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Garber Honda

Rochester, NY

4.8
2,287 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

June 21, 2017

Wonderful improvements at Garber Having had a bad experience with the previous ownership, I decided to give Garber a try. When I walked in the door, the atmosphere was welcoming, cle More

by Lasmith2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Jun 22, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. We appreciate, despite a bad experience in the past with another dealership, giving us a try. I am thrilled to read about how much you enjoyed working with Annie Bochno. Your description of your experience with her is true to who she is. She is very valuable to us and we hear nothing but great things from her customers. She truly loves what she does and works hard to help her customers. Thank you again and enjoy your new Honda! Kevin I Parker General Manager/Managing Partner

June 20, 2017

Professional, efficient, prepared, friendly. Gina was wonderful. She had Jeff drive to the airport in my new Mini to get me, she had all the paperwork ready to go, she kept me informed about w More

by nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff.....?, Ginamarie Lanzatella
Jun 22, 2017 -

Garber Honda responded

Thank you so much for choosing Garber for your Mini purchase. I am thrilled to read about how everything went. Gina is a true asset to our team and I am glad you enjoyed working with her! Kevin I Parker General Manager/Managing Partner

June 20, 2017

Overall fantastic experience! Bought a car I love from Ginamarie Lanzatella at Garber Pre-Owned. Had an absolutely great experience and everyone there was a pleasure to work with, More

by Michelle A. Cicchetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was given to Gina by Ryan Dwyer who's name I got from a friend of mine. Ryan was just as wonderful to work with!, Ginamarie Lanzatella, Joey Eldred
Jun 22, 2017 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am glad to hear how the process went with Gina. Gina is a great asset to our team and she truly knows how to advocate for her customers. Thank you for sharing your experience and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 20, 2017

A great experience Wonderful atmosphere! Everyone was really nice. Ginna is an awesome salesperson. All my questions and concerns were taken care of . I would recomm More

by hondaGirl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella, Michael Rotolo
Jun 22, 2017 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. We appreciate your business and thank you for sharing your experience with others. Enjoy your new vehicle! Kevin I Parker General Manager/Managing Partner

June 19, 2017

Easiest ever!! The perfect car buying experience! No pressure just friendly, helpful, knowledgeable people. I would recommend Garber to anyone who asked where to buy More

by Sharon Chaffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, James Brodsky
Jun 20, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing that experience with others. I am glad to read how well everything went with James. Thank you again and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 17, 2017

Good Price Correlates to Poor Experience Although I did get a great price below with a great interest rate, the entire process was convoluted and poorly explained. I felt the entire process w More

by Nancy2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete MacCracken
Jun 20, 2017 -

Garber Honda responded

I am sorry to read about the process in getting you a new vehicle. We certainly do not want to rush our customers into purchasing a vehicle. We clearly dropped the ball on this one and I do apologize for this. We hope you will give us a second chance to prove to you that we put our customers and their interests first. Thank you for bringing that to our attention as we take these experiences as a coaching mechanism to be better in the future. Kevin I Parker, General Manager/Managing Partner

June 15, 2017

Great Experience I've been with Honda for a long time. Geoff was professional and will come back. He has worked with me to get a good deal on the car I test drove. I w More

by Snugglezzz6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff McKeown
Jun 16, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda and for being a continuous part of the Honda brand. We appreciate your business and thank you for sharing your experience with others. Enjoy your new Honda! Kevin I Parker, General Manager/Managing Partner

June 14, 2017

Good Experience as Inexperienced Buyer Buying a car is stressful if you've never done it before. I felt like the employees were very helpful in terms of getting me approved, explaining the More

by Monica8472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karin Brown
Jun 16, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. We work hard to make the process as stress free as possible. I am glad we were able to help you find a vehicle and get something fixed when it wasn't working. Thank you again and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 12, 2017

It was a great experience It was my first time coming to this dealership. From the time I stepped into the doors(the door was held open for me with a warm welcome) everyone was More

by nanamary4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 12, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. I am happy to hear how well your entire experience was. We thank you for choosing Garber and sharing that experience with others. Kevin I Parker, General Manager/Managing Partner

June 12, 2017

Flew from Michigan to Garber's to buy a used car. I was willing to fly out to Rochester to buy and then drive our new/used car back to Michigan only with the confidence of the Garber reputation for se More

by tcereske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 13, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. We also thank you for sharing this experience with others. We could not be more happy to hear about your experience with Gina and how well represented the vehicle was when you arrived from your flight. We try to be as transparent as possible with all of our customers on the vehicle, its condition and the price. Thank you again and we hope you are loving your new vehicle! Kevin I Parker, General Manager/Managing Partner

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