Garavel Chrysler Jeep Dodge Ram

Being that we've had a rough winter my car has been in the shop more often than I care to say. A few weeks ago my car was getting repairs from some prior incident which consisted of a new tire sensor, in the shop more often than I care to say. A few weeks ago my car was getting repairs from some prior incident which consisted of a new tire sensor, new tires, etc. Just last weekend due to the negligence of theI-287 NY State Highway DOT my car encountered severe pot holes. I was trying to dodge one, and two other ones were in my path. Like land mines that I was trying to avoid I needed to to back onto I-95. Unfortunately my car was damaged by this holes of destruction. Keith knew how often my car had been in Garavel due to the heavy winter we've been having and helped me by working with me, and make it something that I could afford. Knowing that someone wants to work with my situation and encourages me to be a repeat and very satisfied customer! More

Earlier this week I spoke on two occasions with Nick Collins about a recall notice we had received regarding our 2004 Jeep Grand Cherokee. Nick was kind patient and extremely courteous. He said bring t Collins about a recall notice we had received regarding our 2004 Jeep Grand Cherokee. Nick was kind patient and extremely courteous. He said bring the car in anytime that was convenient and to allow 90 minutes to two hours for the service. I arrived this morning, April 4, at 815 am and Nick walked me over to Michelle Johnson. Michelle was every bit as kind patient and courteous as Nick. I was shown your very comfortable waiting area and although I did not avail myself of the coffee bagels etc I did read the NY Post. To my surprise in less than one hour Michelle appeared and gave me the keys to our vehicle no 90 minutes, no two hours. Less than 60 minutes job completed. Great service, great dealership and most importantly great people. Next time we are in the market for a new vehicle your dealership goes right to the top of our list. Thank you. Gary Klahr More

Outstanding service experience I have dealt with many service departments over the years, and my experience today with Keith Zarembski was the best ever. I needed immediate service I have dealt with many service departments over the years, and my experience today with Keith Zarembski was the best ever. I needed immediate service on my husband's truck, a vehicle I have never driven. Keith offered to send someone to my house to drive the truck to the dealership for service! The truck was serviced quickly and I was on my way back home in an hour. I was also looking for accessories for the vehicle and Keith sent me to see John in Parts who was very helpful in explaining my different options. When I called my husband at work and told him about my experience at Garavel he was stunned that someone went that far to help me out. I would recommend Garavel to anyone who is looking for service the way it use to be. More

Superb experience I just bought a grand Cherokee today at Garavel. Everyone was lovely and super patient, clear and easy to work with. Steve P. is such a pleasure to wo I just bought a grand Cherokee today at Garavel. Everyone was lovely and super patient, clear and easy to work with. Steve P. is such a pleasure to work with. He didn't rush me and was very patient with how I wanted to go about the purchase. Thank you, Steve! I must be honest, I made the decision to buy this new car quicker than I usually take to decide on and buy a pair of shoes. Steve made it so easy to make the decision. He's very knowledgeable, kind, funny and down to earth. He doesn't push things. He' gives good advice. I highly recommend the Garavel teams and Steve P. More

Ray was thoughtful and proved to be have expert knowledge of all Jeep Cherokee vehicles. His insights and professionalism made purchasing an automobile a pleasant and worthwhile experience. of all Jeep Cherokee vehicles. His insights and professionalism made purchasing an automobile a pleasant and worthwhile experience. More

Friendly Service Just a short review to express just how helpful, and prompt the service was at this dealership. Everyone who work's there, is very friendly and treat Just a short review to express just how helpful, and prompt the service was at this dealership. Everyone who work's there, is very friendly and treats you like you've been there a lot, no offense, but I don't want to be there a lot, which proves that they have done a good job on my Jeep. More

Cut and reprogram new key Upon arriving at the dealership, the customer service was immediate and courteous. The service representative explained the process needed to replace Upon arriving at the dealership, the customer service was immediate and courteous. The service representative explained the process needed to replace and reprogram my key as well as the time require. The service was delivered within the specified time. The price of the replacement key was a little high, but overall the service was excellent. More

great overall experience Michelle was great in working with me to explain the problem and make sure i understood what needed to be done, no one had ever brought me into the g Michelle was great in working with me to explain the problem and make sure i understood what needed to be done, no one had ever brought me into the garage to show me the actual issue before and i appreciated that as well as how quickly she was able to get the needed part to the service center for the repair. Kirk was the man - he dropped me at home when i needed a ride and even picked me up the next day to get my car back.... his customer service skills are great and just an all around good guy. More

I met Kyle O'Melia, thru my brother. I went in on Sunday 3/23 with the intention of looking at cars and wanting some time to decide. After meeting Kyle, I felt more at ease with my purchase and felt Sunday 3/23 with the intention of looking at cars and wanting some time to decide. After meeting Kyle, I felt more at ease with my purchase and felt like I was in good hands. He was attentive, but not pushy. He was extremely knowledgeable and fully committed to what I was looking for. Since the specific car was not on the lot, he said that he would do his best to get it. After locating my specific car the very next day, I know this was going to be my next car. Buying a car can be a bit stressful, but I never felt any pressure or stress. He has such a professional character and I completely trusted his expertise. Today is my 2nd day with my new Jeep and I can't even begin to tell you how excited I am. This is my 2nd Jeep and I completely love how the body remains traditional but the inside has evolved to a sleek stylish ride. Thank you Kyle for all of your help. I wish you much continued success at Jeep ! as for Paula Ramos, she helped me with all of my paperwork. She was so thorough, honest and very helpful ! I felt very at ease with her. There was no pressure - just me making the decisions and her giving me all of my options. her Customer Service skills were flawless. Me being a Customer Service Manager, I appreciate the type of quality she brings to her job. Thank you for all of your help Paula ! I wish you the very best with Jeep too! More

I called the dealership and spoke to Nick. He said he could help and to come right over. Michelle helped me checkin my car and coordinated the service of my vehicle. This team was professional and very h could help and to come right over. Michelle helped me checkin my car and coordinated the service of my vehicle. This team was professional and very helpful. They diagnosed my problem and had the part brought in and fixed my vehicle the next morning. The service I received from Garavel was of the highest quality. Thank you for your excellent customer service. More