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Garber Honda

Rochester, NY

4.8
2,289 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,289 reviews

October 11, 2015

Excellent experience buying my first car I would recommend Garber Honda to anyone. From the moment that I walked in, everyone that I came in contact with was friendly and genuine. But my c More

by Markia S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stedge, Xavier Cox
Oct 12, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase and for being so candid about experience with Xavier. Here at Garber, we do not believe in pressuring our customers to make a fast decision about a new car. Instead, like Xavier did, we provide all the necessary information to help you along the way. We hope you continue to enjoy your new vehicle and thank you again! Kevin I. Parker General Manager/Managing Partner

Oct 12, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase and for being so candid about experience with Xavier. Here at Garber, we do not believe in pressuring our customers to make a fast decision about a new car. Instead, like Xavier did, we provide all the necessary information to help you along the way. We hope you continue to enjoy your new vehicle and thank you again! Kevin I. Parker General Manager/Managing Partner

October 10, 2015

Anne rocks Annie was so helpful from the first call and really listened to what I needed most! Plus got everything prepared for a Saturday purchase that was quic More

by allybean123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Oct 12, 2015 -

Garber Honda responded

Thank you, Barbara, for choosing Garber Honda for your recent vehicle purchase. We are so glad that Annie so extremely helpful during the process. We are glad that while waiting for your vehicle delivery, you were able to get some homework done with your son so you all could enjoy your weekend! We pride ourselves on creating a non stressful and relaxing atmosphere for all of our customers! Kevin I. Parker General Manager/Managing Partner

October 08, 2015

Another Honda from Geoff McKeown I cannot imagine another sales advisor being more attentive to detail and professionalism. This is the 5th Honda with Geoff and it is an amazingly smo More

by Happy Honda driver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Geoff McKeown
Oct 12, 2015 -

Garber Honda responded

Thank you for being such a loyal customer to Garber Honda and with your advisor Geoff McKeown. We are so glad Geoff has continued to live up to our mission statement and created an experience which has you choosing to return to do business with us again. Here at Garber Honda we want to ensure our customers enjoy their car buying experience and their interaction with every employee they come across. Thank you again and enjoy your 5th Honda! Kevin I. Parker General Manager/Managing Partner

October 05, 2015

Excellent service! I was very impressed with the people I worked with. They were friendly, patient, and really worked hard to give me the best deal possible. I've been w More

by Sar1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Meadows, Daniel Lennox, Man Tran
Oct 12, 2015 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase and for sharing your experience. It is not uncommon for customers to be wary of dealerships but we work hard to put them at ease ad to provide a great experience. Thank you again! Kevin I. Parker General Manager/Managing Partner

October 01, 2015

Excellent Customer Service Very helpful and made my decision to purchase a (new) used car a wonderful transition. The wellingness to not allow me to sign a contract I couldnt li More

by Wynn-Harris,Lpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stedge, Xavier Cox
Oct 02, 2015 -

Garber Honda responded

Thank you for choosing Garber for your recent purchase. I am so glad Xavier was very helpful during the process and that it was stress-free. Enjoy your 'new' car. Kevin I. Parker General Manager/Managing Partner

September 29, 2015

Isaac Elliot was very helpful Isaac was extremely helpful when trying to purchase our new HR-V. He answered all of our questions along with questions that we had not even thought o More

by vbardos523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Elliott
Sep 30, 2015 -

Garber Honda responded

Even though you were not able to make a deal with Issac for a new HRV, we truly appreciate you taking the time to share your experience. Issac is a great team member here at Garber Honda and his customers love him! The HRV is a GREAT addition to the Honda line-up. Thank you again. Kevin I. Parker General Manager/Managing Partner

September 25, 2015

Top rate service! I appreciate the excellent service by Xavier cox. I was well informed through the entire fast process. I would recommend this dealership if your looki More

by LDuffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Cox
Sep 28, 2015 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. We know you have many choices for your car purchase and we appreciate you giving us the opportunity to earn your business. Kevin I. Parker General Manager/Managing Partner

September 23, 2015

Service Dept Tried to Rip Off My Wife I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts an More

by Gretchen K.S.
Price
Recommend Dealer
No
Employees Worked With
Ryan Soles
Oct 26, 2015 -

Garber Honda responded

I am sorry about the experience you had at our Garber Honda Service Department. I can assure you this is NOT a normal occurance. I am sorry you never received an explanation for the additional charges for the same service. I encourage you to call and speak directly with our Service Director, Bully Buechel. He will look into this personally for you to help answer your questions. Billy can be reached at (585) 334-0880. Should you be unable to reach him, you may also contact myself, Kevin Parker at (585) 334-0880 ext. 1103. Kevin I. Parker General Manager/Managing Partner

September 20, 2015

Great service! I bought my first Honda here 12 years ago. I just signed a lease for my second Honda last week and I'm so happy I went back. Honda is such a great, re More

by Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brodsky
Sep 21, 2015 -

Garber Honda responded

Thank you for being a loyal customer to the Honda brand. Your experience shows how amazing the vehicles are. They last, well over 100,000 miles. We appreciate your business and are so glad we were able to help you with your second Honda purchase. Enjoy! Kevin I. Parker General Manager/Managing Partner

September 18, 2015

Purchased a new Honda Accord EX A great experience in purchasing a car from reception to sales and sales management. The staff were helpful in answering questions and supportive thr More

by Matt23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Elliott
Sep 21, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent purchase. I am glad that everyone you interacted with helped make it such a great experience. We appreciate your business and hope you are enjoying your new car! Kevin I. Parker General Manager/Managing Partner

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