Garber Honda

I am glad with Joe Lighthouse. Joe Lighthouse is a very good sales person. I liked his customer service skill. While i was buying a car,He fully satisfied me. He is a best sales Co Joe Lighthouse is a very good sales person. I liked his customer service skill. While i was buying a car,He fully satisfied me. He is a best sales Consultant. I would like to recommend to everyone to go a Garber Honda More

Great first purchase of my 2016 Honda CR-V First, Roy Patterson is a great sales representative with Garber! I have never owned a Honda before but I came to realize that my 2003 Ford Taurus ne First, Roy Patterson is a great sales representative with Garber! I have never owned a Honda before but I came to realize that my 2003 Ford Taurus needed to be replaced with almost 107,000 miles on it. I asked those whose opinions I value what I should get based on several family and friends driving Hondas. My mechanic recommended I get a Honda as they require little maintenance. I then researched for close to 2 months before making the decision as to which model I would purchase. You, as the reader, can tell that it's many years since my last new car purchase. When I called Garber Honda, Donna Rodgers answered the phone and when I shared with her what Honda model I was looking at on their web site, she was very helpful in matching me with Roy based on his expertise of the CR-V. After Roy patiently explained the various features on the CR-V, he road with me to test drive the Red Basque Pearl with gray interior EX AWD model I had looked at on line. He was helpful, professional, and didn't pressure me to buy a higher priced model. The EX model came with heated front seats (a plus for winter driving in the Rochester area). When the first price quote was given to me, I showed him the paperwork from Ontario Honda indicating a lower price for the exact same model that I had looked at the week prior. They lowered their price in order "to gain my business". They also gave me $500 off as my husband is a veteran but did not require my husband's signature on the paperwork. When my husband and I went to pick up the car, Roy graciously attached my NYS E-Z pass to my windshield. As I "signed my life away" on all the paperwork, Andy Paris was very helpful in explaining each document. He made the changes I requested of him too. A few days after my purchase, Roy followed up with a phone call to see how I liked my new car. I told him how much I was enjoying it and he answered the few questions I still had about the car. It's no wonder that Garber Honda was named the #1 2015 NYS Honda Dealer based on customer reviews! In an age when customer service, professionalism, and fairness to the consumer is often lacking, Garber Honda is a place I would return in a minute to buy my next car! More

Disapointed, this was once a good trustworthy place I took my 07 accord in because my clutch occasionally wasn't releasing properly and had a clutch master cylinder installed. On my way home I noticed I took my 07 accord in because my clutch occasionally wasn't releasing properly and had a clutch master cylinder installed. On my way home I noticed that the clutch was now stiff and slow to return to the top and it still occasionally wouldn't release. I called Josh and arranged to bring it back. Josh called me and said it now needs a new clutch for over $2600 !!! My wife and I decided that we'd pick up the car for now and return at a later date to trade it for a new accord. When I got in the accord to leave I noticed the clutch was now slipping badly, it wasn't slipping before. I coaxed it down the thruway and when we got off and stopped it wouldn't move. Luckily we had a tow strap in our explorer so we were able to get it the rest of the way home. I called a local shop and was quoted $1025 to replace the clutch that they intentionally fried because I declined the repair. Needless to say I won't be returning there to buy a new car. Update: As of today 3/14/16 the service manager never contacted me as Kevin Parker mentioned in his response. I had a new clutch assy. and flywheel installed at a transmission shop after Garber ruined it. They also had to replace the clutch master cylinder (at less then half the cost that Garber charged me) that Garber had installed because it failed, the pedal went to the floor and stayed there. As you can see by my initial review I returned the accord to them because the master cylinder they installed wasn't functioning properly, and the clutch wasn't slipping prior to this visit. To sum this up they cost me an unnecessary $1950.00. As a retired mechanic who thought that I could rely on this place because I had been a customer of Holtz Honda I'm really disappointed but not surprised after reading some of the other reviews. More

Great car We were only thinking about a new car, at some point soon. While waiting for repairs to our older CRV, my husband was graciously (not aggressively) ap We were only thinking about a new car, at some point soon. While waiting for repairs to our older CRV, my husband was graciously (not aggressively) approached by a salesman, Isaac. Now we have a gorgeous new CRV. We were treated well, things were cared for in order and off I went. Great service, great customer interaction. More

Buying a used car I needed a good used car that was reliable yet within budget for my God daughter. Time was also of the essence. David was able to find us a car to m I needed a good used car that was reliable yet within budget for my God daughter. Time was also of the essence. David was able to find us a car to meet our needs and we were driving away with it in 4 hours. More

a most pleasant, professional, dram-free sale! Our sales person (Raymond Dublin was a most pleasant, easy to work with person. He was in no way pushy. He just listened to our needs and did not try Our sales person (Raymond Dublin was a most pleasant, easy to work with person. He was in no way pushy. He just listened to our needs and did not try to talk us out of our desired vehicle. He also made all the transactions very easy for us. He took his time explaining all the bells and whistles in the car. Our daughter will soon need to trade her Honda Civic and we will be bringing her in to this dealership!!! More

New Honda CRV My experience with Garber Honda sales and service (and before them Holtz sales and service) has always been top rate. Joe Lighthouse was delightful to My experience with Garber Honda sales and service (and before them Holtz sales and service) has always been top rate. Joe Lighthouse was delightful to work with, and very helpful, and set me up with a good deal. Kelli got me through a mountain of paperwork with a minimum of bother. As a woman, I have always assumed that how I am treated when I walk into a showroom reflects how I will be treated in the service department. In the past I have walked out of dealers that have failed miserably. Garber does it right. More

My Very FIRST Car Let me just start off by saying Thank You so much Xavier Cox. My intentions were to just come in and look around and see what was there to offer go to Let me just start off by saying Thank You so much Xavier Cox. My intentions were to just come in and look around and see what was there to offer go to another dealership and do the same thing. Then I would narrow down my search and find that right car. However, Xavier Cox was able to go above and beyond the car search for me. Not only was he able to find me the perfect car within the range of what I was trying to spend, he also was able to compare other cars I was looking at as well and show me their HIGHER prices. Needless to say I didn't have to go searching around at two to three different dealerships. I was able to go in get my car within the same day, he provided the best customer experience a first time car buyer could experience. I am very excited to have dealt with him in my quest to find a car and if it comes to a point where I need to get another car (years down the line) I know exactly who and where to go! You ROCK XAVIER! I can't forget I had my two-year-old daughter with me at the time and he was still able to offer her toys and many things as well as assisting me awesome job. More

New Honda Accord experience Issac was very professional and he pointed me in the right direction on financing options. Very satisfied with the staff at Garber all are very willin Issac was very professional and he pointed me in the right direction on financing options. Very satisfied with the staff at Garber all are very willing and polite with a smile on their face. Kelli was a real help with the paperwork and again a please to work with. More

Review for Garber honda and Issac Elliott Issac did an awesome job getting us exactley the deal we wanted. Our lease on the present vehicle wasn't up till Nov but they called to see if we want Issac did an awesome job getting us exactley the deal we wanted. Our lease on the present vehicle wasn't up till Nov but they called to see if we wanted to turn in early and within 24 hrs I had a brand new Pilot with the same payment we had been paying. Issac was very professional and worked quickly to get us out fast! Great Job!! More