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Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

February 12, 2016

Great Experience at Garber Honda. Great Sales & Service! The team at Garber Honda excels at everything they do. From the moment I walked in to the time I drove away in my new Civic, everybody treated me cour More

by BBN3DGROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Paris, Pete MacCracken
Feb 15, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent Civic purchase. I am so glad to read that everyone you worked with her provided you with the level of customer service you deserve. I hope you are enjoying your Civic and all the newest features it has to offer. Thanks again! Kevin I. Parker General Manager/Managing Partner

February 11, 2016

Thumbs Up for Honda Team at Garber I would just like to say I was very impressed with my sales person, Pete MacCracken. Pete was very thorough & took the time to explain everything abo More

by MEISTERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Ophardt, Pete MacCracken
Feb 12, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda for your newest Civic lease. We hope you are enjoying the redesigned model. I am so glad you enjoyed the level of customer service and personalized attention Pete gave to you and the vehicle you were looking for. And what a relief that he was able to move your personal efforts moved so that you did not have to worry about it! Thank you again and enjoy your new car! Kevin I. Parker General Manager/Managing Partner

February 07, 2016

Sam (and Man) is the man! Samantha was attentive to our questions and concerns and kept us well informed through the entire process. Along with Man, they worked to get me a gre More

by Karlton Livermore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Meadows, Man Tran
Feb 08, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. We appreciate you giving us the opportunity to earn your business. We are happy to hear about your experience with Sam and Man. Thank you for sharing! Kevin I. Parker General Manager/Managing Partner

February 06, 2016

Scam artist Thomas called me and told me I am spending too much for my car payment and have the highest interest rate he ever heard. He basically told me I was st More

by Driftgirl1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Conradt
Feb 08, 2016 -

Garber Honda responded

I am sorry to hear about the experience you recently had with Thomas at Garber. We have notified our sales managers and plan to use this as a coaching tool so that things like this do not occur again. Should you wish to discuss this further, I encourage you to give me a call at (585) 334-0880 ext. 1103 Kevin I. Parker General Manager/Managing Partner

February 05, 2016

Customer Satisfaction My experience with Billy Buechel was Excellent. Treated me with respect and did all he could to satisfy us in a friendly professional manner. My expe More

by Ed Bozek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Buechel, Thomas Conradt, Andy Paris
Feb 08, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda for your vehicle purchase. Despite a hiccup with an employee, I am happy to hear you enjoyed working with Billy Buechel. We will address the issue with Thomas to ensure it will not happen again. We use these experiences as coaching tools for our employees moving forward. Enjoy your new car. Kevin I. Parker General Manager/Managing Partner

January 29, 2016

Happy To Drive A Honda Again Ray Dublin and Daniel Lennox were great to work with. They made it possible for me to purchase a 2014 Honda Civic even though I didn't have a trade-in More

by ~ Artist ~
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Dublin, Daniel Lennox, Man Tran
Jan 29, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am glad you enjoyed the process with Ray and Dan Lennox. We hope you are enjoying your Honda Civic. It is a great car! Kevin I. Parker General Manager/Managing Partner

January 27, 2016

Excellent Experience Adam Bolt was excellent. He answered all of our questions and very helpful. He took time to explain just what our Honda could do for us. He was patie More

by Moving forward
Customer Service
Recommend Dealer
Yes
Employees Worked With
Adam Bolt
Jan 27, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent purchase. It sounds like you very much enjoyed working with Adam and building a professional relationship with him. I am glad he was an advocate for you in the buying process and know he will (as well as all of us at Garber) be here during the life of your vehicle. Please do not hesitate to reach out. Kevin I. Parker General Manager/Managing Partner

January 26, 2016

Excellent staff, good selection Gina was awesome. She took time to listen to what I was looking for (late model SUV, higher miles, within a certain price range). It wasn't an easy se More

by nsmith138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moreno, Ginamarie Lanzatella
Jan 27, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am so glad you enjoyed working with Gina to find your perfect Sante Fe. Ginamarie did an amazing job working hard to find our just want you wanted. Thank you again! Kevin I. Parker General Manager/Managing Partner

January 26, 2016

Very pleased with our dealer! Working with David Lamb was a pleasure. He was very informative, helpful and responsive. We came into the dealership to make our automobile purchas More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lamb
Jan 27, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda and allowing us to earn your business. We also want to thank you for bringing the issues to our attention. We will certainly address this with the management at the store to ensure things like this do not occur again. I am glad you did enjoy working with David though and dispute any hiccups, he made the process enjoyable and professional for you. Kevin I. Parker General Manager/Managing Partner

January 26, 2016

Second Success We arrived to look at a used Accord with Jon Black, and decided on a new unit instead and was graciously referred to Isaac Elliot who was extremely pr More

by honda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Black, Issac Elliott
Jan 27, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. We appreciate the opportunity to earn your business. I am glad Jon and Issac showed amazing team work to make sure you got a vehicle you wanted. I hoe you enjoyed the facility tour. Thanks again! Kevin I. Parker General Manager/Managing Partner

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