Garavel Chrysler Jeep Dodge Ram - Service Center
Norwalk, CT
849 Reviews of Garavel Chrysler Jeep Dodge Ram - Service Center
Jennifer Saunders is an excellent employee. I arrived without an appointment at 7am on 7/25/2012 for an unexpected problem with my 2012 Jeep Wrangler. The first two employees who saw me at the service ga without an appointment at 7am on 7/25/2012 for an unexpected problem with my 2012 Jeep Wrangler. The first two employees who saw me at the service garage entrance told me that they could not help me as they had a 7am meeting that they had to attend. They each told me that they could not help me as they were not open and that I would have to wait until 7:30 when someone would be able to help me. As a physician with patients to care for beginning at 7:30 this was not an option for me. Jennifer took a small amount of time from her meeting to help me. She gave me a ticket for my car, took my key and asked if she could call me following the meeting to go over what the problem with my vehicle was. She called me shortly thereafter and in a very timely and informative fashion had my car repaired and back in service by 1pm. I recognize that showing up to a service center before hours is a time when service should not be expected. However, there are ways to handle this situation as a service center and as a decent human being and Jennifer Saunders is a person who understands and shows compassion for the customer. I greatly appreciate that! If anyone has any questions for me about this encounter please feel free to contact me at 203 858 0296. Thanks Jennifer! Paul Beiles, MD More
Excellent Service. Friendly. When they tell me a time the car will be finished. They are on time. I would recommend Georgetown Motors to anyone who owns a Jeep. car will be finished. They are on time. I would recommend Georgetown Motors to anyone who owns a Jeep. More
Prompt service, courteous personnel, clean, pleasant waiting area. Definitely appreciate the shuttle service when needed. Have dealt with Georgetown for many years and have always found it to be a posi waiting area. Definitely appreciate the shuttle service when needed. Have dealt with Georgetown for many years and have always found it to be a positive experience. More
I gave this dealership a great rating because of Jennifer Saunders. After my Jeep broke down and the tow truck was late Jennifer kept the service dept. open after hours and waited for my arrival. She also ha Saunders. After my Jeep broke down and the tow truck was late Jennifer kept the service dept. open after hours and waited for my arrival. She also had a rental car waiting for me. Great Service. Thanks Jennifer. More
Pleasant service adviser who sincerely advises the right things about your car to keep it running and arranges for drop and pick up. Kirk who gave me a ride also found of pleasing personality. Will keep c things about your car to keep it running and arranges for drop and pick up. Kirk who gave me a ride also found of pleasing personality. Will keep coming to this dealership to keep my car in great condition. Overall I am happy with this dealer for service, will grant 5 stars. More
Jennifer was awesome. Very helpful in terms of telling me what would be done to my Jeep . She called to give me an update regarding the work and to tell me when to expect the work to be completed. She w me what would be done to my Jeep . She called to give me an update regarding the work and to tell me when to expect the work to be completed. She was spot on. Hassle free experience. More
I have been a Georgetown customer for a couple years and Ramon Pinon is who I always look for helping me. He is always so friendly and helpful whenever I have to bring my car in for servicing. Ramon Pinon is who I always look for helping me. He is always so friendly and helpful whenever I have to bring my car in for servicing. More
Keith is awesome! He is always so friendly whenever I have to bring my car in for servicing. I just brought my car in for its 90k servicing. After the mechanics had looked at the car, Keith called to e have to bring my car in for servicing. I just brought my car in for its 90k servicing. After the mechanics had looked at the car, Keith called to explain what needed to be done, and pointed out a problem that I had forgotten to mention when I dropped the car off. He is also very understanding when it comes to cost. I had been out of work for 2.5 years and Keith was/is very conscience of that fact. I would highly recommend the service dept at Georgetown Dodge because of Keith. He is one of the good guys - there should be more like him. More
Annie is a family friend;she and Omar worked diligently to secure approval and did whatever it took to get me into my Chrysler 200. I had an appointment for a complimentary oil change for my new Chrysler to secure approval and did whatever it took to get me into my Chrysler 200. I had an appointment for a complimentary oil change for my new Chrysler 200 which was set up with a receptionist. I verified that the service was complimentary. Upon arriving before noon (scheduled time) I was told there would be at least a 2 hour wait. This wasn't a problem as most dealership service departments are very busy. I secured a ride and gave Ramon my contact info to contact me when it was complete. I also indicated that there were a couple of things that needed attention...heated seats didnt work; I was unaware how the fog lights worked and needed help setting up my bluetooth. When I left prior to the work being done I called back to again verify that the service was complimentary and was assured that it was. A few hours later Ramon called to say the work was complete and that I could pick up my vehicle. He informed me that fuses were missing for the seats which were installed and the fog lights were fine. He also said someone would help me with the bluetooth when I arrived. He then said that he was unaware of the complimentary oil change but would honor my request. Upon arrival my car was indeed ready for pick-up and Ramon was very gracious. I went back to the front end and spoke to my salesperson Annie briefly and then met a young man named Nick who helped activate my bluetooth service. He was extremely helpful and also very gracious and professional. Thank you Georgetown Chrysler...great job. More
They were very accommodative and friendly in solving my transmission problem. They were always easy to reach and helped in every way possible. I will definitely continue going to Georgetown jeep. transmission problem. They were always easy to reach and helped in every way possible. I will definitely continue going to Georgetown jeep. More