Garavel Chrysler Jeep Dodge Ram

We purchased a 2013 Dodge Durango from Garavel Chrysler Dodge in January 2013. Our experience with the sales department was terrific. The service department, however, was a completely different experience Dodge in January 2013. Our experience with the sales department was terrific. The service department, however, was a completely different experience. Since the day we purchased the SUV, there were a number of little items that were not working perfectly, i.e the front speakers were cracked and the sound from them was completely distorted and our cell phones would, only periodically connect with the bluetooth in the car. We figured we could live with these little quirks until we brought it in for its first oil change at 3,000 miles. However, as of last week, the main display in the car would freeze up with the rear view camera locked on giving us a real time movie of what was happening behind us and our not being able to turn it off. Also, when we stopped the car and turned the vehichle off, the display would stay on. The only way to turn it off would be to disconnect the battery. When I called the dealership on Sunday , the service department was closed but I left a detailed message. On Monday morning when I called Dave Swan at the dealership, he was completely unaware of the message. When i explained the problem, his only response was Oh. Really Dave, Oh? I don't know what was more disconcerning, Dave Swan's almost complete non surprise by what I was saying since this was a safety issue or the fact that it seemed almost as if that was a typical problem and that it seemed like I was bothering him. When I said my wife would be down to the dealership to drop off the SUV and that she would require a loaner, Dave's initial response was that he'd have to see if this was covered and that he would need to speak to the General Manager Tom Mercer and that he wuld get back to me. The degree of his lack of customer service savvy is epic to say the least. If I had not pressed him, my wife who is a teacher and needed to get to school that day would have been forced to sit at the dealership until they debated whether an electrical problem in a 2 month old SUV was covered and whether that fell under the guidelines of her being able to get a loaner to gaet to school. But the best part of the morning was when the General Manager, Tom Mercer called me and basically said he was asked to call me and asked me who I was. How could Tom have possibly called me with out first speaking with his head of the service department and becoming informed of my problem? it streches the realm of credibility. Again, the sales department was terrific through out the transaction but I can not stress strongly enough the lack of oversight, or the complete diregard for customer service with in the service department of this dealership. This whole experience has me questioning why I bought American for the first time in over 30 years. Regards Drew OMalley More

Hi my name is Dave Kuban i have been having a problem with my jeep shaking and the ESP/BASS light was on. I brought it to two local places they couldnt figure it out so i called jeep with my concerns KEI with my jeep shaking and the ESP/BASS light was on. I brought it to two local places they couldnt figure it out so i called jeep with my concerns KEITH actually was on his was out the door to go home but stopped took the time (23:06) to explain what could be wrong and when i told him my concerns because i have to little girls at home. he then asked there names and told me he was able to get me in the very next morning. I brought the jeep in the next day work was done Keith called me to let me no it was done being worked on explained what was wrong i paid said thank you !! after shaking my hand he goes Mr Kuban (Darla and Ruby ) will be save now that the car is back to 100% thanks for your bussiness. This guy Keith is a great REP for your company he deserves a RAISE!!! More

Has been so helpful with the service of my car-bought an '07 jeep liberty about 6 months ago and started to have issues. He was very kind to work with and they helped me out exponentially. I wouldn't recomm '07 jeep liberty about 6 months ago and started to have issues. He was very kind to work with and they helped me out exponentially. I wouldn't recommend anywhere else but here. More

The saleman Mark Porcheddu, went above and beyond to help us with the purchase of the infiniti. He guided us from the beginning to the end on the steps needed to be taken to purchase the vehicle. Richard hel us with the purchase of the infiniti. He guided us from the beginning to the end on the steps needed to be taken to purchase the vehicle. Richard helped my son on the day of delivery with all the functions of the car. We would definetly recommend this dealership to consider when looking to purchase a vehicle. More

Richard has been a real pleasure to work with. No high Richard has been a real pleasure to work with. No high pressure sales tactics, just a friendly, responsive salesperson who answered all of my quest Richard has been a real pleasure to work with. No high pressure sales tactics, just a friendly, responsive salesperson who answered all of my questions knowledgeably. Went the extra mile in helping me test drive the vehicle and deal with the paperwork. I highly recommend him. J. Bagnell More

Our overall experience was excellent. The entire staff are all professional and extremely thorough. Everyone was helpful in our decision making. We will surely be back again. are all professional and extremely thorough. Everyone was helpful in our decision making. We will surely be back again. More

My overall experience at the Garavel dealership was terrific. The staff was extremely friendly and I felt they had my best interest in mind from the beginning. I had done my research and already knew terrific. The staff was extremely friendly and I felt they had my best interest in mind from the beginning. I had done my research and already knew exactly what vehicle I wanted to purchase.... I even had a deposit on another Jeep Wrangler at a different dealership out of state. Based on Ed Maldonado's outstanding customer service and professionalism and Omar's deep market expertise on the additional add on components I wanted to add to my new Jeep Sahara limited edition, there wasn't a question in my mind that I made right choice in switching dealerships and selecting the best one for the vehicle I was looking to purchase and retrofit! Both Omar and Ed are the consummate professionals and they made the whole buying experience both fun and interactive. I plan on remaining a loyal customer for many years to come and would unequivocally recommend the dealership and the team I dealt with to any of my friends and peers. I even said as much to Tom (aka the "Colonel") the dealership General manager..... Although my vehicle will be built out over the next few weeks while i'm traveling out of the country on business... I have no doubt that the work performed on the vehicle will be of the upmost quality and standard of professionalism any Jeep buyer could come to expect. I know Omar and Ed will keep a watchful eye on the build out in my absence and have promised to send me daily updates! Thanks to the whole Garavel team for making me feel a part of the family! It's the way a car buying experience should be for all customers.... Chalva Tchkotoua Founder and Managing Director BlueOcean70 Consulting Rowayton, CT -- Boca Raton, FL More

Everybody was good to me ..had one problem and they jumped rite on it and fixed . Would buy a car in the future from this dealership jumped rite on it and fixed . Would buy a car in the future from this dealership More

Ed was very helpful is finding a car that worked for me. He always made himself available and worked very hard to answer all my questions - even going out of his way to stay in communication at night, weeke He always made himself available and worked very hard to answer all my questions - even going out of his way to stay in communication at night, weekends and off days. I also found Omar very helpful from the business end.. and very efficient. This was a positive first experience buying at Garavel and I would recommend this place to friends. More

They are very accommodating giving the service customer a quick appointment and the Saturday service hours are very convenient and much appreciated. The work is done professionally and the vehicle is returne quick appointment and the Saturday service hours are very convenient and much appreciated. The work is done professionally and the vehicle is returned to the customer as clean as when it came in for the service work. Garavel has a winning combination you don't see often at auto dealerships. They have earned my business and I will continue to use them. More