Garavel Chrysler Jeep Dodge Ram - Service Center

Scammers, go to Greenwich or know your info I have a 2011 Jeep Grand Cherokee. Brought my car to Garaval Jeep while under CPO warranty. Brought it in at 7:30am for an appt. They did not look I have a 2011 Jeep Grand Cherokee. Brought my car to Garaval Jeep while under CPO warranty. Brought it in at 7:30am for an appt. They did not look at my car until 2pm, making it pointless for a 7:30am appointment scheduling. After car was looked at, was told that it was a transmission issue(which I told them over the phone while scheduling) and that it would not be looked at for another week and a half to determine precisely what is wrong because their transmission guy was away. Another week and a half. This seemed crazy to me. Anyway, I received call the next day from KEITH saying the transmission fluid was low and black, never changed for my 30k service and I will have to pay for repair. I asked about a leak, he said they would check, called me back and said there WAS NO LEAK. I asked about my warranty, he told me Manufacturer warranties do not transfer to other dealers. So 3 things. 1. Keith Claim that my transmission fluid was not flushed per 30k Service and Jeeps Standards. 2. Keith Said I have no transmission leak. 3. Keith Said Manufacturer's warranty does not transfer to other dealers, only dealer you buy the vehicle at. All 3 of these turned out to be TOTAL LIES. Keith has worked at this dealership for a while. They have service schedules available to look at, the transmission fluid WAS leaking, and OF COURSE MANUFACTURER'S WARRANTIES ARE GOOD at all dealerships. If not for the help of JOHN CURRAN AT JEEP CHRYSLER DODGE CITY IN GREENWICH I am not sure what would have happened. So if you want honesty go to Jeep in Greenwich. If you want people who will try to screw you, go to Jeep Norwalk. Keith's manager apologized to me. My car was picked up the next day after the part causing the leak was replaced. There were fingerprints, dirt, dust, and smudges all over the hood, front bumper, front fenders and door of my car. It was also left with no gas. Very classless. More

Excellent Customer Service From the first phone call to the completion of the service, I am most impressed with the complete professionalism of all of the staff members. Keith Z From the first phone call to the completion of the service, I am most impressed with the complete professionalism of all of the staff members. Keith Zarembski, the Assistant Service manager, maintains a well managed staff. It appears that they work seamlessly as a team to make certain that the customer is completely satisfied when they pick up their vehicle. I am totally satisfied with the service on my Jeep Grand Cherokee and on my Mercedes CLS 500. Ray Hernandez called me with a status update as promised. Car was ready when promised.The value and the quality can not be beat! I will highly recommend this dealership to friends and wrk associates. More

Why I appreciate Keith in the Service Department I have had my Jeep Liberty serviced at Garavel since moving here two years ago. What has made my experience so special is Keith Zarembski a true perso I have had my Jeep Liberty serviced at Garavel since moving here two years ago. What has made my experience so special is Keith Zarembski a true personable professional who has worked with me over this period of time. No matter how big or small the problem Keith professionally explains what service needs to be done, he answers my questions and concerns without making me feel as though I do not know anything. In addition Keith is courtesy, and treats me like a friend giving advice about my Jeep. Whenever I have a concern about my car I make it point to call or stop in and speak to Keith. He is knowledgeable and obviously well versed and trained in this area because every question/concern I have ever had Keith has an answer. I have spoken highly about him and the service at Garavel to friends and family and have encouraged them to buy a Jeep so that they can experience the warmth, friendliness and professionalism that Keith exemplifies as a representative of Garavel. I commend Garavel Management for having Keith as a part of their team and service department. He is by far the perfect spokesperson for service that I have ever met. Keep up the good work Keith you are the best. Sincerely, Lynda M. Stack More

Excellent service Friendly and knowledgable staff. Work that needs to be done is explained well and estimate is given accurately and less or equal to actual cost. Friendly and knowledgable staff. Work that needs to be done is explained well and estimate is given accurately and less or equal to actual cost. More

Great way to start my day Walked in and Nick immediatly took care of me. Very friendly and upbeat. Kirk Drake gave me a ride to my office and offered to pick me up later wh Walked in and Nick immediatly took care of me. Very friendly and upbeat. Kirk Drake gave me a ride to my office and offered to pick me up later when my is done. Overall....Excellent experience ! Thanks More

Locks no longer working My car decided it no longer wanted to lock or unlock with the key fobs, which were tested and deemed fine. And also the rear door no longer opened at My car decided it no longer wanted to lock or unlock with the key fobs, which were tested and deemed fine. And also the rear door no longer opened at all! I dropped off my Jeep in the morning, received a ride to work, was called with the problem and the estimate by 12:30 and my Jeep was ready to go by 3:30 with a price that was even lower than the estimate! Keith was very friendly and helpful and I hope I work with him again next time I need my Jeep serviced! More

Tremendous Experience I was having problems with my 2004 Jeep Limited overheating. After explaining the situation to Nick, we set up an appointment for the next day, this I was having problems with my 2004 Jeep Limited overheating. After explaining the situation to Nick, we set up an appointment for the next day, this past Tuesday. When I arrived I was greeted by Nick who said welcome to the family, I felt very comfortable. I then sat down with Keith who wrote up the service request. He was knowledgeable, helpful in explaining what was going to be done, and very efficient, the whole process took less than five minutes. What was impressive was the service area had enough writers that no one had to wait too long. Keith also took care of a recall item with great ease. They then provided a courtesy ride to my home. The jeep was promised to be ready by three, and at two I received a call that the jeep was fixed and ready to be picked up. When I arrived, Nick explained what the recall was about, and I appreciated that. Again, upon arriving, paying and leaving all took less than five minutes. We previously went out of our way to take our jeeps back to White Plains jeep where be purchased them for service. Both service departments do quality work, and this one is much closer, so we are converted. When needed, since they set such a high standard, I will hold them to that, and look forward to my next service. Thanks, Joe More

Service I was very impressed with the Service Dept at Garavel. I called on Saturday with a check engine light indicator. I spoke to Nick on the phone who then I was very impressed with the Service Dept at Garavel. I called on Saturday with a check engine light indicator. I spoke to Nick on the phone who then told me I could bring it in same day and they would diagnose the issue. I was in and out within an hour with the issue identified and corrected! I appreciate the Saturday service hours as it would be too difficult to get in during the week. Overall, between sales and service, I could not be happier. More

DG review Great guys. Great service. Kirk is a true professional. He is polite and sincere. His friendly and professional manner complemented the great technica Great guys. Great service. Kirk is a true professional. He is polite and sincere. His friendly and professional manner complemented the great technical auto experience of your service center. More

OUTSTANDING service with INCREDIBLE staff! I visited Norwalk Jeep to get my Grand Cherokee serviced in May 2014. The service was top notch. I was greeted the moment I walked in. The waiting are I visited Norwalk Jeep to get my Grand Cherokee serviced in May 2014. The service was top notch. I was greeted the moment I walked in. The waiting area is very comfortable with TV and light snacks/coffee. Ray Hernandez performed a great service while Mark and Keith kindly assisted me with check out. I would definitely recommend to go here for all of your Jeep needs. I have nothing negative to say, keep it up guys! :) More