Garber Chevrolet Highland

I had a positive experience with my salesperson, Tim, but once the transaction moved beyond him, the overall experience became frustrating and disappointing. I was under the impression that the dealership once the transaction moved beyond him, the overall experience became frustrating and disappointing. I was under the impression that the dealership was giving me $19,300 for my Honda. While the paperwork was still being processed, I made an additional payment on the Honda. When I later contacted Honda Financial, I was told that only the remaining loan balance had been paid off. I have not received reimbursement or a clear explanation regarding the additional payment. I also had to return to sign a revised lease because the original agreement was not approved. It then took several days to receive the paperwork needed for my plates, and no one clearly confirmed that the revised lease had been approved. The final issue involved the bed cover included with the deal. After three unsuccessful installation attempts, I called the dealership to ask whether I was doing something incorrectly. I was told to bring the truck and cover in so they could look at it. No appointment requirement or installation charge was mentioned. After driving there, I was told there would be a $195 installation fee. When I explained that I had only come because I was told to bring it in, the employee at the service desk was condescending and dismissive. I was not expecting free installation—I was simply asking for basic guidance and clarification. Instead, I felt as though I was treated like an inconvenience immediately after signing a new lease with the dealership. I believe I received a competitive price on the truck, and Tim was helpful, but a good deal does not excuse poor communication, paperwork confusion, and disrespectful customer service after the sale. Based on the overall experience, I cannot recommend this dealership. More

We had a great experience purchasing our Chevy Trax. Our salesperson, Stephan, was amazing. He was patient, friendly and knowledgeable. We highly recommend this dealership and sales person. Our salesperson, Stephan, was amazing. He was patient, friendly and knowledgeable. We highly recommend this dealership and sales person. More

Pleasant, seamless, and smooth. The team at GHC were great. Brian H. (Product Specialist) and Justin S. (Gen. Sales Mgr.) worked to provide me with a competitive offer on my trade The team at GHC were great. Brian H. (Product Specialist) and Justin S. (Gen. Sales Mgr.) worked to provide me with a competitive offer on my trade and financing. James M. (Fin. Services Mgr.) helped get me out the door with great coverage. This was the best car buying experience I’ve ever encountered, and I got a great truck at a great deal. More

I went twice to get my recall repaired. The first time they said they would have to order the part. Since I got an oil change, I was ok and they said they would call when the part came in. The first time they said they would have to order the part. Since I got an oil change, I was ok and they said they would call when the part came in. So they called me and said it was in and we set an appointment. Sat over an hour and when they called me I was surprised. Then they told me the wrong part came in. So they really thought I was going to come out in the snow again and trust they would have the part? Not only that, the woman was real smug about it and didn’t even tell me where to find my car. When I got to my car, the hood was unlatched and I had to drive to service to see if they could get it down all the way cause I could not find the latch. When I complain to other people they all say they gave the part to someone else. I don’t know if I agree with them but I think the service there is horrible. I complained to Chevy and got disconnected but am going to have to find another dealership to make the repair. I had also wanted to buy tires but I guess I lucked out not going with them. With their attitude I am better off going somewhere else. More

11/01/24 SUV oilchange, dealer service put wrong oil on, and damaged my running boards on the lifting jack and totally denied, nobody Take responsibility, I don’t recommend this place for any service and damaged my running boards on the lifting jack and totally denied, nobody Take responsibility, I don’t recommend this place for any service More

they suck would NOT repair or order parts for a defctive factory part. Had to take the vehicle to a different dealer to have replacement done. factory part. Had to take the vehicle to a different dealer to have replacement done. More

Thank you, Stefan For your help to find a remedy for the issue that pop up. And your knowledge helping me learning the operating system. Thank you again Stefan for knowledge and very nice personality issue that pop up. And your knowledge helping me learning the operating system. Thank you again Stefan for knowledge and very nice personality More

I purchased a 2023 Chevrolet Silverado LTZ on 12/11/2023 from Garber Chevrolet that was defective off the lot. The heated seats indicator lights were not working at all and the HVAC was having issues. Drove from Garber Chevrolet that was defective off the lot. The heated seats indicator lights were not working at all and the HVAC was having issues. Drove 150 miles to take back for to fix and they could not fix and would not take responsibility that they had not caught this issue on pre-delivery check and delivered a defective vehicle. Have not been informed if this can be fixed and when. Told them I wanted to return and their best answer was trade me out of vehicle for $10K to fix their problem. My sales person was helpful but management refused to deal with the issue. Sales manager, Service manager and Manager Partner were all made aware. This was escalated to GM customer service 9-11509107223 and they indicated there was not a fix available.They indicated Garber indicated it was a sales issue??? Why would a new $60K vehicle need a fix? We're not satisfied until you are "COMPLETELY SATISFIED" . Lots of talk no action. Steer clear of this dealer. They talk a good game but fail to deliver on all levels. More

So rude all of them just don’t listen and want you to do whatever is easier for them! I worked with Alex then Milan … then Austin then Justin then Robert ! I mean such a waste of time and nobody there could whatever is easier for them! I worked with Alex then Milan … then Austin then Justin then Robert ! I mean such a waste of time and nobody there could help after I was approved for two different cars they just want you to come in and buy whatever they have that they don’t want I guess. I had to continually reach out and only time they contacted was to force me to go in when I was already there and what’s the point when nobody listens More

Don't waste your time! Terrible customer service!! Rude and condescending people!! Never again! Stay away from this place!! Terrible customer service!! Rude and condescending people!! Never again! Stay away from this place!! More