
Garber Honda
Rochester, NY
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Great Experience at Garber Honda. Great Sales & Service! The team at Garber Honda excels at everything they do. From the moment I walked in to the time I drove away in my new Civic, everybody treated me cour The team at Garber Honda excels at everything they do. From the moment I walked in to the time I drove away in my new Civic, everybody treated me courteously and with a zeal for what they do. Pete MacCracken took the time to make the process easy and seamless. He went over every detail on the purchase of the car and how to use all the features. More
Thumbs Up for Honda Team at Garber I would just like to say I was very impressed with my sales person, Pete MacCracken. Pete was very thorough & took the time to explain everything abo I would just like to say I was very impressed with my sales person, Pete MacCracken. Pete was very thorough & took the time to explain everything about my new 2016 Civic in detail. Even though it was a cold day, Pete made sure there were plenty of new model Civics for me to look over during my appointment. Pete even arranged to have my personal effects moved from my old car (lease expiration) over to the new model I was leasing. I was not looking forward to having to do this myself, but Pete had it done before I even realized he'd done it. Now that's what I call service! I would highly recommend Pete to anyone looking to purchase a new Honda. Also shout out to Kelli for taking the time to patiently explain all the financing details. Perfect 10's across the board! More
Sam (and Man) is the man! Samantha was attentive to our questions and concerns and kept us well informed through the entire process. Along with Man, they worked to get me a gre Samantha was attentive to our questions and concerns and kept us well informed through the entire process. Along with Man, they worked to get me a great deal on a vehicle I've wanted to get in for a long time now. Great experience. More
Scam artist Thomas called me and told me I am spending too much for my car payment and have the highest interest rate he ever heard. He basically told me I was st Thomas called me and told me I am spending too much for my car payment and have the highest interest rate he ever heard. He basically told me I was stup I'd for buying my car. You people are the ones who told me what a great deal I got when I bought it. More
Customer Satisfaction My experience with Billy Buechel was Excellent. Treated me with respect and did all he could to satisfy us in a friendly professional manner. My expe My experience with Billy Buechel was Excellent. Treated me with respect and did all he could to satisfy us in a friendly professional manner. My experience with Tom Conradt however, was not. Tom Got me in on a Bait and Switch tactic then baderged me to buy rather than give me some space. In the end I got a good deal but was not happy with the tactic. So how do you think I'll describe my experience to others? More
Happy To Drive A Honda Again Ray Dublin and Daniel Lennox were great to work with. They made it possible for me to purchase a 2014 Honda Civic even though I didn't have a trade-in Ray Dublin and Daniel Lennox were great to work with. They made it possible for me to purchase a 2014 Honda Civic even though I didn't have a trade-in or a down-payment. Man Tan was also great to work with. He explained everything thoroughly and gladly answered all of my questions. More
Excellent Experience Adam Bolt was excellent. He answered all of our questions and very helpful. He took time to explain just what our Honda could do for us. He was patie Adam Bolt was excellent. He answered all of our questions and very helpful. He took time to explain just what our Honda could do for us. He was patient and personable. Our buying experience was awesome. More
Excellent staff, good selection Gina was awesome. She took time to listen to what I was looking for (late model SUV, higher miles, within a certain price range). It wasn't an easy se Gina was awesome. She took time to listen to what I was looking for (late model SUV, higher miles, within a certain price range). It wasn't an easy set of requests, but she got to work right away and found exactly what I was looking for. She even went the extra mile and found a factory stereo to put back into the vehicle after the previous owner had swapped it out! Not once did I feel like I was being pushed into the 2007 Santa Fe that I ended up purchasing. I've had it for a week so far and all is well! More
Very pleased with our dealer! Working with David Lamb was a pleasure. He was very informative, helpful and responsive. We came into the dealership to make our automobile purchas Working with David Lamb was a pleasure. He was very informative, helpful and responsive. We came into the dealership to make our automobile purchase at 3:30 p.m. on a Saturday afternoon, he worked hard to finalize our purchase and stayed well after closing time to ensure all the details were perfect. Although we were very impressed with David's expertise and professionalism, we had two concerns about our experience. The first was the noisiness of the office due to the others dealers' loud conversations and activity. It was difficult to concentrate at times and to hear the phone while calling our insurance company. Then, David discovered someone had "pranked" his phone by putting scotch tape over the ear piece, which made it even more difficult to hear. We could see that he was embarrassed, but he took it in jest in front of us, the customers. This treatment should be addressed with the other dealers if it hasn't been brought to management's attention already. We felt it was immature and unprofessional of the others to treat him in such a way. Overall, we are pleased with our vehicle purchase and would consider returning to Garber for future vehicle purchases. More
Second Success We arrived to look at a used Accord with Jon Black, and decided on a new unit instead and was graciously referred to Isaac Elliot who was extremely pr We arrived to look at a used Accord with Jon Black, and decided on a new unit instead and was graciously referred to Isaac Elliot who was extremely professional ,and considerate. Isaac graciously provided my wife and me on a tour of the facility. Thank you, Keith Gardner More