
Garber Honda
Rochester, NY
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Garber will always have my service! We purchased a 2016 Odyssey from Pete MacCracken. He did an excellent job of helping us find exactly what we wanted. He was fast and efficient. From t We purchased a 2016 Odyssey from Pete MacCracken. He did an excellent job of helping us find exactly what we wanted. He was fast and efficient. From the moment of picking out the car to bringing it home was fast, not like other places where I've had to wait up to 5 days to bring it home. When I did pick up the car, he got in the car with us and VERY thoroughly went over every single thing the minivan did. He helped me set up my Bluetooth voice calling, all my settings, radio stations, etc. Showed me how each button and setting worked. I've never experienced a sales person do this. Wonderful. He called a few times over the next couple of weeks to see how we were doing and how we liked the car. I loved that. It made me feel more than just a number. Thank you! Also, Joe in the finance was wonderful in helping us find the right lender for us. We will return to Garber and highly recommend them! Also, all of the receptionists at the front desk were great. They always greeted us with a smile, a hello, asked if we wanted or needed anything. Excellent! More
Excellent - Service & Sales OK, I've been a Honda Owner at this location since Jan 2001 and continually receive excellent service from all employees. This visit was like all the OK, I've been a Honda Owner at this location since Jan 2001 and continually receive excellent service from all employees. This visit was like all the rest.... Excellent- Servcie & Sales This visit to Garber was to schedule an oil change. Whenever I require vehicle service I try to schedule an appointment with either John Bridgett, Warren Stoutz or Deb Ferra. These individuals always provide excellent attention to my needs and ask questions to insure I obtain the service necessary at that time. They are most helpful. This time I met with John Bridgett. Each spring I schedule a service package that features several activities. John and I discussed what was needed including possible purchase of tires. John suggested I meet with a sales rep to consider obtaining a new vehicle. Knowing I'd consider a trade in some time in the future I asked John to contact the sales rep. John introduced me to Brandon Parker. Brandon explained his sales position at Garber and asked me a few questions, suggested I drive a specific Honda Accord. We took the test drive. After the test drive we continued to discuss the various models and features. We settled on two models. Brandon took this info to his sales manager Brian Bender. Brian had sold me the current Honda I owned. The three of us talked briefly discussing my likes. Brian and Brandon met and prepared quotes for two different models. Brandon and I settled on a specific models, color, accessories, and inclusion of sensory features. It was 11:30 am. I agreed to the contract terms, exchanged information, and scheduled to return at 3:00 pm to pick up my new vehicle. At 3:00 pm I returned and completed the sales paperwork. Brandon took me to my new vehicle and explained all the new features. I drove off with my new Honda Accord. What, I almost forgot, the manager of Garber stopped by to insure I was being taken care of properly, offered me to contact him if I experienced any difficulties and thanked me for being such a supportive customer. I reminded him it was because of the service I received this time and in the past 16 years.. More
Love Ginamarie, Love SUBARU!!! After doing some online research, on Edmunds.com, I chose to contact the Garber Used Car Superstore regarding 2014 Subaru Outback. I was very skeptic After doing some online research, on Edmunds.com, I chose to contact the Garber Used Car Superstore regarding 2014 Subaru Outback. I was very skeptical because I knew I owed a lot more on my SUV than it was worth. After some email correspondence with Ginamarie, I went into the store on Wednesday, 4/13 and met with her. It was the best decision I could have made! I was able to tell her what I wanted, what I needed, and what I was able to do in an effort to get myself into a car I could depend on. I left that day feeling more confidence having spoken with Gina. They were going to work on finding a deal that was perfect to my situation. Ginamarie contacted me via text the next day to let me know they were still working on things. Then, Friday afternoon, I received a text letting me know that I was going to get my Outback!!! When I went to pick it up, I couldn't have been happier! Man was able to work out a fantastic financial deal with a prime bank at an amazing interest rate. Now, thanks to Ginamarie and Man, I have an AWESOME car that's going to keep me safe and happy for many years. I would highly recommend Gina, she is fabulous and completely unlike any salesperson I have ever dealt with in the past. I will definitely be looking for her any time I need a vehicle in the future. I'll also be sending anyone I can to see her:) More
Ray is amazing and so is Garber I went to Garber with no idea what I wanted other than something affordable and dependable I got exactly what I needed and so much more. Ray was very I went to Garber with no idea what I wanted other than something affordable and dependable I got exactly what I needed and so much more. Ray was very knowledgeable and friendly. I needed to be on the road that day with a vehicle and within a few hours I rode off in my very first car. I love my Toyota Corolla!!!!! Garber was able to get me a great loan through a very credible bank with a payment right in m'y price range. They were even able to reduce the price of my car so that my payments stayed where they needed to be. I was offered a 2 year bumper to bumper warranty and Ray gave me tips on how I could best pay off my car. I was advised by the financial person about the value of my car and when to think about trading it in so that it could keep it's best value. I couldn't be more satisfied and I would recommend them again and again. The next time I need a car I will definitely be coming to Garber. More
My first Honda My salesperson was James. I got myself 2016 Pilot LX AWD on 4/16/2016. Love the car more and more every day (that is a third day in a raw). The deale My salesperson was James. I got myself 2016 Pilot LX AWD on 4/16/2016. Love the car more and more every day (that is a third day in a raw). The dealer's hustling was minimal; I did not feel pushed into buying the car. Paperwork was lighting fast. Price paid compares favorably to the suggested range by Edmunds. Did not feel intimidated by common dealer's tactics “get extra warranty or else...", "rust proof or die...", etc. Those options were obviously suggested, but I politely (in my opinion) declined and, to my disbelief, did not have to listen to a common in such situations lecture. Most of the communications with James were done through e-mails and text messages, which saved me ton of time. More
Very easy to work with! My sales rep Gina was a pleasure to deal with! She made everything very easy, knew what type of vehicle I would be pleased with and helped make my pay My sales rep Gina was a pleasure to deal with! She made everything very easy, knew what type of vehicle I would be pleased with and helped make my payments affordable. I would definitely recommend her and Garber. More
I knew I would get a good deal and they would be friendly I had bought two cars there already so I knew I would get a fair deal and as always they were very nice and gave me exactly what I wanted. we got th I had bought two cars there already so I knew I would get a fair deal and as always they were very nice and gave me exactly what I wanted. we got there at 9:30 in the morning and had a car ready by 6 o'clock that evening. More
My 1st Car Thanks to Joe. I got my 1st car 2016 Honda CRV. Joe was so accommodating, a very good sales person and so helpful. I liked his customer service skill. Thanks to Joe. I got my 1st car 2016 Honda CRV. Joe was so accommodating, a very good sales person and so helpful. I liked his customer service skill. He explained everything re CRV. Me and my husband were glad that he was the one that he opened the door and assist us. More
2007 RAV4 in 12 hours Gina and Dan were awesome! Incredibly patient and not at all pushy. They really listened to what I wanted and did everything they could to make it a p Gina and Dan were awesome! Incredibly patient and not at all pushy. They really listened to what I wanted and did everything they could to make it a possibility. They took care of all of my concerns and I couldn't be happier. My appointment was at 9AM and I had a new car by the end of the day. More
Great dealership Annie is the best. She goes the extra mile to make sure you get the best deal possible. Sometimes trying to buy or lease a car is very hard, but this Annie is the best. She goes the extra mile to make sure you get the best deal possible. Sometimes trying to buy or lease a car is very hard, but this lease deal was no problem at all. Annie is a pleasure to work with. More