
Garber Honda
Rochester, NY
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Good Experience Working with Issac Elliott was a pleasant experience. He was easy to talk to and did everything for us Love the vehicle and would come back to Garber Working with Issac Elliott was a pleasant experience. He was easy to talk to and did everything for us Love the vehicle and would come back to Garber Honda More
New CRV Lease 2019 I had originally leased a CRV from Garber in 2016. My lease was coming due in 5 months so I was looking to lease another CRV. My previous sales person I had originally leased a CRV from Garber in 2016. My lease was coming due in 5 months so I was looking to lease another CRV. My previous sales person was out of the office and he directed me to the sales managers, Sean & Brian . I was then directed to another sales rep, Issac Elliott. He gave me straight facts on my existing lease options, what I could expect from a new lease and showed me a new 2019 CRV that I was interested in. He did show me several cars available. He was very knowledgeable and I felt very comfortable with his presentation. His final numbers were accurate throughout the presentation. I was actually kind of shocked they didn’t change. He had me drive the vehicle and showed me the new features. He gave me a final lease number, asked if we had a deal and a solid, strong handshake sealed the deal. Today I picked up my new lease CRV with everything completed as I had requested. Issac was a man of his word. I feel so comfortable with this man that next June as bass season opens on Honeoye Lake, I will take this man fishing and enjoy his company outside the dealership. Very good experience..... that can also be said for the financing end of the deal as well. Victoria , the sales manager came in after our handshake and provided easy to follow numbers, nicely presented so I could understand the financial side of the transaction. Explained all options very well. I was a little nervous about the finance aspect at first but she had a calming influence as we finished the deal. I have leased two Honda CRV’s with Garber since 2016.....the experience was even better the 2nd time around. I should add that the sales managers, Sean and Brian were helpful in day one of my quest to find a vehicle. I did not have to see them on day 2, pickup because Issac and Victoria had both done their jobs professionally and in a personable manner. Thank you Garber for a great car buying experience. All the Best , Carl Dossier , More
Simply the worst Words can not fully explain the worst hands down experience I’ve ever had dealing with a car dealership! From the apparent outright lies when we first Words can not fully explain the worst hands down experience I’ve ever had dealing with a car dealership! From the apparent outright lies when we first signed the lease agreement, to the delays simply getting the vehicle registration, to the non-communication and further delays filing paperwork, to Honda Financial calling me because my first payment is 15 days late BUT they’ll waive the late fee because the paperwork was filed nearly 3 months after signing the paperwork and 10 days after the first payment was due. I’ve never received a bill/statement from Honda and the entire time Garber has simply said there’s nothing to worry about. I’m sure they’ll say this is all my fault, but the reality is, I’ve reached out to them at least 4 times in the last 2 months to discuss only to get told I need to provide yet some additional documentation or to simply not worry about something. HORRIBLE simply a too nice a word to describe my experience. More
Helpful, friendly Frank conversation, good negotiation, good test drive, good instruction upon delivery, nice showroom, good inventory, good salesperson, polite, disarm Frank conversation, good negotiation, good test drive, good instruction upon delivery, nice showroom, good inventory, good salesperson, polite, disarming, knows his stuff. Enjoyed the experience. Hope service is as good. More
New Cr-V from Garber Pete MacCracken was friendly, patient with all my questions and concerns, and genuinely shared my excitement with my decision. Test drove several mod Pete MacCracken was friendly, patient with all my questions and concerns, and genuinely shared my excitement with my decision. Test drove several models while in for service on my 2008 Honda Civic. No pressure from anyone, thank goodness. Returned a week or so later with my niece who was purchasing a CR-V. Was able to take a car home overnight. Decision made! More
New vehicle purchase Very good experience during a stressful and expensive purchase. Service representative very knowledgeable and patient. Took a great deal of time revi Very good experience during a stressful and expensive purchase. Service representative very knowledgeable and patient. Took a great deal of time reviewing the vehicle and the features. More
Quick, friendly and knowledgeable! This is our 4th lease with Garber Honda and our experience is always very good. Clint Hankerson did a fantastic, quick job with helping us to get int This is our 4th lease with Garber Honda and our experience is always very good. Clint Hankerson did a fantastic, quick job with helping us to get into a 2019 Honda Civic Sport. We are so pleased! Our daughter also leases from them. We highly recommend them! More
Issac First off I worked for a family company for 51 years and was so impressed when Issac (our sales person) introduced to a member of the Garber family. First off I worked for a family company for 51 years and was so impressed when Issac (our sales person) introduced to a member of the Garber family. Issac was a joy to deal with,down to earth did not talk to us like he was doing us a favor. Honda was the first foreign car I have purchased and glad I came to Garber. Give Issac a ten out of ten score!!! Carl and Breda Salamone More
Personalized service This is the second vehicle we've purchased from Garber. Two years ago we told James Brodsky that we'd be back and we kept our word because he's kept This is the second vehicle we've purchased from Garber. Two years ago we told James Brodsky that we'd be back and we kept our word because he's kept his word to us. He told us then that Garber would beat any deal we found and true to that word our final deal was as good if not better than any other. James is personable, responsive to questions and seems to truly want to help you get the vehicle you want at the best price. More
No Hassle I knew what I was looking for and what I was willing to pay. The car we bought was priced well with low mileage so I think I was an easy customer. I w I knew what I was looking for and what I was willing to pay. The car we bought was priced well with low mileage so I think I was an easy customer. I worked with Joe Loverde who was very helpful and even found an owners manual on ebay and had it shipped to our house on the dealership's dime. Gina made sure my little buddy (Teddy) had water and even shared some treats with him. :) More