy Silverado from this dealership so went to see the truck, unfortunately a salesman told us the price was not negotiable. One week later the price was reduced by ~$1,000. Now interested in buying, we worked with a different salesman who told us that he could lower the price even further and gave us a verbal quote. The appraisal on our trade in was near the lowest price for the worst condition according to KBB. Nonetheless, we were prepared to buy the truck on the spot at the verbally quoted price. Then, the salesman told us that his manager would not let him sell it at the price he gave us. Additionally, in a follow-up phone call he insulted our trade-in vehicle and said he was already doing us a favor with the appraisal value. Would not even look at this dealership again. More

Very bad customer service I was trying to deal with one of the sales person his name Chad Bessmer throuh e-mail and I didn't like the price he gave me. instead of him being ni I was trying to deal with one of the sales person his name Chad Bessmer throuh e-mail and I didn't like the price he gave me. instead of him being nice and end it professionally he started to make fun of me and my car .Don't ever consider this place anymore. Even I go to ganley BMW for my other car I will never go there too no more ganley.. More

Post-purchase customer service In October, we purchased a 2017 Buick Envision from Ganley Buick in Strongsville. Upon returning home, we discovered that the Intellilink Infotainmen In October, we purchased a 2017 Buick Envision from Ganley Buick in Strongsville. Upon returning home, we discovered that the Intellilink Infotainment System Manual was missing from the car. Three times we called Tony, our salesperson, and each time he promised to send the manual to us. He never did. We then called Joe, the sales manager, who promised to send the manual within 3 days. He never did. We want to warn any potential Ganley customer that their post-purchase customer service is non-existent. More

Terrible communication, indifference to customers Having researched and shopped for a specific vehicle I found what I was looking for at Ganley GMC (Pete Bauer GMC). Given the drive distance I called Having researched and shopped for a specific vehicle I found what I was looking for at Ganley GMC (Pete Bauer GMC). Given the drive distance I called to see if the vehicle was available and had a couple followup questions ahead of making the trek to Strongsville, OH. The sales person confirmed the vehicle was available but failed to return my call with answers to 2 simple questions. I followed up 6 hours later and was told that he was too busy but would call me back in 10 minutes. Never returned my call. Rather than continue to wait I contacted a dealer in Cincinnati OH with the same vehicle, got my questions answered and bought the vehicle from Cincy the next day. Bad communication, poor customer service and indifference to my objectives cost Ganley a cash sale. More