
Garber Honda
Rochester, NY
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Excellent experience buying my first car I would recommend Garber Honda to anyone. From the moment that I walked in, everyone that I came in contact with was friendly and genuine. But my c I would recommend Garber Honda to anyone. From the moment that I walked in, everyone that I came in contact with was friendly and genuine. But my car shopping experience was also great. Not only did my salesman Xavier answer all of my questions and provide me with excellent options but he also didn't make me feel pressured for the sale. Instead he gave me all of the information and allowed for me to make my choice, which ended up being his top suggestion anyway. I've been having about the company ever since!!! I love my car and I enjoyed the efficiency and professionalism shown to me during my experience! More
Anne rocks Annie was so helpful from the first call and really listened to what I needed most! Plus got everything prepared for a Saturday purchase that was quic Annie was so helpful from the first call and really listened to what I needed most! Plus got everything prepared for a Saturday purchase that was quick and easy. Instead of last minute haggling, I actually helped my son get homework done while we waiting in showroom..... so rest of weekend will be fun family time. Barbara H More
Another Honda from Geoff McKeown I cannot imagine another sales advisor being more attentive to detail and professionalism. This is the 5th Honda with Geoff and it is an amazingly smo I cannot imagine another sales advisor being more attentive to detail and professionalism. This is the 5th Honda with Geoff and it is an amazingly smooth and efficient process. He is honest and a gentleman. I love our new Honda! Thank you so much,Geoff! Additionally,everyone I encountered at the dealership was pleasant and courteous. More
Excellent service! I was very impressed with the people I worked with. They were friendly, patient, and really worked hard to give me the best deal possible. I've been w I was very impressed with the people I worked with. They were friendly, patient, and really worked hard to give me the best deal possible. I've been wary of being taken advantage of at car dealerships, but they definitely proved to be trustworthy. More
Excellent Customer Service Very helpful and made my decision to purchase a (new) used car a wonderful transition. The wellingness to not allow me to sign a contract I couldnt li Very helpful and made my decision to purchase a (new) used car a wonderful transition. The wellingness to not allow me to sign a contract I couldnt live up too, made me very comfortable. Thank you Xavier, Dan, and Michael!!! More
Isaac Elliot was very helpful Isaac was extremely helpful when trying to purchase our new HR-V. He answered all of our questions along with questions that we had not even thought o Isaac was extremely helpful when trying to purchase our new HR-V. He answered all of our questions along with questions that we had not even thought of. He tried as hard as he could to make a deal for us that was in our favor. Although at the end of the day we were not able to make a deal, Isaac provided us with excellent customer service. More
Top rate service! I appreciate the excellent service by Xavier cox. I was well informed through the entire fast process. I would recommend this dealership if your looki I appreciate the excellent service by Xavier cox. I was well informed through the entire fast process. I would recommend this dealership if your looking for a quality vehicle. More
Service Dept Tried to Rip Off My Wife I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts an I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts and labor). The TPMS light came on again a few weeks ago and my wife took the car to Garber for repair. They charged her $309 for the same repair I had received for $115!! She asked for an explanation and the service advisor told her there was a diagnostic charge, 2 hours labor, and the cost of parts. Later that day I called the service advisor and asked why the cost of the same repair had almost tripled. He said the repair involved removing the tire, changing the valve/sensor and re-mounting and balancing the tire. I told him the exact same work was done when I had the TPMS repair done and it only cost $115. He couldn't explain why the cost had tripled for identical work. I asked to speak to the service manager but the service advisor told me he'd look into it and call me back. He called back and said he had voided my wife's $309 credit card charge and the cost was reduced to $130. While I appreciated the cost reduction, I never received an explanation about the initial $309 charge or why the price was reduced - but it sure seems like they were trying to rip off my wife. Beware! PS - the service advisor also told my wife the right rear brake was sticking but she declined the extra service. I just had the the car inspected at Monro and they said the brakes were fine. Beware! More
Great service! I bought my first Honda here 12 years ago. I just signed a lease for my second Honda last week and I'm so happy I went back. Honda is such a great, re I bought my first Honda here 12 years ago. I just signed a lease for my second Honda last week and I'm so happy I went back. Honda is such a great, reliable brand. James Brodsky was awesome! He even helped me transfer what was in my old Civic into my new one! I would def recommend Garber Honda. More
Purchased a new Honda Accord EX A great experience in purchasing a car from reception to sales and sales management. The staff were helpful in answering questions and supportive thr A great experience in purchasing a car from reception to sales and sales management. The staff were helpful in answering questions and supportive throughout the sales process. More