Garavel Chrysler Jeep Dodge Ram - Service Center

I had a very limited experience with this dealership but Keith Zarembski in the Service Department was extremely helpful in getting my query looked at and solved in a short time frame. Thank you very much Keith Zarembski in the Service Department was extremely helpful in getting my query looked at and solved in a short time frame. Thank you very much! More

My 2004 Jeep Grand Cherokee had an electrical short resulting in intermittent loss of power. The service advisors Nick Collins and Keith Zarembski were very courteous and helpful in getting the car in resulting in intermittent loss of power. The service advisors Nick Collins and Keith Zarembski were very courteous and helpful in getting the car into servicing. The technician, Freddy Collins, performed excellent diagnostic and repair work with a difficult repair. Mr. Collins has also performed excellent work on previous repairs to my Jeep. More

I have always brought my jeep to this dealership and feel confident with the service they do. This time was especially a good experience with the introduction of the Express Lane. Nick Collins' customer se confident with the service they do. This time was especially a good experience with the introduction of the Express Lane. Nick Collins' customer service and professionalism is outstanding. More

On January 17, 2014, I brought my 2004 Dodge Dakota in because it was making an awful screeching noise whenever I turned the steering wheel and there was liquid under my truck. It was diagnosed as needin because it was making an awful screeching noise whenever I turned the steering wheel and there was liquid under my truck. It was diagnosed as needing a new power steering pump so I made arrangements to have a new pump installed in addition to a serpentine belt and oil change. Three days later, the awful noise re-appeared when I turned my steering wheel and the next morning more liquid was found under my truck. I was frustrated and brought my truck to Garavel hoping to find out what happened. The diagnosis came back as rusted and leaking power steering lines. I had already paid $800.00 for the power steering pump and was quoted another $600.00 for the lines. This didn't make me very happy at all because I felt everything should have been diagnosed together and fixed during one visit and definitely not have the same problem three days later. So, I removed my truck and decided to explore other options. What Keith did next is what separates him from anyone else in this industry. The very next morning, Keith called and left me a voice message on my work phone. I called him back and he immediately wanted to rectify the problem and did not want to lose me as a customer. Up until now, I always had a very good relationship with Keith and Garavel so I brought my truck back and had both the power steering lines replaced. I can honestly say that if Keith had not made that phone call, Garavel probably would've lost me as a customer. I've said it before, Keith is a very, very big reason why I will continue to bring my Dodge Dakota to Garavel for service. More

Kirk drove me to work after I left my car for service. It was a terrific experience and he is a very nice man. That is a good thing first thing in the morning. was a terrific experience and he is a very nice man. That is a good thing first thing in the morning. More

Busy Sat. morning. All staff were professional, friendly, helpful and honest. They got me in and out very quickly. We were offered delicious bagels, granola bars and bottled water. friendly, helpful and honest. They got me in and out very quickly. We were offered delicious bagels, granola bars and bottled water. More

Keith was great, I dropped my jeep off this morning on a Saturday and it need quite a bit of work and he assured me that it would all be ready by the end of the day. anywhere else and it would take days. th Saturday and it need quite a bit of work and he assured me that it would all be ready by the end of the day. anywhere else and it would take days. thank you Keith More

We came in with a back wiper that was torn off by vandals, was told the part would be in the next day and to come back. I came back, was walked to parts to purchase the parts, and then waited a short vandals, was told the part would be in the next day and to come back. I came back, was walked to parts to purchase the parts, and then waited a short time for the installation of the wiper arm and blade to be put on, and with no additional costs. Very well done, from a very appreciative and now a new customer. Rob Reeves More

Came in to service my 2001 RAM 1500. My truck had a litany of issues- stalling out, slipping when shifting, and braking issues. Keith correctly diagnosed all the issues, kept me apprised of the cost es litany of issues- stalling out, slipping when shifting, and braking issues. Keith correctly diagnosed all the issues, kept me apprised of the cost estimate, gave me multiple options and in the end, completed the work ahead of schedule and right on budget (even though there was some extra work thrown in that they discovered once the truck was on the lift). After having my vehicle previously serviced by another local dealership (and paying through the nose to address the same problem over and over again) I will return to Garavel for all my Ram's service needs. Extremely satisfied with my experience there. More