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584 Reviews of Garavel Subaru - Service Center
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November 22, 2017
Avoid this place I'll never go here again (for car shopping, recuglar maintenance, or recalls). I brought my Subaru Legacy in to get some recalls taken care of & I'll never go here again (for car shopping, recuglar maintenance, or recalls). I brought my Subaru Legacy in to get some recalls taken care of & a headlight replaced. Their appointment system is easy to use and they got me processed and out the door quickly. I came back to pick it up at the end of the day and the clock had reset and my headlights were switched from auto to off. When I tried to start my car, the engine was VERY slow to turn over. After several seconds, it did start and I figured I just needed to run the car for a while to give the battery a good charge. The next day, my car wouldn't start. I'd never had these problems with my car before they serviced it. When I called in to Garavel Subaru to explain my situation, they immediately went into the blame game and said they didn't go anywhere near my battery so it couldn't be related. They said I could bring my car in and they'd look (mind you, it wouldn't start..) but they insisted it couldn't be related. They said I could have it towed, but if they found it wasn't their fault (and they had already said it wasn't their fault) I would have to pay for the tow. After arguing with the service adviser (Deigo) and the manager (Tony) they finally agreed to send someone to jump it and take it back to their dealership. They offered to change the battery there but I won't let them touch my car again and would gladly pay double to have it taken care of somewhere that takes care of their customers and does honest work. The battery did need to be replaced and I'm not suggesting they should have covered that, but it was not an issue until they serviced my car, left the lights on, killed the battery, then returned it to me barely charged and insisted any issues were just a coincidence. edit: I did appreciate the technicians they sent to my office to jump my car after they left my lights on and fried my battery! In all seriousness, they were the only kind and helpful representatives I encountered that day. They were sent after I argued with Tony for 10 minutes and let him know it was unacceptable to threaten to charge me for the tow and I insisted that he help me resolve this. He spoke down to me the entire call, which ended with me in tears. So to anyone considering having their car serviced here, don't expect this service without a fight. More
by brittanyt
Employees Worked With
Tony Cornelio, Diego Barahona
November 17, 2017
Great service When I got in my car that morning my service light and brake lights were flashing and I heard a noise. I drove my car straight to garavel.They fixed When I got in my car that morning my service light and brake lights were flashing and I heard a noise. I drove my car straight to garavel.They fixed my car the same day even though I didn’t have an appointment. More
by Michelet
Employees Worked With
Diego Barahona
November 15, 2017
Customer Service is a Priority at Garavel Subaru Always a pleasure going to Garavel Subaru in Norwalk. This past visit I was met at the door and taken immediately to check in. Comfortable waiting roo Always a pleasure going to Garavel Subaru in Norwalk. This past visit I was met at the door and taken immediately to check in. Comfortable waiting room with Saturday college football, cold water, coffee and various danish, if desired. I bought my Legacy there, and I have always gone for my servicing there. Safest car I have ever owned, and I am always treated with a cheerful group of service employees. Don't know what I will do without them when I move to Florida next year. More
by Kzaumseil58
Employees Worked With
Joe was my service person, assisted by a lovely young woman who was very accommodating, as well. Top notch service, as usual.
November 13, 2017
Diego my service rep resolves my problem immediately by taki Personal interest and immediate solution knowledgable he took the time to check with parts to determine my part needed was in stock and he was able to Personal interest and immediate solution knowledgable he took the time to check with parts to determine my part needed was in stock and he was able to have it taken care of right away. I had a shattered side view mirror dangerous and difficult to drive with More
by rba emarbabe
Employees Worked With
Diego Barahona
November 12, 2017
Quick, efficient, Someone was in the lot to greet me and tell me where to park. They completed service quickly. Waiting room was comfortable and included amenities such Someone was in the lot to greet me and tell me where to park. They completed service quickly. Waiting room was comfortable and included amenities such as coffee and sweets. More
by SusanR
Employees Worked With
Katherine Keklik
November 09, 2017
Thrilled with the generous rides I needed to get my car in for a leaking hose issue . I could not be more pleased with just how accommodating from start to finish the entire staff tre I needed to get my car in for a leaking hose issue . I could not be more pleased with just how accommodating from start to finish the entire staff treated me, I thought I would wait for the car but they kindly offered me a ride home and then within 2 hours came back to bring me to pick up my car. Love this dealer .I will always lease my cars from Garavel . More
by Patricia
Employees Worked With
the very pleasant driver . , Katherine Keklik
November 06, 2017
30,000 Mile Service & Repairs/Replacements Repair/replacement of drivers side power seat track damaged from item lodged between track and seat; replace all brakes; replace power steering fluid Repair/replacement of drivers side power seat track damaged from item lodged between track and seat; replace all brakes; replace power steering fluid - dirty from excess wear. A little expensive but great service, car runs excellent afterwards. More
by scattan
Employees Worked With
Diego Barahona
October 23, 2017
Recall From the time I dropped my car off, I was treated with friendliness and respect. The young lady helping Diego check vehicles in was polite. When I c From the time I dropped my car off, I was treated with friendliness and respect. The young lady helping Diego check vehicles in was polite. When I called to check on the status of my car, there was no putting me on hold- the information was right there. Smiles when I went to pick my car up. And this was for recall work! I have had other vehicles go in for recall work, and was treated like a second class citizen. Not the case with this service department. Thank you. More
by Mary6964
Employees Worked With
Diego Barahona
October 19, 2017
Quick and excellent service The car was serviced as my husband waited and was done sooner than we thought. All was well and we appreciate this. The service staff is always friend The car was serviced as my husband waited and was done sooner than we thought. All was well and we appreciate this. The service staff is always friendly and professional. More
by Drive on
October 17, 2017
First service on my subaru It was easy for me to drop my car off the night before my next day early appointment and the service dept called me by 9:00 stating my car was ready. It was easy for me to drop my car off the night before my next day early appointment and the service dept called me by 9:00 stating my car was ready. Work was completed on time and was ready for me before I thought it would be completed. More
by Gmk
Employees Worked With
Jerel Bullock, Diego Barahona
