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Garber Honda

Rochester, NY

4.8
2,285 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,285 reviews

June 20, 2017

Overall fantastic experience! Bought a car I love from Ginamarie Lanzatella at Garber Pre-Owned. Had an absolutely great experience and everyone there was a pleasure to work with, More

by Michelle A. Cicchetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was given to Gina by Ryan Dwyer who's name I got from a friend of mine. Ryan was just as wonderful to work with!, Ginamarie Lanzatella, Joey Eldred
Jun 22, 2017 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am glad to hear how the process went with Gina. Gina is a great asset to our team and she truly knows how to advocate for her customers. Thank you for sharing your experience and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 20, 2017

A great experience Wonderful atmosphere! Everyone was really nice. Ginna is an awesome salesperson. All my questions and concerns were taken care of . I would recomm More

by hondaGirl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella, Michael Rotolo
Jun 22, 2017 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. We appreciate your business and thank you for sharing your experience with others. Enjoy your new vehicle! Kevin I Parker General Manager/Managing Partner

June 19, 2017

Easiest ever!! The perfect car buying experience! No pressure just friendly, helpful, knowledgeable people. I would recommend Garber to anyone who asked where to buy More

by Sharon Chaffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, James Brodsky
Jun 20, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing that experience with others. I am glad to read how well everything went with James. Thank you again and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 17, 2017

Good Price Correlates to Poor Experience Although I did get a great price below with a great interest rate, the entire process was convoluted and poorly explained. I felt the entire process w More

by Nancy2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete MacCracken
Jun 20, 2017 -

Garber Honda responded

I am sorry to read about the process in getting you a new vehicle. We certainly do not want to rush our customers into purchasing a vehicle. We clearly dropped the ball on this one and I do apologize for this. We hope you will give us a second chance to prove to you that we put our customers and their interests first. Thank you for bringing that to our attention as we take these experiences as a coaching mechanism to be better in the future. Kevin I Parker, General Manager/Managing Partner

June 15, 2017

Great Experience I've been with Honda for a long time. Geoff was professional and will come back. He has worked with me to get a good deal on the car I test drove. I w More

by Snugglezzz6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff McKeown
Jun 16, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda and for being a continuous part of the Honda brand. We appreciate your business and thank you for sharing your experience with others. Enjoy your new Honda! Kevin I Parker, General Manager/Managing Partner

June 14, 2017

Good Experience as Inexperienced Buyer Buying a car is stressful if you've never done it before. I felt like the employees were very helpful in terms of getting me approved, explaining the More

by Monica8472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karin Brown
Jun 16, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. We work hard to make the process as stress free as possible. I am glad we were able to help you find a vehicle and get something fixed when it wasn't working. Thank you again and enjoy your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 12, 2017

It was a great experience It was my first time coming to this dealership. From the time I stepped into the doors(the door was held open for me with a warm welcome) everyone was More

by nanamary4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 12, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. I am happy to hear how well your entire experience was. We thank you for choosing Garber and sharing that experience with others. Kevin I Parker, General Manager/Managing Partner

June 12, 2017

Flew from Michigan to Garber's to buy a used car. I was willing to fly out to Rochester to buy and then drive our new/used car back to Michigan only with the confidence of the Garber reputation for se More

by tcereske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 13, 2017 -

Garber Honda responded

Thank you for allowing Garber the opportunity to earn your business. We also thank you for sharing this experience with others. We could not be more happy to hear about your experience with Gina and how well represented the vehicle was when you arrived from your flight. We try to be as transparent as possible with all of our customers on the vehicle, its condition and the price. Thank you again and we hope you are loving your new vehicle! Kevin I Parker, General Manager/Managing Partner

June 11, 2017

Excellent Customer service Ryan worked with me to get a good deal on the car I wanted. He made it fun for the first time to buy a new car from a dealership. I will recommend Gar More

by Kyle Giehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
Jun 12, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase. We are glad you enjoyed the process and thank you for sharing that experience with others! Kevin I Parker, General Manager/Managing Partner

June 10, 2017

This experience was a wow! I have never had so much fun buying a car. Ryan Patterson set me up with a dream deal on a car I'm crazy about. Garber was excellent. The dealership a More

by Val J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
Jun 12, 2017 -

Garber Honda responded

Thank you so much for choosing Garber Honda and sharing that experience with others. We are beyond thrilled to hear how fun the car buying experience was for you! It should be for everyone! We hope you love your new Honda and thank you again. Kevin I Parker, General Manager/Managing Partner

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