Garber Honda

Excellent Customer Service Very helpful and made my decision to purchase a (new) used car a wonderful transition. The wellingness to not allow me to sign a contract I couldnt li Very helpful and made my decision to purchase a (new) used car a wonderful transition. The wellingness to not allow me to sign a contract I couldnt live up too, made me very comfortable. Thank you Xavier, Dan, and Michael!!! More

Isaac Elliot was very helpful Isaac was extremely helpful when trying to purchase our new HR-V. He answered all of our questions along with questions that we had not even thought o Isaac was extremely helpful when trying to purchase our new HR-V. He answered all of our questions along with questions that we had not even thought of. He tried as hard as he could to make a deal for us that was in our favor. Although at the end of the day we were not able to make a deal, Isaac provided us with excellent customer service. More

Top rate service! I appreciate the excellent service by Xavier cox. I was well informed through the entire fast process. I would recommend this dealership if your looki I appreciate the excellent service by Xavier cox. I was well informed through the entire fast process. I would recommend this dealership if your looking for a quality vehicle. More

Service Dept Tried to Rip Off My Wife I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts an I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts and labor). The TPMS light came on again a few weeks ago and my wife took the car to Garber for repair. They charged her $309 for the same repair I had received for $115!! She asked for an explanation and the service advisor told her there was a diagnostic charge, 2 hours labor, and the cost of parts. Later that day I called the service advisor and asked why the cost of the same repair had almost tripled. He said the repair involved removing the tire, changing the valve/sensor and re-mounting and balancing the tire. I told him the exact same work was done when I had the TPMS repair done and it only cost $115. He couldn't explain why the cost had tripled for identical work. I asked to speak to the service manager but the service advisor told me he'd look into it and call me back. He called back and said he had voided my wife's $309 credit card charge and the cost was reduced to $130. While I appreciated the cost reduction, I never received an explanation about the initial $309 charge or why the price was reduced - but it sure seems like they were trying to rip off my wife. Beware! PS - the service advisor also told my wife the right rear brake was sticking but she declined the extra service. I just had the the car inspected at Monro and they said the brakes were fine. Beware! More

Great service! I bought my first Honda here 12 years ago. I just signed a lease for my second Honda last week and I'm so happy I went back. Honda is such a great, re I bought my first Honda here 12 years ago. I just signed a lease for my second Honda last week and I'm so happy I went back. Honda is such a great, reliable brand. James Brodsky was awesome! He even helped me transfer what was in my old Civic into my new one! I would def recommend Garber Honda. More

Purchased a new Honda Accord EX A great experience in purchasing a car from reception to sales and sales management. The staff were helpful in answering questions and supportive thr A great experience in purchasing a car from reception to sales and sales management. The staff were helpful in answering questions and supportive throughout the sales process. More

liars and time wasters Garber Honda wasted 2 weeks of our time, not to mention the money we spent taking care of unnecessary BS that included my husband driving 4 hours out Garber Honda wasted 2 weeks of our time, not to mention the money we spent taking care of unnecessary BS that included my husband driving 4 hours out of his way to get information they claimed they needed which turned out not to be true. The salesman quoted a deal that was very good, and better than we could have done other places, so over two weeks of going back and forth providing all necessary information booking a plane ticket and train ticket to make the car pick up necessary they wait until the day before my husband is supposed to leave to go back and change the deal with an increase of about ~$2500. And if he hadn't of pushed to verify this info he wouldn't have found out about the bogus increase until he made the travel. Salesman chalked it up to a "miscommunication" between him and the sales manager that ultimately cost them nothing and my husband and I a good bit of time and money and lots of frustration and let down. Back to square one thanks garbage Honda! More

I enjoyed my experience at Garber. Friendly, motivated staff were very helpful. I would highly recommend this dealership to anyone looking for a quality new or pre owned car. This was m Friendly, motivated staff were very helpful. I would highly recommend this dealership to anyone looking for a quality new or pre owned car. This was my first experience with a dealership and I was very pleased with both service and a great selection of vehicles. Thanks Garber! More

great experience Joe Lighthouse was knowledgeable, professional and attentive to our needs throughout the buying process and followed up after the sale to ensure that Joe Lighthouse was knowledgeable, professional and attentive to our needs throughout the buying process and followed up after the sale to ensure that we were pleased with our purchase. I would highly recommend Joe & Garber Honda to anyone in the Rochester area looking to purchase a Honda. More

Great Experience Joe Lighthouse was excellent to work with. In fact all the people I met were friendly and knowledgeable. Joe spent sufficient time to answer all my qu Joe Lighthouse was excellent to work with. In fact all the people I met were friendly and knowledgeable. Joe spent sufficient time to answer all my questions and even provided a tour of the facility which was also impressive. I was introduced to Kevin. I was impressed that he values his employees opinions and makes improvements accordingly. I believe I received a fair price and I love my 2015 CRv. Highly recommend Garber Honda. More